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Customer Ratings & Reviews

$48.00
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Comp. Value: $68.00

Customer reviews

Rating 4.6 out of 5 stars with 2285 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the WH-CH520 Wireless Headphone's sound quality, unbeatable battery life, and comfortable, lightweight design. Many appreciate the seamless wireless connectivity, excellent price, and easily adjustable fit. While the bass is also a positive for some, a few customers have noted concerns regarding volume clarity and compatibility with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,285 reviews
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Affordable with AMAZING Sony Sound

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simplistic design, wonderful SONY sound. I noticed right away this was a bare bones packaging. No extra frills, or filler, no plastic etc…. The packaging is just enough cardboard to protect the headphones, and you get the headphones and charging cable. I really like how they lay flat, which makes for easy storage or traveling in my opinion. The ear pieces are not overly large so these are not exactly OVER the ear headphones. They fit on the ears but they don’t really fully cover the entire ear when you are wearing them/ Not an issue but just making sure buyers are aware the ear pieces are not going to fully fit around your ears. Which means outside noise can get in while listening. The right side has 3 buttons and the charging port. Charing is done with USB-C, which I fully appreciate. The right ear also has the mic for speaking or taking calls. These are good entry level headphones in my opinion. You get great SONY sound, at an affordable price. I am happy to let my kids play with them and use them with their tablets. SONY really did a good job of making these affordable but still providing high end sound from a low budget headphone. These also support 360 reality audio. To use this feature you have to download the mobile phone app and go through the setup on the app. You will be prompted to follow some prompts and take measurements of your ears. Which then allows the app to adjust the sound accordingly to your fit. I will try this feature out later. So with headphones users usually are concerned with how they fit, how they sound, and how long they last. I have already discussed the fit and sound so now let's talk about battery life. Manufacturer rating is 50 hours of continuous play and 200 hours of standby time. I am convinced these last a long time. These are bluetooth and easy to connect to any bluetooth audio source. You can get about 30 feet away and still stay connected. My only issue would be the size of the ear pieces as they do not fully cover my ears but the sound and battery life is fantastic. You will not be disappointed with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pMurphy,

      Thank you very much for sharing your in-depth experience with the WH-CH520 Wireless Headphones. We extremely pleased to know your satisfaction with the exceptional sound quality, simple & stylish design, reasonable price, stable Bluetooth connectivity, and long-lasting battery life of these headphones. We appreciate your feedback with the size of its earcups. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    AMAZING

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used these many times since I bought them a couple months ago and the sound quality is great. They're lightweight, don't budge while I'm running or working out, and the battery lasts insanely long. I charged them for an hour when I first got them and 2 months later, they are STILL at 50%. It is actually insane to me. Best bang for your buck ever, totally recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user782230,

      Fantastic! We are truly delighted to know your satisfaction with the incredible sound quality, very lightweight design, long-lasting battery life, and superb performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for recommending our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Rated 1 out of 5 stars

    Stop charging after 3 weeks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop charging after 3 weeks. Not sure why it has done so but it is really

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarrayH,

      We regret to hear that your headphones stopped charging after 3 weeks. This is definitely not the customer experience we want you to have. Please test and charge the headphones by connecting to a booted computer and using a USB AC adaptor. When using a a USB AC adaptor, make sure that the USB AC adaptor is firmly connected to the AC outlet and that you are using the supplied USB Type-C cable. To further isolate this issue, you can follow the troubleshooting steps from this link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776816.html.

      If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Vincent Sony_US

  • Pros mentioned:
    Battery life, Comfort, Weight
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Highish floor, low celling.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a bit of an optimist when it comes to many things. I always try to highlight the positives and not focus on the negatives. And this wireless headphone set by Sony made me wonder. I can't sit here and tell you there's anything poor about these headphones, but other than the battery life, I just can't really find anything it does particularly well or that stands out. It's simply average. A few good things that can be said is that the headphones are very light and there's no wear fatigue in the head or ear area. It even felt comfortable while wearing my glasses. But while they fit nicely with really no movement, I always ended up wishing the shape of the earpad were an oval-shaped instead of circular. My earlobes would end up dangling out which lead to some slight sound leakage. While the sound wasn't flat, I can't say it was robust or rich in any genre I tried. The connection was fast and tied to any device automatically provided I was signed into my email, which was nice. The best thing I found was the battery. The battery life lasts a nice while. It was long enough to last through my long evening podcasts. I even fell asleep with them running with plenty of battery left for the next day. Despite the average sound, I can see choosing these headphones if you travel and/ or will have spans of time before charges and need a set with long life without being a physical strain on your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mateo,

