Customer Ratings & Reviews
- Model:
- WH1000XM6/S
- SKU:
- 6620466
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the excellent sound quality, comfortable fit, and long-lasting battery life of the WH-1000XM6 headphones. Many appreciate the portability, lightweight design, and connectivity features. Some customers have mentioned concerns about heat around the ears, volume levels, and ear cup size.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ear cup size
I wanted to love these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an avid user of the XM4s and figured the XM6s would be an excellent upgrade. Unfortunately I was very disappointed. Where the XM4s have large, comfortable ear cups and a generously flexible head strap, the XM6s are much smaller and tighter to the point where they're actually painful to wear for extended periods of time. The battery life seems worse than my five year old XM4s as well. Finally, the build quality feels very low quality when compared to my XM4s. The way the folding mechanism is engineered places stress on the hinges and swivels while in use. The headband moves around the top of my head at will, often twisting so it's totally diagonal on top of my head. These are the most finicky headphones I have owned and they're just not for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Geoff,
We are very sorry to hear about your disappointing experience with the new WH-1000XM6 headphones. We truly appreciate your loyalty as an XM4 user and understand how frustrating it is when an upgrade doesn't live up to your expectations.
We take all feedback seriously, especially regarding comfort, build quality, and battery life. What you've described is not the experience we want for our customers, and we apologize that the WH-1000XM6s were not a good fit for you.
We would like to help you with this. Please contact our dedicated support team directly with your specific concerns. They can offer troubleshooting steps, look into potential product issues, and help you find a solution that works for you. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
BEST HEADPHONES!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever!! The only thing is your hair oils will show if you are very oily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariahJ,
We are delighted to hear that you think the Sony WH-1000XM6 are the best headphones ever! Hearing feedback like this truly makes our day and affirms our commitment to providing outstanding audio products. Thank you so much for the fantastic 5-star review and for choosing Sony!
Regards,
Dominick
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM4s and everything i loved about the XM4s was upgraded with these. I wish i waited to buy these at -$20 off but i don’t regret the time I had with these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Magnumopus,
Thanks for sharing such an excellent and insightful review! We're thrilled to hear you're enjoying your WH-1000XM6 headphones so much, especially as an upgrade from the XM4s.
It's great to know that we were able to improve upon the features you already loved, and that the punchy sound and lightweight design are making them even more awesome for you.
We understand the feeling of missing a sale, but we're happy to hear you're not regretting the time you've had with them! Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones in the market, no competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, DevanshG!
We are committed to delivering audio innovation and a premium listening experience, and your enthusiasm is wonderful validation of that effort.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound quality. Terrible comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM6 headphones have great ANC and I was very impressed by the sound quality once I tuned it to my liking via the Sony app. However, I had to return the XM6 because wearing them for any extended period of time was actually hurting my ears no matter how I adjusted the fitting. They have very thin padding and the ear cups are so shallow that my ears were pressing against the ANC mics in the headphones. If I pay more than $400 for a product I prefer that it doesn't inflict pain when I use it. I decided to replace the XM6 with the Bose QC Ultra which do not quite match the XM6 when it comes to sound quality but I can wear them without any discomfort which is a great plus!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for your detailed feedback on the WH-1000XM6 headphones. I'm glad you enjoyed the sound quality and ANC, but I'm very sorry to hear that the physical design caused you discomfort. Your experience is important to us, and we appreciate you bringing this to our attention.
We understand that comfort is a critical factor, especially for extended listening sessions, and it's disappointing to hear that the fit was not suitable for you. We are always working to improve our product designs, and we take all feedback, especially on comfort and ergonomics, very seriously.
While we're sad to see you return the XM6s, we're happy to hear you found a pair of headphones that you can wear comfortably.
Thanks for considering Sony products.
Best regards,
Eliab
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but they're insanely uncomfortable. After about an hour the oressure on my ears becomes unbearable. I don't know who they designed these for, but clearly they didn't have human adult heads in mind. People say they loosen up over time but I've been using them daily for months and they still put way too much pressure on my ears. Way overpriced for such a lack of ergonomics.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SeanF,
Thanks for reaching out to us about your WH-1000XM6 headphones. We're genuinely sorry to hear that you're finding them insanely uncomfortable even after months of daily use. That's definitely not the experience we want you to have.
We recommend you take a moment to review the official Sony Help Guide on how to properly wear the headset. Sometimes a very slight, specific adjustment can completely relieve pressure points.
Please check out this link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
We sincerely appreciate you taking the time to share such detailed feedback about the comfort and ergonomics of the headphones. Receiving specific input like this is incredibly valuable to us.
Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars, this device is the best sound cancelling headphones available
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoelC,
We could not be more pleased to hear your fantastic five-star feedback!
We appreciate you calling the WH-1000XM6 the best noise-cancelling headphones available. Our engineers worked tirelessly to deliver industry-leading Active Noise Cancellation (ANC), and it is wonderful to know that this feature truly stands out for you.
Thank you for choosing Sony!
Regards,
Dominick
Sony WH-1000XM6
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works just as advertised would recommend for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AideS!
We are absolutely thrilled to hear that your WH-1000XM6 headphones "works just as advertised" and that you would recommend them for everyday use.
We design the XM series to provide a seamless combination of superior sound quality and industry-leading noise cancellation, making them the perfect companion for your daily activities.
Thank you again for choosing Sony and for your recommendation!
Best regards, Gus, Sony Social Media Team
Well Worth The Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly amazing headphones that really pack a punch
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AngelaT!
