Customer Ratings & Reviews
- Model:
- WHCH520/B
- |
- SKU:
- 10095806
Customer reviews
Rating 4.6 out of 5 stars with 2285 reviews
(2,285 customer reviews)Rating by feature
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Upgrade to the ch700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really like these. They don't fit well. The sound is decent but not great. I would definitely go for Sony ch700, if you can. I have a pair and they really are good.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best bluetooth headphones that i have ever owned! They are noise isolating and have outstanding sound and comfort! The battery takes forever to run out.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome feedback, Patrick!
We are so glad to hear that the WH-CH520 is the best set you've owned! It’s great to know you’re enjoying the comfort and the 50-hour battery life. We also appreciate you mentioning the noise isolation—we designed those ear pads to help you stay focused on your music.
Enjoy the outstanding sound and thank you for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
Rated 2 out of 5 stars
bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was working fine for a while, but now even if it turns on it doesnt show up on my phone or laptop can i cant connect it. i dont recommend buying it
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
So so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay for the price. But honestly I dont like Sony, due to it has a pain sound while it hits 30% of charge.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality, Weight
Rated 4 out of 5 stars
Nice product at a nice price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has long had a reputation for producing quality audio products--from the first Walkman in the 80s to a full product line of wireless in ear buds and on ear (cans) today at various price points to meet any budget. The Sony WH-CH520 product is the newest addition to the product line. MSRP is $60, but generally retails of just under $50, which makes them a bargain to get high end features. The packaging is minimal and does not include a carrying case. I don’t go to a gym to work out or regularly travel on an airplane, so I don’t need a traveling case. The included paper Reference guide is also very minimal. You need to download either an Android app or an Apple app in order to use MultiPoint. Pairing is pretty easy. The problem I’ve always had with MultiPoint is having three devices—Android phone, iPad Pro, and a Windows laptop. A QR code on the inside of the box can help with getting started. The first thing I noticed is how light they are compared to other on ear style wireless headphones. I’ve had the other higher end Sony’s before but they can become tiring to wear for long periods of time. There are three physical buttons on the right ear: volume up/fast forward, power on/off and pairing, volume down/jump back up. A tiny light provides charging and power status. The stated battery life is 50 hours, but I haven’t had them long enough to evaluate that. They come with a short USB A/C cable which is a little bit awkward to plug into my laptop. I ran through the ear shape test to try out the 360 audio feature. I listened to the Booker T & the MGs songs included on the Artist Connection app, but I honestly couldn’t hear anything different (other than the great music). Bluetooth 5.2 range is pretty normal. The sound quality is excellent; I tend to prefer music at a low volume anyway, so booming bass doesn’t interest me. The app has an equalizer with these settings: Bright, Excited, Mellow, Relaxed, Vocal, Treble Boost, Bass Boost, Speech, Manual, Custom 1, Custom 2, Off. Noise cancelling is achieved by the fit of the ear pads, there is no bult in active noise cancelling/hear through option. There’s no 3.5 mm jack if you need that (I don’t). I’ve been using them for video classes I’ve been taking on my laptop; they are great for isolation and focus. I turned DSEE setting to Auto, but I’m not sure if I could tell the difference. According to Sony, it’s for Digital Sound Enhancement “you can hear a rich and natural sound which is almost exactly like the original source.” The Sony app has more “stuff” in it than I really care about—earning “badges”, tracking your usage. Easy to ignore. But oddly enough, the app remembered the other Sony headphones I’ve used. Voices on phone calls sound normal, and no one complained (which often happens with other headphones) that I sounded funny or in a tunnel because I was on a headset. Overall, for an inexpensive set of headphones, they are very comfortable and have good sound. Multipoint makes it easy to switch devices. Yes, I would recommend.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wase4711, We're glad to hear that you chose the WH-CH520 Wireless Headphones. We're very grateful for this positive feedback! Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. A built-in microphone provides you with hands-free calling, and it also works just as well for joining an online class or work meeting. For more details, please check the TV model at our support website (http://www.sony.com/esupport) for product specifications and features.
Thanks for the recommendation! Jay
Rated 1 out of 5 stars
Not good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is less than perfect. They also fall off my head when I’m at the gym.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JanT, We are sorry to hear that the WHCH520 did not meet all of your expectations. Please make sure to wear the unit properly and adjust the orientation of the left and right units so that each earpad fits snugly over each part of your ear. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort.
For the sound quality, you can use the Sony Headphones Connect app to fine-tune your music! For more information on this, please check our related article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00286844
Should you need further assistance, please contact us for help.
You may send an email to socialsupport@am.sony.com.