      Thank you for sharing your experience with the WH-CH520 Wireless Headphones. We are glad to know that you like the very comfortable fit design, stable & fast Bluetooth connectivity, and long-lasting battery life of these headphones. We truly appreciate your input with the design of the earcups. As for the sound quality, this usually differs from the source's signal and content that is playing. The following help guide links may help improve your overall listening experience:
      https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html
      https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777246.html

      Additionally, to ensure you are getting the most out of your headphones, please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools like an equalizer to fine-tune your WH-CH520 and maximize its volume to your liking.
      ref: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html?search=equalizer

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you so much for your purchase and for choosing Sony!

      Romeo Sony_US

  • Rated 1 out of 5 stars

    Hate this

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The car compartment came apart. I’m returning it because I used it once

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brigette2,
      Thank you for your time writing this review. We're sorry to hear some issues that you are experiencing with your WHCH520 headphones. This is definitely not the buying experience we want you to have with our product. Please contact your retailer/BestBuy if you suspect any damage or defects with your unit for exchange.

      We'd also like to make sure you are taken care of. May we contact you and more information? If so, please email the below information to socialsupport@am.sony.com:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Exactly what I was looking for

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great quality for the price. The sound is smooth and pristine. The fit is comfortable. They are smaller in width...so may not work for everyone. Also, the battery life?! Unreal. I feel as if I have used them for weeks now and they are still at a high charge. All together, clean, bang for the buck, wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user661387,

      You certainly made a great choice! We are extremely pleased to know your satisfaction with the exceptional sound quality, very comfortable fit design, long-lasting battery life, and superb performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Pretty good; mic could be better

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part, this is an excellent headset. It's comfortable, produces excellent volume range, and is easy to operate and connect. This is as close to plug-and-play as you can get. Extremely easy setup and excellent, strong Bluetooth connectivity. I connected to both my phone (Android) and computer, and the pairing process was effortless. I've had much more trouble with fiddly wireless earbuds than this headset. Strongly recommended for someone who wants an over-the-ear set that just *works.* Volume was robust and reproduced a lot in the audio range. These aren't studio headphones, so there is going to be a degree of compression and high+ and low- end loss, but audio quality is on the whole fantastic. The only minor gripe is the quality of the built-in mic. Obviously, since the mic isn't on an arm near your mouth, it's not going to pick up your voice as clearly as a headset with a dedicated mic arm. It seems, however, that Sony tried to compensate by boosting the pickup range of the audio. This headset mic will pick up stuff around you and broadcast it to everyone, and your voice won't sound as clear as it would on a headset oriented more towards voice chat use. Still, it works well given these limitations, and it's not as though anyone listening on a call won't be able to hear you. Strongly recommended as a wireless, over the ear headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vespasian, thanks for choosing and purchasing our product. We're glad you like the ease of use and comfort of our product. We understand your feedback regarding the mic of your SONY unit. Please follow this link to isolate the issue:

      https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html?search=hear

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice headphone

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WH-CH520,comes in well packaged cardboard box, No Styrofoam is a plus for me! In the box are the headphones, an aprox 6" long USB-C charging cable, user sheet and a paper/cloth hybrid cover wrapping the phones. Altgough they are not noise canceling, when music was playing I wasn't distracted by Spiderman on TV, which was turned up pretty loud. I chose jazz, Fourplay - 101 Eastbound, because of the deep bass and high notes. The music was very crisp and I'm not really sure if the sound was ATMOS or just surround but either way it was immersive and yep I am impressed. The sound quality when on a call was as good as the phone being to my ear. I never mentioned that I had on headphones to the caller and they never said anything about not hearing me clearly. The right side of the phones are where all controls are located. For music play/ff/back and for calls answering and disconnecting as well as the volume. I like them and can see myself using them on planes and in the airport or just relaxing while reading. They're very lightweight and comfortable to have on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marvlus,

      Fantastic! Thank you very much for the perfect star review! We are so happy to know that you are well-pleased with the stylish eco-friendly packaging, exceptional sound quality, and superb performance of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you for sharing your great experience with the WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Headphones

