Customer Ratings & Reviews

Hi AryasN,

Thank you for taking the time to share your feedback on the Sony - WH1000XM6! We're delighted to hear that you're enjoying the noise-canceling performance and overall sound quality.

Regarding the connection issue you mentioned, we recommend using the Sony Headphones Connect app to adjust your settings. By setting the Bluetooth connection to "Prioritize Stable Connection", you may notice improved stability, especially when paired with your TV.

We truly appreciate your review and hope this tip enhances your listening experience even further.

Thank you for choosing Sony!

Best regards,
Dominick

Hi Abram, thanks so much for your awesome review! We're really happy to hear you took advantage of a great deal. These headphones are packed with our best features like the industry-leading noise canceling, crystal-clear sound, and comfortable design for all-day comfort. We really appreciate your support and thanks again for choosing Sony! Best regards, -Dominick

Hi Laloo,
It is fantastic to know that you're liking the WH-1000XM6 headphones! We really appreciate you taking the time to share your thoughts.

We're always focused on delivering the best sound quality and comfort and we're glad to hear that you feel the same way. The industry-leading noise cancellation and crystal-clear audio are key features we're proud of.

Thanks for choosing Sony!
Best regards,
Estefany

Hi DavidR,

Thanks for the 5-star review! We're so glad to hear you're enjoying the WH1000XM6 headphones. It's great to know that they are living up to your audiophile expectations. The ability to use them with a DAC is a great feature, and it highlights a key part of their design: they are co-created with world-renowned mastering audio engineers to deliver studio-quality precision and preserve every nuance of your music, just as the artist intended.

Thanks for choosing Sony, have an amazing day!
DiegoV

Thank you so much for sharing your recommendation, KevinC! It's a truly pleasure to hear that you’re enjoying your WH-1000XM6 headphones and appreciate you spreading the word. If you ever have any questions or need support, feel free to reach out. Enjoy your music!

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi, Wcwomaxk,

Thanks for the review and the 5-stars rating! It is truly wonderful to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling and Ambient Mode!

Thank you for choosing Sony, have an amazing day!
-DiegoV

Thank you for your feedback, YuvrajR! We're delighted to hear that you're enjoying your WH-1000XM6 headphones and finding the noise cancelling performance outstanding. Sony’s industry-leading digital noise cancelling technology is designed to significantly reduce ambient sounds—especially lower-frequency noises—allowing you to immerse yourself fully in your music, calls, or quiet time, whether you're on a plane, train, or in a busy environment. Our engineers continuously refine the noise cancelling algorithms and hardware for optimal results, and we’re thrilled that it’s making a difference in your experience. Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi DonaldG,

Thanks for bringing this to our attention. We're sorry to hear about this highly unusual issue with your WH-1000XM6 headphones. This is not the intended behavior.

We believe the vibration from a burp may be triggering the Wearing Detection sensor. You can disable this feature in the Sony Headphones Connect app, which should prevent the headphones from automatically pausing.

If this doesn't solve the problem, please contact our support team for personalized help by visiting: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony.

Best regards,
Eliab

Hi, MoAlaw,

Thanks for the review. Every comment really matters to us, as Sony always strives to deliver the best quality products. Once again, we appreciate you letting us know about the situation and we will be more than glad to take the feedback in consideration for future references.

Thanks for considering Sony products, have a nice day.
-DiegoV

Thank you for sharing your detailed feedback, Matt. We're glad to hear that the WH-1000XM6 addressed many of your concerns from the XM5, especially with noticeable improvements to vocal clarity. With the XM6, Sony introduced several enhancements such as updated noise cancelling algorithms, a faster processor (claimed to be 7x faster than previous generations), and additional microphones to further improve both noise cancellation and call quality.

At the same time, we recognize your observation that the Bose QC Ultra may still have an edge in noise cancelling for certain environments, but the XM6 aims to provide even more robust and adaptive noise cancelling—though experience can vary depending on use case and personal preference.

We truly value direct comparisons like yours, as they help drive future improvements. If there are specific scenarios where you feel the noise cancellation could be stronger, please let us know—Sony takes user input seriously in ongoing product development.
Thank you again for being a valued Sony customer!


Best regards,
Gus
Sony Social Media Team

Thank you for your review, user719164! It is truly wonderful to know that you think the WH-1000XM6 headphones are great.

