Customer Ratings & Reviews

Hi Brea,

That is wonderful feedback! We are thrilled that you are so glad you purchased the WH-1000XM6 Headphones and are enjoying the clean sound quality and excellent noise canceling. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the glowing review, OleksandrS!

We are absolutely thrilled to hear that the WH-1000XM6 is perfect for you in every way. Knowing that we’ve hit the mark on everything from the noise cancellation to the comfort and sound quality means a lot to us.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hello Smoak,

Thank you for considering Sony products.

We sincerely apologize for the discomfort you're experiencing with the WH-1000XM6 headphones. While we're glad to hear you appreciate the audio quality, we understand that comfort is equally important, and your feedback is taken very seriously.

To help improve your experience, please ensure the headphones are worn correctly, as proper positioning can significantly enhance comfort and reduce heat buildup. You can find detailed guidance on how to wear the unit for optimal comfort here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Rest assured, we will forward your comments to our dedicated Sony team for thorough review as we continuously strive to enhance our products. Thank you for bringing this to our attention.

Best regards,
-Fred

Hi JDell,
Thanks for the review. We really appreciate you sharing your honest thoughts on the WH-1000XM6. We're sorry to hear they haven't impressed you yet, especially since you were looking for more ways to change the sound.

We have some tools inside the Sony | Sound Connect app that might help you get things just right:

-Custom EQ Slots: In the app, you can find "Custom" settings. This lets you move the sliders yourself to change the bass or treble exactly how you want.

-Clear Bass: You can use this specific slider to make the bass stronger or lighter without making the music sound fuzzy.

We hope this helps!

Thanks for considering Sony. We’re always looking for ways to improve, so we truly value feedback like this.

Warm regards,
Estefany

Hi Magnumopus,

Thanks for sharing such an excellent and insightful review! We're thrilled to hear you're enjoying your WH-1000XM6 headphones so much, especially as an upgrade from the XM4s.

It's great to know that we were able to improve upon the features you already loved, and that the punchy sound and lightweight design are making them even more awesome for you.

We understand the feeling of missing a sale, but we're happy to hear you're not regretting the time you've had with them! Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Chris,

Thank you for your detailed feedback on the WH-1000XM6 headphones. I'm glad you enjoyed the sound quality and ANC, but I'm very sorry to hear that the physical design caused you discomfort. Your experience is important to us, and we appreciate you bringing this to our attention.

We understand that comfort is a critical factor, especially for extended listening sessions, and it's disappointing to hear that the fit was not suitable for you. We are always working to improve our product designs, and we take all feedback, especially on comfort and ergonomics, very seriously.

While we're sad to see you return the XM6s, we're happy to hear you found a pair of headphones that you can wear comfortably.

Thanks for considering Sony products.

Best regards,
Eliab

Hi OccasionalBuyer,

We are sorry to hear that your experience with the WH-1000XM6 has not met your expectations, especially after moving from the XM5. The issues you described—poor sound quality, a "toy-like" microphone, and random shutdowns—are certainly not typical of this model, which features an upgraded QN3 processor and 12-microphone system for improved clarity. We recommend disabling the "Automatic Power Off" setting in the Sony Sound Connect app to address the shutdowns and performing a factory reset (holding the power and noise-canceling buttons for 10 seconds) to resolve potential software glitches affecting the audio; however, if the issues persist, it is very likely you have a defective unit and we encourage you to utilize your warranty for a replacement. Thanks for choosing Sony.

Best regards, Eliab

Hello AngelaB,

Thank you for choosing Sony!

We're elated to hear that your son loves the WH1000XM6 headphones so much. It’s wonderful to know they have made such a positive impact and are being enjoyed to the fullest. We appreciate you sharing this joy with us and hope they continue to deliver exceptional sound and comfort for him.

Best regards,
-Fred

Hi Cardzfam,

It brings us great satisfaction to hear that you are enjoying your new WH-1000XM6 headphones. We put a lot of passion into the noise cancellation and sound quality of this model, and knowing that it delivers a premium experience for you is exactly what we strive for.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi Nick,

Thanks for the review and the detailed explanation on the issues. We are very sorry to hear about the inconveniences encountered, and we will be more than glad to help you out.

For both computer and phone issues, a simple but effective step is to perform a reset or initialization of the headphones. This can resolve various connection and performance glitches by returning the headphones to their factory settings and clearing all pairing information. You can find more information and the steps on how to complete the troubleshooting steps on the following link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html

We hope this helps. In case the problem persists, we highly recommend reaching to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They will be able to assist further.

Thanks for the patience, and for considering Sony products.
DiegoV

Hi Carlos,

We could not be more pleased to hear that you consider the WH-1000XM6 to be one of the best on the market! We are glad that the new foldable design and our latest noise-canceling technology are providing the premium experience you deserve.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Thank you for the review, chunkees!

Welcome to the latest generation! The WH-1000XM3 was a classic, but we are so glad you’re enjoying the upgrade to the XM6. You’ll definitely notice the jump in noise-canceling precision and the improved voice pickup for calls. It’s a huge step forward and we’re thrilled it’s living up to the legacy for you!

Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team

Hi Wyatt,
Thanks so much for taking the time to share your feedback about your new WH-1000XM6 headphones!

We are immensely pleased to hear that you think they are the best you've ever owned and that you're noticing the great clarity.

Thank you for selecting Sony!
Best regards,
Estefany

Thank you for the fantastic review, DevinH!

We are absolutely thrilled to hear that the WH-1000XM6 are the best headphones you've ever owned. It’s rewarding to know they were worth the investment for you!

Thank you for being part of the Sony family.

Best regards,

Gus, Sony Social Media Team

Thank you for the wonderful review, Momoknows65!

We are so happy to hear that your son is loving his new WH-1000XM6 headphones! It’s great to know that the quality and value met your expectations. We hope he enjoys many more hours of great music and quiet focus with them.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi MariahJ,

We are delighted to hear that you think the Sony WH-1000XM6 are the best headphones ever! Hearing feedback like this truly makes our day and affirms our commitment to providing outstanding audio products. Thank you so much for the fantastic 5-star review and for choosing Sony!

Regards,
Dominick

Hello ChalinYok,

Thank you for choosing Sony!

We're elated to hear that you regard the WH1000XM6 headphones as the best Sony has offered so far. Your high praise inspires us to continue advancing our technology and delivering exceptional audio experiences. We're grateful for your feedback and look forward to surprising you with future innovations.

Best regards,
-Fred

Hi user131318,

That's fantastic to hear! We're absolutely delighted to hear your WH-1000XM6 headphones have the very best noise cancellation. We strive to deliver an unparalleled listening experience. Thanks for choosing Sony.
-Eliab