Customer Ratings & Reviews

Thank you for your fantastic feedback, CharlieR!

We are so pleased to hear that you consider the WH-1000XM6 to be the best headphones you've ever used. Your comment about the noise cancellation being "amazing" is incredibly rewarding for our team. We've put a lot of work into our next-gen processor and adaptive microphone system to deliver industry-leading noise canceling, and it's great to know that you are experiencing the full benefit of that technology.

We hope you continue to enjoy a more immersive and quiet listening experience wherever you go.
Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi Zack,

We are happy to hear that the sound quality is good for your first pair of high-end headphones, but we sincerely apologize for the frustrating connectivity issues you are experiencing with the Sony app and the inconsistent Ambient Sound Mode. Since the app connection is unstable and Ambient Mode requires frequent re-connection, please ensure both the headphones and the Sony Headphone Connect app are updated to the latest versions, and then try performing an initialization (factory reset) on the headphones, as this often resolves communication bugs and restores full functionality.

Thanks for choosing Sony.

Best regards, Eliab

Hi BruceN,

We're so glad to hear that your Sony headphones have delivered the best noise canceling you've ever experienced and impressive battery life. Thank you so much for sharing your fantastic 5-star review—your appreciation for these standout features truly means a lot. The powerful noise cancelling and long-lasting performance are what make the WH-1000XM6 such a remarkable listening companion.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi JacquelineV, thank you for the wonderful 5-star review! We're really happy to hear that you're enjoying your new Sony WH-1000XM6 headphones. It's fantastic that you've noticed the improved ambient mode—we put a lot of effort into making the listening experience even better with this model. We appreciate you choosing Sony again and for sharing your feedback! Regards, -Dominick

Thank you for the review, AndrewG!

We are thrilled to hear that the WH-1000XM6 is providing the perfect quiet environment for your late-night movie sessions! It’s wonderful to know that our new Cinema Mode is hitting the mark for you—it’s specifically designed to use our 360 Reality Audio Upmix technology to create that immersive, theater-like soundstage right in your headphones. We are glad we can help you enjoy the big screen experience while the rest of the house stays sound asleep!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi str8b8ed,

We're glad to hear you're enjoying the excellent battery life and multipoint connection on your WH-1000XM6 headphones. We apologize for the frustration with the noise-canceling fluctuations on the plane. This behavior is most often caused by the Adaptive Sound Control feature, which we recommend disabling in the Sony | Headphones Connect app to maintain a consistent noise-canceling level. If the issue persists, please ensure you have the latest firmware installed.

Thanks for choosing Sony.

Best regards,
Eliab

Hello JerryW,

Thank you for choosing Sony!

We're thrilled to hear that you're enjoying your WH-1000XM6 headphones. It's great to know that you find the Bluetooth pairing process easy and the battery life impressive. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Hi KasieR!
Thanks for the great feedback! We are delighted to hear that your new WH-1000XM6 headphones are providing such a comfortable fit and that the setup has been so smooth for you. We’re glad the connection to your devices is feeling seamless.

We appreciate your decision to go with Sony!
Warm regards,
Estefany

Hi Memory,

We’re thrilled to hear you’re enjoying your WH-1000XM6 headphones! We take great pride in our noise-canceling technology, and it’s wonderful to know they’ve earned your recommendation.

Thanks for choosing Sony.

Best regards,

Eliab

Hi MasonC, thanks for posting. We're glad that you're enjoying the WH1000XM6 at the gym thanks to their fit and comfort. We appreciate you choosing Sony. -Jenn

Hello EphraimN,

Thank you for choosing Sony!

We're beyond pleased to hear that you're enjoying the WH1000XM6 headphones! It's fantastic to know that you find their sound quality superior to other products. We truly appreciate your feedback and hope you continue to enjoy your listening experience.

Best regards,
-Fred

Hi Ashi, we are truly grateful to hear your feedback!
The Sony WH-1000XM6 headphones are designed to provide an exceptional listening experience, featuring best-in-class active noise cancellation that allows you to immerse yourself in your favorite music. With rich, dynamic sound, you'll enjoy deeper bass, clearer mids and spatial enhancements that elevate your audio experience.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, ErickS!

We are thrilled to hear that your WH-1000XM6 headphones allow you to "drift into another world." It’s wonderful to know that the noise canceling is providing such an immersive experience and that you find them well worth the investment.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi JashZ,

We're thrilled to hear that you and your whole family are enjoying your new WH-1000XM6 headphones! It’s fantastic to know that they've been such a hit. We take great pride in delivering an incredible audio experience for everyone.

We're particularly glad to hear that the bass and noise cancellation are a highlight for you. The WH-1000XM6 headphones feature our HD Noise Cancelling Processor QN3, which works with multiple microphones to provide our most advanced noise cancellation, letting you truly immerse yourself in your music.

Thanks for choosing Sony, have a harmonious day!
DiegoV

Hi GonzaloS,

We are ecstatic to learn that your WH-1000XM6 headphones are making such a positive difference during your time on the road!

We know that a trucking environment presents unique challenges, which is why we’ve equipped the XM6 with our most powerful hardware yet: the HD Noise Canceling Processor QN3. Combined with a total of 12 microphones, this system is designed to identify and cancel out the low-frequency roar of a truck engine with incredible speed and precision. We are thrilled that the "great" audio quality is helping you enjoy your favorite tracks and stay focused on the miles ahead.

Thank you for trusting Sony to be your reliable companion on every journey.

Best regards,
Dominick

Hi LisaS,

We’re sorry to hear the audio sounds muffled! To improve clarity, we recommend using the Sony | Sound Connect app to set your Bluetooth Connection Quality to "Prioritize Sound Quality" and enabling DSEE Extreme to restore high-end detail. You can also use the Equalizer presets, like "Bright," to sharpen the vocals and reduce any heaviness in the bass.

Thanks for choosing Sony.

Best regards,

Eliab

Hi SrinathP,

Thank you for your fantastic 5-star review! It makes us really happy to hear that you're so impressed with the Sony - WH1000XM6. We designed these headphones to set a new standard, combining our most advanced noise-canceling technology with a powerful and clear audio experience. It's great to know that you feel the sound quality is "too good," and that the noise cancellation is performing exactly as we intended. We appreciate you choosing Sony for your listening experience!

Regards,
Dominick

Hello CameronB, thanks for sharing your experience with the WH1000XM6! It brings us great satisfaction to hear that you appreciate the technology improvement –immersive sound quality and top-tier noise cancellation! Thanks for choosing Sony! Sincerely, -Jenn.