We also appreciate your honest comment about the price. We design our flagship headphones with premium materials and our most advanced technology to deliver an exceptional listening experience with industry-leading noise cancellation. It is incredibly rewarding to hear that you feel the performance and quality are well worth the investment.

Thanks again for choosing Sony and for sharing your valuable feedback with us!

Best regards,
Gus Sony Social Media Team

Hello DavidS,

Thank you for choosing Sony!

We're beyond pleased to hear that you highly recommend the WH-1000XM6 headphones and find them to be a serious upgrade from your previous pair! It's rewarding to know that our product has contributed to your enjoyment and delivered such a significant enhancement to your listening experience. Your feedback truly motivates us to continue delivering high-quality products!

Best regards,
-Fred

Hi, Jizzle213,

Thanks for the review and the 5-stars rating! We are truly heartened to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling! We appreciate all the feedback and surely the comments will help us to keep striving excellence with our products.

Thank you for choosing Sony, have an amazing day! -DiegoV

Hi AlexM,

That's fantastic to hear! We're absolutely thrilled you think your new Sony WH-1000XM6 headphones are "a step above the rest" and the "best you've had." Thanks so much for sharing your awesome feedback! Designed to give you the best listening experience possible. You'll enjoy industry-leading noise canceling that blocks out distractions like never before, along with incredible sound quality that lets you hear every detail in your music. Plus, your calls will be crystal clear, and the foldable design makes them super easy to take anywhere.

Thanks for choosing Sony. Have an amazing day!
DiegoV

Hi KenanB, thank you for sharing your feedback regarding the WH-1000XM6 headphones. We truly value your insights and apologize that your experience did not live up to your expectations.

We understand the excitement that surrounds our products and how important sound quality is to our customers. While we’re pleased to hear you found the sound quality good, we regret that it didn’t reach the level of vibrancy you were hoping for. Your feedback regarding the customizable EQ is valuable and we will continue to consider how we can enhance the audio experience further.
We also want to ensure our Active Noise Cancellation and Transparency modes work for you. We're sorry to hear they didn't provide the immersive experience you wanted. Your observations about performance in different environments and the whirring tone in Transparency mode are important for us to address.

We appreciate your comments on the design aspects, including the folding mechanism and touch controls. We strive to create user-friendly products and your feedback will help us improve.

We are dedicated to restoring your confidence in our products in future releases. Your trust means a great deal to us and we are actively striving to enhance our offerings to not only match but exceed your expectations.

Thanks for considering Sony products and for your feedback.
Best regards,
Stephanie

Thank you for sharing your experience, RoxanneG. We appreciate you taking the time to provide honest feedback, especially since you are comparing the WH-1000XM6 to another premium headset.

We sincerely apologize that the overall volume and noise cancellation performance isn't meeting your expectations for music listening compared to your Bose QuietComfort headphones. This is certainly not the superior audio and isolation experience we aim to deliver.

It's great to hear you love the headphones for media like shows and YouTube on your iPad. However, we want to help you get the full, powerful experience for your music as well.

Here are a few steps that can often resolve volume and noise cancellation concerns on the WH-1000XM6:

Check the "Priority on Sound Quality" Setting: Using the Sony | Headphones Connect app, check the Sound tab. If the "Bluetooth Connection Quality" is set to "Priority on Stable Connection," it can sometimes limit the maximum volume. Try changing it to "Priority on Sound Quality (LDAC)" for the highest performance.

Adjust the Equalizer (EQ): The M6 model has a customizable equalizer in the app. If the bass or mid-range is too low, the overall perceived volume will drop. Try selecting a preset like "Bright" or raising the low-to-mid frequency bands to boost the fullness and perceived volume of your music.

Ensure Proper Fit: A perfect seal is crucial for both noise cancellation and bass response (which dramatically impacts perceived loudness). If you're hearing outside noise, try adjusting the headband to ensure the earcups are completely sealed around your ears.

If the volume and isolation issues persist after checking these settings, please reach out to our Sony Product Support Team.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We can walk you through further troubleshooting steps to ensure your specific unit is performing optimally.

Thank you again for choosing Sony, and we hope we can help you turn your music experience into a "yes"!

Best regards,
Gus, Sony Social Media Team