Regards,
Carl
Rated 1 out of 5 stars
Splurge on something more expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power button got stuck within 3 weeks. Rendered completely useless.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective and poor quality headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The outer vinyl surrounding the ear part is peeling and causing irritation and a rash on my neck and ear area. I purchased subject headphones less than four months ago but it is now unusable.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Quality at a mid range price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for another quality set of headphones that are over the ear. I have many nice ear buds, but for longer term use, I prefer over the ear because of the comfort. I wanted something in this mid price range of good quality because I want to have a set at the office and leave them there. My older set of headphones I have been taking back and forth with me, but I'm tired of being worried they will get broken or lost in transport. I wanted sound quality, light, and from a reliable brand that I knew would work, and have software that actually does well with customizing the sound. I also wanted a slightly lower price point. This does it all. The app has many pre-sets, but I did custom and turned on the digital sound enhancement engine, and I feel like the sound is all around me. The instraments on many of my albums are delineated well, and vocals and be teased out also if you want. From classic rock to current pop and country all sound great. Classical does well also. The comfort in these is good, cover my ear fairly well and the seal is good pretty good. They are light, and secure also they fold flat to fit in my desk drawer easily. They did not come with a case or bag of any type, slightly disappointing, but not a big thing. All in all I do say you get what you pay for and these do not disappoint. I have low price point sets for my van and kids to use, they are good, but these blow those away in dynamics. The lower cost ones i find great for the van and even gaming for me, but if you want to have a mini theater experience or really hear music you are listening too and have the oustide world turned down, these can do it. I do recommend these to friends and family.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi averagetechguy,
Thank you very much for sharing your amazing experience with the WH-CH520 Wireless Headphones! We are extremely pleased it suits your needs. Your assessment is spot on, these headphones were designed with people like you in mind. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you for recommending our WH-CH520 and for choosing Sony!
- Romeo
Rated 2 out of 5 stars
Waiting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im waiting for All things Please don't let me down
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendRated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor audio. Not worth the money.sound transmission is poor. Only one side works
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Cappuccino
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Great value and solid sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There’s a lot of competition in the sub $100 headphone market, and the Sony's WH-CH520 can hold its own. At a price of around $50, they are a real bargain. At this price, there is no noise canceling, and they use some electronic tweaks to improve the sound, but they are a sound value. They also work quite well for phone calls, and they do have multi-point connection ability. Quality-wise, these seem well-made, and they are very light and comfortable for on-the-ear phones. I haven’t had them long enough to really test the battery life, but that does appear to be quite good. These aren’t for audiophile listening but are great wireless headphones to use with a phone or tablet. There’s a Sony app to help with setup, and it’s how you access the equalizer and Sony’s “360 Reality Audio” feature (more about that later). When I first tried pairing them, they found and paired with my computer rather than my phone. After some unsuccessful mucking about, I deleted and reinstalled the app and reset the phones. After that, all went smoothly. The “360” effect is a little unusual. It must be set up in the Sony app and requires you to take photos of your ears for Sony to analyze. At that point, you find that it works with just a handful of streaming apps. Tidal was supported, but many of the most popular services are not. It does prevent the harsh left/right separation often noticeable with headphones or buds, but it’s also a bit over-processed for my taste. I found the “Clear Bass” feature is more useful. It has an effect more like a loudness setting, and doesn't tend to muddle the other frequencies. For good, everyday use and travel (if you don’t need noise canceling), these are a great choice. At the price, they are a solid choice and easy to recommend.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capshroud, Awesome! We are so glad to hear that you are happy with your new WHCH520! A listening experience just for you! Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Worth the Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had AirPods before this but eventually they broke down on one side of the ear. I was tired of the expensive cost of earphones and really didn’t want to spend lots on the same earphones. I came across these headphones when looking for a cheap alternative and honestly it’s worth its price. Even though it’s not ANC it still covers a good bit of noise. If you have a problem with headphones that don’t go over the ear then I would consider a different option, but these on the ear headphones don’t cause much irritation to my ears. The sound quality is good and if you download the Sony app you can tune it just to make it a little better for your tastes. The battery life is what it’s advertised to be, lasts very long and doesn’t need constant charging all the time. Portability is a bit of a problem because they don’t fold in, only the ear muffs rotate to lay flat so if you don’t like having headphones around your neck all the time then good luck. Other than that for the price of 60$ it is worth the buy for people who just need a cheap good quality headphone for everyday use.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Great sounding headphones on a budget
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got a pair of Sony WH-CH520 wireless headphones. For the price, I was pretty impressed. In the box you will find the headphones, a short 8-inch USB-A to USB-C connector cable, a very short set of instructions, and the warranty information. The first thing I did was pair them with my Samsung cell phone. It was a simple process. In my case, I already have the Sony headphone software on my phone for my earbuds so I didn’t have to load it, but that would be your next step. In the app, you can configure the headphones to sound the way you want them to. The software provides an equalizer as well as the ability to analyze your ear shape for the best possible sound. They support 360 Reality Audio, if that is something that you utilize. With the software, you can connect 2 pairs of Sony audio devices at the same time and they provide help via voice guided prompts. They also monitor your usage and where you use them. While they lack Active Noise Cancelling (ANC), they still sound very good. The ear cups fit snuggly over your ears and keep much of the external noise out. They have good bass sounds as well as good treble and mid-tones. While they don’t compare to the sounds of my Sony ANC Earbuds, I think they make great everyday headphones. The microphone works well and sound nice and clear on the other end. One of the best features of the headphones is their battery life. Fully charged, they are supposed to provide 53 hours of use. A 10-minute charge provides as long as 1.5 hours of use. Use them with your laptop, Android Smartphone or Apple iPhone and they will outlast the battery in your device. I highly recommend these headphones for those on a budget.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SciFiFan,
Amazing! We are so happy to know your satisfaction with the exceptional sound quality, long-lasting battery life, outstanding features, reasonable price, and superb performance of the WH-CH520 Wireless Headphones.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for sharing your awesome experience and for choosing Sony!
