Customer Ratings & Reviews

Hello AnnaG,

Thank you for choosing Sony!

It brings us great joy to hear that you love your WH1000XM6 headphones! Knowing that the noise canceling, comfort, and sound quality come together so perfectly for you means a lot to us. We appreciate you sharing your experience and hope they continue to enhance your listening every day.

Best regards,
-Fred

Hi AlraL!
Thank you so much for sharing your thoughts. We are really happy to hear that you noticed the improved sound quality and the new folding design. We appreciate your feedback about the fit and will keep it in mind.

The WH-1000XM6 headphones come with industry-leading noise cancellation, long battery life and touch controls for easy use. They also support quick charging and have a comfortable design for long listening sessions.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the review, RandolphO!

We are so happy to hear that you love your WH-1000XM6 headphones! It is wonderful to know that you are finding them comfortable and enjoying the amazing sound quality and noise canceling.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi MartinH,
Thanks so much for sharing your review!
We are thrilled to hear that you’re having such a good experience with your new WH-1000XM6 headphones. It’s great to know they feel comfortable on your ears and that you found the setup process to be nice and easy.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Neya!
Thank you for your kind feedback. We are really happy to hear that the WH-1000XM6 has been a great gift and that the ANC is making a big difference!

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hi JUSTIN,

It's fantastic to hear that you're so impressed with your new WH-1000XM6 headphones. We're thrilled that you're enjoying the excellent noise canceling and long-lasting battery life, which are key features we worked hard to improve.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Bilote,

We are pleased to hear that you are finding the WH-1000XM6 headphones to be so impressive and comfortable! It is great to know that the sound quality and the new Midnight Blue finish are meeting your expectations for a premium listening experience.

Thanks for choosing Sony. 

Best regards,

Eliab

Hi Bstavig,

We are beyond pleased to hear that your new WH-1000XM6 headphones are the best you’ve ever owned! Hearing a "10/10" rating for both sound and comfort is the ultimate reward for our design team, who worked tirelessly to refine this latest generation.

To achieve that level of comfort, we reintroduced a foldable design and utilized a wider headband to distribute pressure more evenly during long listening sessions. The exceptional sound quality you're enjoying is powered by our new HD Noise Canceling Processor QN3—which is seven times faster than previous versions! We are really glad that the evolution of our flagship headphones has made such a positive impact on your music.

Thank you for choosing Sony.

Regards,
Dominick

Hello Manuel,

Thank you for choosing Sony!

We're delighted to hear that you had such a positive experience with the WH1000XM6 headphones! It’s wonderful to know that the issues you faced with the WH1000XM5 have been resolved. We're glad you appreciate the folding feature for travel, even if you don't use it often. It's fantastic to hear that you find the battery life excellent and that the sound quality has exceeded your expectations. We're also thrilled that you're enjoying the new Cinema Feature in the app for movie listening. Thank you for sharing your thoughts!

Best regards,
-Fred

Thank you so much for your detailed feedback, TammyM! We’re thrilled that you find the WH-1000XM6 headphones comfortable, especially with glasses and piercings, and that the noise canceling performance meets your expectations.

Regarding your experience with noise canceling automatically switching off when you cough, sneeze, or there’s a sudden loud noise: this is an intended function of the adaptive sound controls, which are designed to optimize your listening experience and situational awareness by temporarily adjusting settings in response to certain environmental triggers.

We recognize that this auto-switching can sometimes be disruptive for users who prefer uninterrupted noise canceling. While it’s not currently possible to fully disable these auto-adjustments and keep NC mode continuously on, we encourage you to update both your headphones and the Sony | Sound Connect app to the latest version, as newer firmware may offer improved control or adjustments over these features. You can also review the adaptive sound and noise canceling options in the app settings—disabling features like Adaptive Sound Control or Speak-to-Chat may help minimize these unwanted changes.

We appreciate your suggestion for a persistent noise canceling mode—feedback like yours is valuable in guiding future updates and feature improvements. We will be sure to share your experience with our development team.
Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi EufemiaS,

It's a true pleasure to hear that you are finding your WH-1000XM6 headphones so comfortable for your listening sessions. We are happy to know that the excellent quality and great sound are meeting your expectations.

Thank you for choosing Sony.

Regards,
Dominick

Hello WhoaisMe,

Thank you for choosing Sony!

We're elated to hear that you enjoy the WH1000XM6 headphones' sound quality, comfort, and noise cancellation. Knowing that these features enhance your listening experience truly motivates us to continue delivering exceptional products designed for your everyday enjoyment.

Best regards,
-Fred

Hi NellBrown,

We are thrilled to hear you're enjoying the excellent noise cancellation and comfort of your new WH-1000XM6! It’s great to know that the Midnight Blue model is living up to your expectations for a premium listening experience. Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your detailed and honest feedback, Lily!

We are absolutely thrilled to hear that you are enjoying the superb sound quality of your new WH-1000XM6 headphones! It’s also fantastic to know that your previous M3s lasted an impressive 8 years of daily use; that durability is exactly what we strive for, and we hope you get the same longevity from this pair.

We truly appreciate you detailing your experience with the ear cup size. We understand that changes to comfort, especially for all-day use, are critical, and we regret that the smaller size compared to the M-generation has slightly reduced your comfort level, despite the improved stability during activities like at the gym. We value this specific feedback immensely and will pass it directly to our design team, as maximizing both comfort and stability is a constant goal.

We are pleased you’ve decided to keep them for the excellent sound, and we thank you for bringing the comfort issue to our attention.

Best regards, Gus, Sony Social Media Team

Hi Apple,

We are thrilled to hear that the new foldable design of the WH-1000XM6 is making a positive difference in your experience!

We listened closely to our community’s feedback, and bringing back a more compact, travel-friendly form factor was a top priority for this generation. By combining that enhanced portability with the premium, high-resolution audio performance you’ve come to expect from our flagship series, we aim to provide the best of both worlds. We are glad that the signature sound you love is now even easier to take with you wherever you go.

Thank you for trusting Sony to deliver your premium audio experience!

Best regards,
Dominick

Hi ArjanB,
Thank you for sharing your thoughts on the WH-1000XM6 headphones.
We are very glad to hear that you find them very comfortable and that the noise cancellation is top-notch!

We appreciate you choosing Sony!
Warm regards,
Estefany

Hi Student!
We are thrilled to hear you’re enjoying the excellent sound and noise cancellation of the WH-1000XM6, along with the comfortable ear pads.

Thanks for choosing Sony!
Best regards,
Estefany

Hello AllanC,

Thank you for choosing Sony!

We couldn't be happier to hear that you love the sound of the WH1000XM6 headphones and find them more comfortable than other earbuds. Your comfort and audio experience are very important to us, and it's wonderful to know these headphones are cozy on your ears while delivering great sound quality.

Best regards,
-Fred

Hello WillS, thanks for sharing your experience with the WH1000XM6! We are honored to hear that you've decided staying with Sony, upgrading from the XM4 to the new XM6 headphones! We love that you appreciate the improve in audio quality, comfortable design and the noise cancellation technology that we've developed. And testing the fit by jumping on a trampoline is brilliant! –we can't be more happy to know the headphones has passed the test! Thanks again for choosing Sony! Sincerely, -Jenn.