Customer Ratings & Reviews

Thank you so much for your kind words about the WH-1000XM6, AraceleJ! We're thrilled to hear you're enjoying the best-in-class sound quality and all-around performance. Sony is committed to delivering an exceptional listening experience, with industry-leading noise cancellation and advanced audio technology designed for your comfort and satisfaction. Your feedback motivates us to keep raising the bar for headphone innovation and quality.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello Dylant,

Thank you for choosing Sony!

We're excited to hear that you're enjoying the WH-1000XM6! Their exceptional noise cancellation truly sets them apart, and we’re thrilled that they have surpassed your expectations. Thank you for sharing your feedback with us!

Best regards,
-Fred

Hi YasmineC,

That's absolutely fantastic to hear! We're delighted you feel the WH-1000XM6 was the best decision, and we appreciate you recognizing their superior performance. Enjoy your exceptional listening experience!
Thanks for choosing Sony.
-Eliab

Hi. AdrianaOM,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Ethan!
Thanks so much for sharing your thoughts with us.
We are thrilled to hear that you’re loving the WH-1000XM6 and consider them our best noise canceling headphones yet.

Thank you for putting your trust in Sony and happy 2026!
Best regards,
Estefany

Hi Arijit,

Thanks for the 5 star review! We could not be more pleased to know you consider the Sony WH-1000XM6 an excellent upgrade over its predecessor and the top choice in its price range.

We are especially pleased that you have experienced seamless connectivity and outstanding performance across all your different devices, including iPhone, MacBook, Windows, and Linux.

Thank you for the high praise and for choosing Sony for your listening needs!

Regards,
Dominick

Thank you for the fantastic review, Jason!

We are so pleased to hear that you find the WH-1000XM6 headphones to be a superior product compared to the competition!

It is incredibly rewarding to know that you prefer our model for its performance and reliability. We strive to provide a seamless and high-quality listening experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Kpldd,

Thank you for choosing Sony!

We're excited to hear that you enjoyed the WH1000XM6 headphones on your long flight and appreciated the excellent noise cancellation. It's great to know you're exploring the advanced features like the smart conversation mode and 3D sounds. We look forward to you discovering even more benefits as you continue using them.

Best regards,
-Fred

Hi, User387931,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are loving your Sony Headphones. We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

Thanks for choosing Sony, have a good day!
-DiegoV

Thank you for your feedback, JacobGW05.

We are so sorry to hear about the issues you've been experiencing with the microphone on your WH-1000XM6 headphones. This is certainly not the reliable experience we aim to deliver, and we understand your frustration, especially after trying a factory reset and firmware updates.

We want to help you get this resolved. We highly recommend contacting our support team directly. They are best equipped to troubleshoot the microphone issue and can provide you with the next steps to get this fixed.

You can connect with them at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you again for your valuable review.

Best regards, Gus, Sony Social Media Team

Hi ChadN,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi RonnyG
Thank you for sharing your experience with the WH-1000XM6 headphones! We are immensely pleased to hear that our noise canceling worked so well for you on your flight.

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hi Jamel,

It's wonderful to hear you're loving your WH-1000XM6 headphones! We're delighted that you're enjoying the great sound, excellent ANC, and the added features. Your enthusiasm is fantastic! Thanks for choosing Sony.
-Eliab

Hi Cyhu,

It is truly wonderful to know that you are enjoying the audio performance of your WH-1000XM6 even when noise canceling is turned off!

The exceptional sound quality you mentioned is driven by our new custom driver unit featuring a lightweight carbon fiber dome, which was masterfully engineered to deliver rich vocals and incredible clarity across all frequencies. We also appreciate your feedback regarding the finish. We chose these premium, smooth-touch materials for their sleek aesthetic and lightweight comfort, which is essential for our most comfortable headband design yet.

Thank you for choosing Sony!

Regards,
Dominick

Hi AllisonZ,

We are elated to hear that you are thoroughly enjoying your headphones and that they have become a part of your daily routine! It is wonderful to know that you consider them a great purchase.

Thank you for choosing Sony.

Regards,
Dominick

Hi NasreenA,

We're pleased to learn that your Sony headphones are very comfortable to wear—thank you so much for the thoughtful 4-star rating! While noise cancellation performance won't always stand out for every listener, we're glad the WH-1000XM6's lightweight and ergonomic design delivers such exceptional comfort during longer listening sessions.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi Sergio,

It is great to hear that you are enjoying the WH-1000XM6 headphones!

We appreciate you being a loyal customer and choosing to upgrade from the XM5s. We are dedicated to continuous improvement, and knowing that you feel this is a significant upgrade is the highest compliment we could receive.

We really appreciate you choosing Sony!

Regards,
Dominick

Hi Apple,

We are thrilled to hear that the new foldable design of the WH-1000XM6 is making a positive difference in your experience!

We listened closely to our community’s feedback, and bringing back a more compact, travel-friendly form factor was a top priority for this generation. By combining that enhanced portability with the premium, high-resolution audio performance you’ve come to expect from our flagship series, we aim to provide the best of both worlds. We are glad that the signature sound you love is now even easier to take with you wherever you go.

Thank you for trusting Sony to deliver your premium audio experience!

Best regards,
Dominick

Thank you for the amazing review, HopeD!

We are absolutely thrilled to hear that the WH-1000XM6 headphones are the best you’ve ever owned! That is quite a compliment, and we’re so happy that the sound quality and noise canceling are delivering exactly what you were looking for.

We hope you continue to enjoy every detail of your favorite music with them. Welcome to the Sony family, and thank you for choosing us!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, Glenn!

We’re glad to hear that your WH-1000XM6 headphones are delivering on every promise. We appreciate you highlighting that they are a worthy investment for the performance you're receiving!

Enjoy the music and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team