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these wireless headphones. I am not a fan of earbuds since they either fall out or hurt my ears. These Sony Wireless headphones are extremely comfortable and light weight. They hooked up to Bluetooth on my IPhone and the sound quality is very good. The headband is adjustable and the ear covers fit nicely on my ears but if you have huge ears, then these might not be for you. There was not an instruction manual so I needed to scan the the code to review the instructions. This annoys me since they included other pieces of paper & they could do a quick start with photos. The earphones charge with this extremely short USB-C cable and it would be much easier to charge if the cable was a longer length. They don’t totally cancel noise but only loud noise would tend to interfere. I am flying soon so I will see how good they are on a place. From a cost standpoint, these are very reasonable and are of good quality. Once charged, they are supposed to last for 50 hours so that is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LilySue, We're very grateful for this positive feedback! You can enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
      Designed for all-day comfort. Not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. Thanks for choosing WH-CH520 Wireless Headphones. Jay Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well built, hard scratch resistant surface. Good overall sound for the price range.one issue is that hard sometimes to turn on, I have to hold down the Bluetooth button long time to begin the search process but once on it connects easily. The best thing about these earphones is the battery life. I have used it for 12 hours straight and they still have a charge, and they charge upper fast as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great for $40!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great over-the-ear headphones on a budget. They're pretty good at canceling noise but not so much so that I'm oblivious to my surroundings (I wear them a lot at work). If you're looking for true noise cancelation, though, these probably aren't it. That said, the sound quality is great and they have a pretty good range before they start breaking up. I use them for several hours every day and charge them about once a week, but that isn't even necessary since they've never dropped below 50% charge since I've had them. Phone calls with these are easy and clear. The cons for me are that the headband sometimes slides forward on my head especially if I have my hair in a high bun and they can fall off pretty easily. This sounds weird but I wish I would've measured my ears before ordering because they are slightly small on my ears, so big-eared folks beware.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user414442,

      Thanks for commenting! We are thrilled to hear that you are satisfied with the amazing sound quality, long-lasting battery life, superb call quality, and reasonable price of the WH-CH520. We truly appreciate your input with the design of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good sound for the price. it's not too bulky and fits well in most of my bags. a little tight but that means it doesn't slip off my head when i move too much. i havent charged them since they came out of the box the battery is really good too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very good sound and value

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to a prior generation Sony headphones that I have which are similar, this WH-CH520 model is a slight upgrade. To me, the headset is very nice and light, ear pads are comfortable enough (though a bit more squeeze on my head than I'd like) and the sound is good for this class of headset. Sound quality is good. Not super deep bass and not noise cancelling of course, but for a nice extra set of headphones, they work very well. Super easy to setup and connect to my phone, laptop, and desktop computer. Microphone is so-so in my opinion. Made various test calls and recordings. Little bit choppy compared to home other higher-end earbuds and headsets. No storage case included, just a charge cable along with the headset in the box. At this price-point for a wireless headset though, it is still a decent value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi stuman1974,

      Thanks for commenting. We are thrilled to know your satisfaction with the very lightweight & comfortable design, great sound quality, and ease of setup of the WH-CH520. We truly appreciate your feedback with the carrying/storage case and microphone quality. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sonty headphones review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall! From the sound to the battery life to the comfort of the headphones themselves. No complaints can be made whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headset!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this headset due to the great reviews and it does NOT disappoint. Has amazing sound quality, comfortable, and has a long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Wh-CH520 Wireless Headphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are most comfortable, have excellent sound and have a long period of use before needing to be recharged.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very impressive, Great deal! Must buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones!! I was skeptical buying them, then I looked at the reviews and saw that a lot of people liked them. I opened them in the parking lot and tried them and were shocked! They are very clear, the bass is good ( not as deep as Dr.Dre's brand) but for the cost, very good! Almost unsafe, because the noise cancelling makes all the outside noise non- existent, might get hit by a car if your not paying attention.. they're that good!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good headphone for everyday purposes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fast charging long play headphones. Comfortable enough for extended wear. Sound quality and volume OK. Only downer is controls are tiny and not clearly defined to the touch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GpaH, We are happy to know that you like the sound quality, volume, and battery of your Sony wireless headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Sorry to hear about your concern. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Solid choice @ this price point.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound & comfort at this price-point. Paired easily w/ laptop. Excellent battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user248926,

      We appreciate the 5-star rating and we're happy to hear that you like the sound quality, comfortable design and price point of the headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony deals

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get any better for the price,they sound great and works excellent on my phone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Celly,

      Thank you for choosing Sony!

      We're excited to hear that the WH-CH520 headphones deliver great sound quality and work seamlessly with your phone, all while offering excellent value. Your positive feedback inspires us to keep providing products that enhance everyday experiences.

      Best regards,
      -Fred sony-global