Customer Ratings & Reviews

Hi NakeishaJ,
Thanks for reaching out about your WH-CH520 headphones. We're sorry to hear that the volume is not fulfilling your expectations. We understand how important it is to have an immersive listening experience.
We'd like to offer some recommendations to help you get the most out of your headphones:

-You can use the equalizer in the Sony | Sound Connect app to customize the sound and potentially increase the perceived loudness.
-Reset the headphones. You can find the instructions here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

If you need personalized assistance, please reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for your feedback.
Best regards,
Estefany

Hi, Elana,

Thanks for letting us know your experience. We are very sorry for what has happened and we will be more than glad to assist you. Please, contact our Technical Support team as they can look for any options available regarding your concern. You can reach them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products. Have a nice day.
-DiegoV

Hi iMty, We are sorry that you are not that comfortable wearing your Sony headphones. Please make sure to adjust the headband of your headphones according to the size of your head for more comfortable listening experience: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html. Despite your concern, it's nice to hear that you will still recommend your Sony headphones. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi MarisolD,

While we are glad to hear your satisfaction with the reasonable price of the WH-CH520, we are really sorry if you are having a sync issue when using it with your smartphone. This is certainly not the experience we were hoping you would have. Depending on the connected device, the volume may not sync with the headphones. If this is the case, you may not get the desired volume by adjusting the headphones volume. You may try using a combination of the headphone volume and the volume of the connected device to isolate the problem. And if you are having an audio and video out of sync or audio delay issue, please refer to the below:

The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
ref: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776910.html?search=sync

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.


Best regards,

Romeo
Sony Social Support

Hi NolynC,

We regret to hear that you are not satisfied with the headphones. Your feedback about its design and sound quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the Equalizer/CLEAR BASS setting of the app to tailor-fit the sound quality to your needs. For more information, please refer to these links:

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781381.html

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html

For Sony headphones that are foldable, you may want to check out the WH1000XM4 or WHXB910N.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi CoolBoomer, That's great! We're glad to hear that you are happy with the quality of the WH-CH520 Wireless Headphones. You can enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thanks for sharing this review. Jay

Hello JeffH,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience you may have experienced with the quality of the WH-CH520. This does not reflect the high standards we aim to maintain.

We would like to better understand the specific issues you’ve encountered so that we can assist you effectively. Please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred