Customer Ratings & Reviews

Hi str8b8ed,

We're glad to hear you're enjoying the excellent battery life and multipoint connection on your WH-1000XM6 headphones. We apologize for the frustration with the noise-canceling fluctuations on the plane. This behavior is most often caused by the Adaptive Sound Control feature, which we recommend disabling in the Sony | Headphones Connect app to maintain a consistent noise-canceling level. If the issue persists, please ensure you have the latest firmware installed.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JashZ,

We're thrilled to hear that you and your whole family are enjoying your new WH-1000XM6 headphones! It’s fantastic to know that they've been such a hit. We take great pride in delivering an incredible audio experience for everyone.

We're particularly glad to hear that the bass and noise cancellation are a highlight for you. The WH-1000XM6 headphones feature our HD Noise Cancelling Processor QN3, which works with multiple microphones to provide our most advanced noise cancellation, letting you truly immerse yourself in your music.

Thanks for choosing Sony, have a harmonious day!
DiegoV

Hi AnnaN,

We’re thrilled you’re enjoying the sound quality and noise canceling! It's great to hear that the Speak-to-Chat feature is working well for your conversations.

Thanks for choosing Sony.

Best regards,

Eliab

Hello AltTapestry, thanks for sharing your experience with the WH1000XM6!

It brings us great satisfaction to hear that you appreciate the advancements in technology and design that we've implemented in this model.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello Celsius,

Thank you for choosing Sony!

It’s fantastic to know that you find the WH1000XM6 worth the investment! We're delighted to hear that you're enjoying the exceptional sound quality and outstanding noise-canceling features. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Hi MasonC, thanks for posting. We're glad that you're enjoying the WH1000XM6 at the gym thanks to their fit and comfort. We appreciate you choosing Sony. -Jenn

Hi HumbertoL,
Thank you for sharing your thoughts on the WH-1000XM6! We're happy you consider them "Good headphones" overall.

About the sound quality, you can customize it to be exactly what you like using the Sony | Sound Connect app.
Here are the simplest things you can do right now to make the sound better:

-Go into the app and look for the Equalizer settings. You can play around with the sliders to change how the music sounds.

-Inside the app, find the setting called DSEE Extreme. This feature uses our smart technology to try and make compressed music sound closer to high resolution audio. It can really add detail and a sense of space to the music.

-In the app's system settings, make sure the "Bluetooth Connection Quality" is set to "Prioritize Sound Quality" instead of "Prioritize Stable Connection." This allows the headphones to use better streaming formats like LDAC for clearer audio (if your phone supports it).

Give those a try!

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi SrinathP,

Thank you for your fantastic 5-star review! It makes us really happy to hear that you're so impressed with the Sony - WH1000XM6. We designed these headphones to set a new standard, combining our most advanced noise-canceling technology with a powerful and clear audio experience. It's great to know that you feel the sound quality is "too good," and that the noise cancellation is performing exactly as we intended. We appreciate you choosing Sony for your listening experience!

Regards,
Dominick

Hi BenL,

We’re thrilled to hear that the WH-1000XM6 are the best headphones you've ever owned! It’s great to know that the new QN3 processor and expanded 12-microphone array are providing the "perfect" experience you were looking for. While we don't have a built-in fan, the redesigned headband and soft-fit leather are intended to help with long-term comfort; we appreciate the feedback regarding ear temperature during extended listening sessions. Thanks for choosing Sony.

Best regards, Eliab

Hi BrianM! Thank you for your feedback! It brings us great satisfaction to hear that you are impressed with the WH-1000XM6 headphones.
This model features exceptional sound quality, along with industry-leading noise cancellation technology to ensure an immersive listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi LazaraCV,

Thanks for the fantastic review!

We're thrilled to hear that you find the WH-1000XM6 headphones to be wonderful and worth the investment. It's especially rewarding to know that the ease of connection and everyday usability delivering the best listening experience!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.

Thank you for your feedback, Clay.

We’re glad you enjoyed the touch controls on the WH-1000XM6, but we are truly sorry to hear the fit and clamp force weren't right for you. We design our headsets for comfort, so we appreciate you letting us know where they missed the mark for all-day wear.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Zeroivan2708,

We are honored to hear that you find your new WH-1000XM6 headphones amazing and that they are performing perfectly for you. We have worked hard to refine our Industry-Leading Noise Cancellation and audio fidelity to ensure a truly immersive experience. It is great to know that the combination of our specialized drivers and refined ergonomic design is providing you with the premium quality you deserve.

Thank you for trusting Sony!

Regards,
Dominick

Hi RulaA,

Thank you so much for the 5-star review! We're thrilled to hear that you love your Sony WH-1000XM6 headphones and are enjoying the amazing sound quality and noise cancellation. We're especially glad that the "pure clear" sound is standing out to you. That's a key feature of this model, which was co-created with world-renowned mastering audio engineers to deliver a truly studio-quality sound.

Thank you for choosing Sony!

Best regards,
Dominick

Hi Hirthik,

We are pleased that you're finding the sound quality and noise cancellation of the WH-1000XM5 to be incredible! It’s great to know they are providing the comfort you need for travel and long workdays.

Thanks for choosing Sony.

Best regards,

Eliab

Hi CruizinG!
Thank you so much for the review. We are thrilled to hear that you’re loving the clarity of the WH-1000XM6! It’s awesome to know that the transparency mode is hitting the mark for you.
We really appreciate you taking the time to share your experience with us.

Thanks for choosing Sony!
Best regards,
Estefany

Hello NoelL,

Thank you for your fantastic review! We're so pleased to hear you're enjoying the amazing sound, noise cancellation, and transparency mode on your WH-1000XM6 headphones.

The Dual Noise Sensor technology is a key part of what makes the noise cancellation so effective. It uses two microphones on each earcup to capture ambient noise and process it for an even more immersive listening experience, allowing you to seamlessly switch between full quiet and a clear awareness of your surroundings.

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Hello NeshjaleeB,

Thank you for choosing Sony!

We're honored to hear that you love the WH1000XM6 headphones and see them as a great upgrade from the WH1000XM5. Your loyalty to Sony products means a lot to us, and we're grateful to be part of your audio journey.

Best regards,
-Fred

Hello Joan,

Thank you for choosing Sony!

It’s rewarding to hear that you love the look and color of the WH-1000XM6! We’re delighted to know they are helping you study effectively in noisy environments. Thank you for sharing your positive experience!

Best regards,
-Fred