Customer Ratings & Reviews

Thank you for the fantastic review, aPnut!

We are thrilled to hear that you are enjoying the great audio quality of your WH-1000XM6! We put a tremendous amount of work into our industry-leading noise canceling and sound engineering, so it’s rewarding to know it’s hitting the mark for you.

We also appreciate your honest feedback regarding fingerprints on the finish. To keep them looking as premium as they sound, we usually recommend a quick wipe with a soft, dry cloth from time to time.

Thank you for choosing Sony and for being a part of the community!

Best regards,

Gus, Sony Social Media Team

Hello Santiago,

Thank you for choosing Sony!

We're honored to hear that the WH1000XM6 headphones deliver amazing and rich sound quality. Your appreciation inspires us to keep pushing the boundaries of audio excellence for an immersive listening experience.

Best regards,
-Fred

Hi JulissaG!
Thanks for sharing your experience! It is truly wonderful to know that your WH-1000XM6 headphones are helping you create that perfect, quiet space for your studies. It’s great to hear they are providing the silence you need to stay focused.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Brandon,

We are thrilled to hear that the WH-1000XM6 is providing such a comfortable experience compared to your previous headphones! It's great that the improved noise canceling is making your flights more enjoyable while delivering that top-tier sound quality.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for your fantastic review, GabrielR! We're so happy to hear that your research and testing led you to the WH-1000XM6 headphones and that you're so glad you chose them. It's wonderful to know you find the sound great and that the app makes customization so easy. We designed these headphones to deliver an incredible audio experience, and we're thrilled that you are enjoying them so much. We sincerely appreciate your recommendation to others! Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team.

Hi Rico, thank you for your feedback! We are delighted to hear that you appreciate the exceptional noise cancellation and impressive battery life of the WH-1000XM6 headphones.

This model is designed to provide you with a truly immersive listening experience, allowing you to enjoy your favorite music without distractions. Plus, its long battery life ensures you can listen all day without interruption!

Thanks for choosing Sony!
Best regards,
Estefany

Hi, CarlosM,

Thanks for the review and the 5-stars rating! We are truly heartened to learn to hear how much you are loving your Sony headphones! Powered by our next-gen processor and intelligent algorithms, the WH-1000XM6 premium headphones deliver studio-quality sound and our most advanced noise cancellation for an immersive, distraction-free listening experience!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Kart,

Thank you for your fantastic feedback on the WH-1000XM6! We're thrilled to hear that you're enjoying the great sound quality, excellent ANC, and lightweight design. it's incredibly rewarding to know we've hit the mark for you. Your 5-star review is a testament to our commitment to innovation and quality. We hope you continue to enjoy your music with the WH-1000XM6 for years to come!

Thanks for choosing Sony, have a great day!
DiegoV

Hello Merton,

Thank you for choosing Sony!

We're delighted to know that you find the WH1000XM6 comfortable and appreciate its exceptional sound quality and advanced noise cancellation capabilities. Thank you for sharing your insights on its pricing!

Best regards,
-Fred

Hi MustaphaC,
Thanks so much for reaching out and sharing your experience with the WH-1000XM6 headphones.
We appreciate you sharing your thoughts on the new features. It's great to hear you're enjoying the improved swivel design and the flexible connectivity options. We're also glad the battery life is living up to your expectations!

However, we're really sorry to hear you've had so many issues. That's definitely not the experience we want for our customers.
For the white noise and noise-canceling issues, here are a few things we can try.

1. Restart your headphones.
2. Reset the headphones to factory settings. You can find the steps here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
3. Update the firmware: Make sure your headphones are running the latest firmware version through the Sony | Sound Connect app.

If none of those steps work and you're still having trouble, we strongly recommend you to contact our support team for assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for your thoughtful input.
Sincerely,
Estefany

Hi Neya!
Thank you for your kind feedback. We are really happy to hear that the WH-1000XM6 has been a great gift and that the ANC is making a big difference!

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hi Jed11,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Thank you for the fantastic review, BryanC!

We are so stoked to hear that your first month with the WH-1000XM6 has been such a win! It’s awesome that the noise cancellation is hitting the mark for you, but hearing that you're still over 50% battery after a month of use is the real "mic drop" moment. We worked hard to make sure these were comfortable enough to wear all day without the dreaded "headphone headache," so it's great to know the fit and style are working for you.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi DarylD,

It’s rewarding to hear that after testing various models, you have found our latest flagship headphones to be the ultimate benchmark for audio, comfort, and silence!

To achieve this level of performance, we integrated the all-new HD Noise Canceling Processor QN3, which operates seven times faster than its predecessor to optimize 12 individual microphones in real-time. This processing power ensures that our industry-leading noise cancellation adapts instantly to your environment, while the carbon fiber composite 30mm drivers deliver the studio-quality precision that audiophiles expect. We are also glad you mentioned the LDAC support; by allowing for a transmission rate of 990 kbps, we ensure that High-Resolution Audio is preserved wirelessly, giving you the richest possible soundscape regardless of your device.

Thank you for choosing Sony and for sharing your helpful setup tips with the community!

Regards,
Dominick

Hi. DominicC,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality, modern and comfortable design and Top Technology Noise Cancelling! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Luis,

It makes us really happy to hear that you are finding the noise canceling amazing and the fit perfect for your workouts! We designed the WH1000XM6 to stay secure and comfortable during your most active moments, and we are glad they are performing so well for you.

Thank you for trusting Sony.

Best regards,
Dominick

Thank you for the fantastic review, Ezren!

We are so glad to hear that the fit is perfect for you and that the sound quality is resonating so deeply—there’s nothing quite like music that hits you in the soul! We appreciate your feedback regarding the noise-canceling controls. While we aim for a seamless experience, hearing about these small hurdles helps us refine our future updates.

A second pair in white would definitely be a stylish addition to your collection! We’re thrilled to have you as part of the Sony family.
Best regards,

Gus, Sony Social Media Team

Hi DrCryptoG,

We're so happy to hear that your new WH-1000XM6 headphones are exceeding your expectations and that you're experiencing the world of immersive audio! It's fantastic to know you're feeling a revolutionary difference, and that they're making your movie-watching experience so much better.

The feeling of being "in the TV show" is exactly what we strive for, and it's all thanks to our next-generation technology. A standout feature of the WH-1000XM6 is the upgraded HD Noise Cancelling Processor QN3. This new processor, combined with a 12-microphone system, works to fine-tune and optimize the noise cancellation in real time, making distractions virtually disappear.

Thanks for choosing Sony, have a phenomenal day!
DiegoV

Thank you for the incredible review, Paul!

We are thrilled to hear that the WH-1000XM6 is hitting all the high notes for you! It’s wonderful to know that you’re loving the combination of our latest sound quality and industry-leading noise cancellation. We put a lot of thought into the premium aesthetic as well, so we're glad to hear the design is resonating with you!

It’s great to know that these are delivering the immersive experience you were looking for. Thank you for choosing Sony and for sharing your excitement!

Best regards, Gus, Sony Social Media Team

Hello ALWAYSSMILING,

Thank you for choosing Sony!

We're delighted to hear that the WH1000XM6 headphones have elevated both your listening experience and daily use. Knowing the sound quality, secure fit during movement, and ear cushion comfort are making such a difference truly means a lot. Thank you for sharing your recommendation!

Best regards,
-Fred