Customer Ratings & Reviews

Was on markdown still over price for quality of head phones.

Not big enough to cover whole ear. Smashes it instead.

Lasted 20 days, will not charge or turn on. No way would I recommend purchasing these.

It's ok. Overpriced for what you get. Feels kinda cheap.

SOOO DISAPPOINTED SOUND IS AWHFUL I WISH I DIDN'T PURCHASE THESE WAS A TOTAL WASTE OF MONEY WARNING DO NOT BUY!!!

Bought them on sale thought it was a good deal. They worked okay for a month and then one side stopped working. Money in the garbage.

Had those for just over 2 month and the volume -minus button sticks not allowing them to power up. Can’t return. Sony blows! Used to be a reputable company.

When you hear high quality audio ,will be hearing noise.

My husband has used these very little in the 3 months he has had them. Now they won’t work at all. Junk.

Obsessed! I needed new headphones that are good but don’t break the bank. These are my first Sony’s and won’t be my last. They’re cute, comfortable, neutral and the sound quality is actually so good! I use these for work as a recruiter so I’m always interviewing people and they hear me perfectly fine. My one minor is if you’re bumping over 70% people around you can hear but I’m never playing music that loud, so for me it’s not a deal breaker. Love that it comes with an app to mess with sound settings! Get them!

Did not work. Junk. Volume buttons hard to see. Spend more for a better Sonyproduct.

Very poor don’t work for me Never got it to do anything Believe you should take it back

They are horrible. I would never ever buy them again. Sorry

Found these meet my expectations. Comfort and quality and a very reasonable price. Battery life excellent for many hours of usage!

Lots of connectivity issues...These never seem to instantly connect!!!

Sony's WH-CH520 wireless headphone offers good sound and performance at an attractive price point. I consider these to be an entry-level product for Sony. The overall construction feels adequate but not very robust. The headband, foam ear cups and controls feel like compromises to help get the overall cost down. Also, these headphones do NOT offer automatic noise cancellation (ANC) and are not water resistant so I consider their usage to be geared more toward quiet listening than as a gym companion. It is essential that you download and install Sony's Headphone app to setup and use the headphones. This is an umbrella app that is used with all of Sony's earbuds and headphones. It does require registration and some personal info at installation. Once installed the blue tooth pairing was painless. There is a "Voice Guide" that notifies you when the link is established and gives you battery charge status. The device's controls are located on the outer rim of the right ear cup and include power on/off and the standard play/pause/track switching you expect when listening to music. They also provide you with controls for handling phone calls. There are a couple of interesting features; you can connect the headphones to two separate devices simultaneously and switch back and forth. They also support Sony's 360 Reality Audio which is an immersive codec but is proprietary and only available on a limited number of sites as of this review. There is also a very interesting optimization procedure for this feature that walks you through taking pictures of both your ears and submitting them for analysis! There is also a very basic equalizer that includes a number of presets and also allows you to customize and save your own choice. The sound quality on these headphones is good, not great. They are totally listenable but you will notice the intrusion from outside noise and the bass is a little weak. Overall, if you are a fan of Sony products and would like a budget set of headphones this product deserves your consideration.

Waste product, it won’t connect to any devices, waste of money

The Sony WH-CH520 is an excellent basic set of Bluetooth headphones with a number of convenient features. The headphones come in a nice-looking box whose only meaningful contents are the headphones themselves and a USB type A-to-C cable that can be used for charging. The charging port and all controls are on the right earpiece. There is no usage documentation in the box, but there is a QR code that takes you to a web site where there is a quick-start guide and a more detailed user guide. The first thing I was glad to discover is that these adjust to fit my large head; I have had to return more than one set of headphones in the past that simply would not fit me. There is a downloadable app available to help pair the headphones to a phone or tablet, but it is not really necessary since pairing can easily be done from the device’s settings in the usual way. The app is useful if you want to adjust the balance or tuning, and to update the firmware if necessary. One welcome feature is that the headphones retain pairing information for up to 8 devices, which should be enough for most users. I paired them to my Android smartphone, Samsung tablet, and Windows 11 Surface tablet. It also supports two simultaneous connections, meaning that you could, for example, be watching a movie on your tablet and then answer a call that comes into your smartphone. The controls on the right earpiece consist of three multi-purpose buttons. When listening, these control volume, play/pause, and fwd/back track skip. When a call comes in, a button is used to answer and later hang up the call. Another useful function lets a double-tap on the center button bring up your voice assistant on your phone. I was able to use this to activate the Google Assistant and give it commands such as to launch my favorite music app. It also works with Siri but I was not able to test that. Listening to music brought home how much better headphones are in general than the wireless earbuds that I’ve been using the last few years, especially at the bass end of the range. I listened mostly to jazz and classical pieces; although I don’t have anything for a direct comparison, the audio performance is more than acceptable, and can be adjusted via app. I only have a couple of negatives on this product. It would be nice if there were a connector for a direct wired connection, which would be useful, for example, when flying. Also, the earpieces are of a size that they go right onto your ears instead of around them, making them uncomfortable – at least for me -- if worn too long. Overall, however, I would say that these are as good as any wireless headphones that can be found at this price point.

Didn't work at all. Wouldn't charge, Had to return.

First off, I generally prefer the sound of open backed headphones, but these closed backed ones sound very pleasant and sound a lot better than most of the competition in their price range. Upon first opening the box, you'll notice that Sony is continuing their pledge towards minimal waste. Pretty much everything in the box besides the headphones and charging cable are made of paper product and can be recycled. The charging cable is also nice and short, so you don't have extra waste and it also fits nicely in a gym bag pocket. The headphones themselves feel nice and sturdy while also being light weight. I've had plenty of wired headphones that weigh more than these. The buttons for the controls are firm and the 90 degree swivel of the headphones make them easy to pack. They also do about a 10-15 degree reverse swivel so they still fit comfortable on your head for almost any size. The headband has a wide degree of size ranges, fitting my monster sized skull, while still fitting properly on my fiance's smaller head. The cups themselves are a bit small for my taste, but it didn't feel like they were hurting my ears, they just couldn't get around the entire ear to seal on my skull itself. The only downside I found to these is that there is no rubber nub between the headphones and the u-shaped attachment point. That does mean if you're moving around a lot, you may here some plastic on plastic collisions. It's a small change that would have made a world of difference for active users. All in all, these are a decent set of headphones that won't break your bank and sound good while doing so.