- Romeo
Rated 2 out of 5 stars
Peeling headache
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Peeling all over. Covering is coming off of the headphones.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
connection issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sony but this one stopped working after a little over a month, and I can't even return it.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friend- Pros mentioned:Comfort, Connectivity, Sound quality
Rated 5 out of 5 stars
Good Quality for the price...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kid won't take these things off. They are comfortable, reasonably sturdy, have great sound and connectivity. Sleek design, low-key profile on head and good quality for the price.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this fantastic review, AngeloN!
We are absolutely thrilled to hear that your kid won't take their WH-CH520 headphones off! It’s incredibly rewarding to know that we’ve succeeded in delivering a product that combines comfort, great sound, and a sturdy, sleek design that works well for daily use. We designed the WH-CH520 to offer excellent quality and features at a great value, and your feedback is a wonderful validation of that effort.
Thanks again for choosing Sony for your family's audio needs!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality, Weight
Rated 4 out of 5 stars
Good for Quiet Environments
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a number of Headphones in my collection, but many of them are large and/or bulky because of added features like noise cancelling etc. I was looking for light pair of Bluetooth headphones to walk around the home and property, simply for listening to music or making phone calls. In the warm humid summer weather we have here in Florida, full over-the-ear cups and wide cushioned head bands can get very hot and thus sweaty. After reading the specifications the Sony WH-CH520 wireless headphone seemed worthy of a try. FEATURES: - Built-in Microphone - Siri/Google Assistant compatible - “360 Reality Audio” compatible for fully immerse sound (when using compatible music services) - EQ Customizable using the Sony | Headphones Connect App - Boost the quality of compressed music files with high quality sound through DSEE - Connects to your PC, TV, phone, etc. easily with “Swift Pair” - Designed to be comfortable and lightweight for all-day use - Up to 50-hour battery life and quick charging PROS: • Very lightweight • Good sound and easy setup • A very good value • The Bluetooth maintains a steady good range connection • The person you are calling can hear you clearly CONS: • Small on-the-ear padded cups let in a lot of ambient sound meaning you can’t use them in a noisy environment • On-the-ear cups can be uncomfortable after long use by some people CONCLUSION: A great choice as an extra pair of earphones, if your high-end earphones are lost, fail, or are unnecessarily cumbersome for the location.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daddio,
Thank you for taking the time to write such an in-depth review of your experience with the WH-CH520 Wireless Headphones. We are extremely pleased to hear your satisfaction with its very lightweight design, exceptional sound & call quality, ease of setup, reasonable price, and stable Bluetooth connectivity. We greatly appreciate your input with the design of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality, Weight
Rated 5 out of 5 stars
Best Headphones for the Business Traveler.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for the business traveler. They do not take up a lot of space, but they are much better than earbuds when you have a long flight. Even though they are not noise cancelling, you can still zone out and fall asleep on a plane. The size and weight of these headphones do not take up much space if you are trying to travel light. Also, if anything were to happen to these headphones during travel, you wouldn't be too mad because of the price. Battery life is very good. Very light and comfortable. The sound quality and the bass was very good for headphones at this price point. If you want better audio quality then you will have to pay more. Making and receiving calls went smooth with no problems. The app is needed for the 360 reality audio feature. The setup for the 360 audio is a pain because it requires you to take a picture of your ears. The 360 feature wasn't very impressive when using with my Amazon music premium subscription. I was more happy using the app for the graphic equalizer to tweak the sound just the way I want it. These headphones have officially replaced my earbuds for business travel.
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigRoy, That's great! We're glad to hear that you are happy with this WH-CH520 Wireless Headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With up to 50 hours of battery life, you can listen to your favorite music without worrying about running out of charge. And, if your headphones battery is running low, a three-minute quick-charge can give you 1.5 hours of listening time. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for giving the product a perfect rating! Jay
Rated 1 out of 5 stars
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor not load not what i though the sound would be
This review is from Sony - WH-CH520 Wireless Headphone with Microphone - Black
No, I would not recommend this to a friend