We are so glad to hear that your WH-1000XM6 headphones are really packing a punch for you! We put a lot of work into the new QN3 processor and those carbon-fiber drivers to make sure the sound is as powerful and clear as possible, so it’s awesome to hear that you’re feeling that impact. It's great to have you as part of the XM6 family!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sounds are great, mic is not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in these headphones are great. However, the mic, isn’t great. I have been on calls with people from my iPhone and I have had complaints about not hearing me at all and when I have connected it to my computer, people complained that I sound far away. Also it seems to cut off while on the phone it would switch over to the iPhone speaker on its own, without me doing anything. And I don’t what it is about those headphones, but they drain my iPhone battery so bad! I only listen to music on it mainly and by noon it’s already down to 65% after starting the morning around 9:30am at 100%. So despite the new mic system, I can’t recommend these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for the review and the detailed explanation on the issues. We are very sorry to hear about the inconveniences encountered, and we will be more than glad to help you out.
For both computer and phone issues, a simple but effective step is to perform a reset or initialization of the headphones. This can resolve various connection and performance glitches by returning the headphones to their factory settings and clearing all pairing information. You can find more information and the steps on how to complete the troubleshooting steps on the following link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html
We hope this helps. In case the problem persists, we highly recommend reaching to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They will be able to assist further.
Thanks for the patience, and for considering Sony products.
DiegoV
Excellent head phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The head phones are great. I purchased a pair for my son who is enjoying the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GloriaP,
That's fantastic! We are delighted to hear you and your son are both enjoying the great experience of the WH-1000XM6 Wireless Noise Canceling Headphones. Thanks for choosing Sony.
Best regards, Eliab
Good quality good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality good price I recommend for any buddy to used
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, JorgeL!
We are delighted to hear that you are enjoying the excellent quality and great price of your WH-1000XM6 headphones! Your strong recommendation for anyone to use them is the best compliment we could receive.
We strive to create products that deliver outstanding performance and value, and we are thrilled that we hit the mark for you.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Yessirrr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve own by Sony thus far. I’m even wondering what else the could possibly improve at this point
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChalinYok,
Thank you for choosing Sony!
We're elated to hear that you regard the WH1000XM6 headphones as the best Sony has offered so far. Your high praise inspires us to continue advancing our technology and delivering exceptional audio experiences. We're grateful for your feedback and look forward to surprising you with future innovations.
Best regards,
-Fred
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are so great and good to use for daily bases
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThiyagarajanG,
It brings us great satisfaction to hear that the WH-1000XM6 headphones are so great and perfect for your daily use!
Thank you for sharing your positive experience and for choosing Sony!
Regards,
Dominick
Amazing if your ears are small enough.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is second to none. There is zero doubt about that. However, if you have slightly larger ears, these may be uncomfortable for you. There are multiple mic's inside the earcup that my ears pressed against making the headphones extremely uncomfortable to wear after only a few minutes. I hate to admit it but I returned them and went with the Bose QC Ultra 2 only because of the larger ear opening. The Bose ANC is not as good as the Sony, but I can ACTUALLY WEAR THEM.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JJ85,
We appreciate you taking the time to share such detailed and honest feedback, even though the WH-1000XM6 headphones were not the right fit for you personally. We are delighted you found the Active Noise Cancellation (ANC) to be second to none, as we constantly strive for industry-leading performance in that area. However, we sincerely regret that the earcup size caused discomfort due to pressure on the internal microphones. We take comfort issues seriously and will pass this specific note regarding larger ears and internal mic placement directly to our design and engineering teams for future product development.
Thanks for choosing Sony.
Best regards, Eliab
May want to look else where
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was just OK. I compared it to my beats that I had and there really wasn’t much difference. The headphones themselves don’t breathe well so I felt like my head was cooking when I had them on. The noise cancellation was good, but not the best and for the price I expected a lot more. I returned them after two days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MCMCIggy,
Thank you for taking the time to share your detailed experience with the Sony WH-1000XM6 headphones.
We are truly sorry to learn that the product's performance—specifically the sound, comfort, and noise cancellation—did not deliver the superior experience you were seeking.
We greatly appreciate you providing this specific, valuable feedback. Your comments about the sound profile, ear cup breathability, and noise cancellation have been shared directly with our product development team. This input is crucial as we continuously work to refine the design and performance of our premium audio line.
We hope to have the opportunity to provide you with a better Sony experience in the future.
Regards,
Dominick
Love these!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones with good bass! Would definitely recommend for gym and studying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisC,
We're thrilled to hear that the WH-1000XM6 headphones are great quality, deliver good bass, and are a perfect recommendation for use while studying and at the gym.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Top tier sound, bad comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing and the EQ settings they allow you to change is crazy compared to boses 3 setting EQ settings. The comfort is horrible, there is no padding and you can feel the ANC microphone in your ear at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPLR,
Thank you for your feedback! We are honored to hear you are enjoying the industry-leading EQ customization and sound quality of the WH-1000XM6. We aim to provide a superior audio experience, so we're glad that part is hitting the mark.
We are sorry to hear about the discomfort you're experiencing. You should not be able to feel the internal components against your ears. To improve the fit and comfort, we recommend the following:
1. Check Headband Adjustment: Ensure the headband is adjusted so the earcups sit centered over your ears. If the headband is too loose, the earcups may tilt, causing the internal hardware to make contact with your ear.
2. Adjust Orientation: Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
We hope those recommendations help. For further details about wearing the headphones and maximizing comfort, please visit:
https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and great sound. Comfortable and has metal hinges.
I would recommend this to a friend Love this product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Just what I need daily for work and gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your review, KrishiaG!
We are absolutely thrilled to hear that you love your WH-1000XM6 headphones and that they are exactly what you need daily for both work and the gym!
It’s rewarding to know that the combination of premium sound, industry-leading noise cancellation, and comfortable design is supporting your busy, dynamic lifestyle.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team