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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2301 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,301 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price! The sound quality and battery life are very good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality stylish and comfortable. Be advised you can only connect to two devices at a time. You can always erase an device to add another but who wants to do that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, 504jillie!

      We are pleased to hear that you enjoy the good sound quality, stylish look, and comfortable design of your WH-CH520 headphones.

      We also appreciate you advising other customers about the limitation of connecting to only two devices at a time. We understand that needing to manually erase a device to add a third is not ideal for seamless switching between many sources, and we value this input for future product development.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Music to keep us going

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony quality headphone great sound and value nice and comfy for workouts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We are delighted to hear your positive feedback on the WH-CH520, PCbuy! It's fantastic to know that you're enjoying the great sound quality and finding them to be a good value.

      We designed the WH-CH520 to provide a high-quality audio experience at an accessible price point, and it’s truly rewarding to learn that this is resonating with our customers. The comfort and lightweight design were also key considerations, as we wanted to create a headphone that could be worn for extended periods, even during activities like workouts.

      Thank you for being a Sony customer and for sharing your experience. We are pleased that the WH-CH520 are a great fit for your active lifestyle!

      Best regards,

      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very light to wear while running. I like how I can adjust the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlinaL!
      Thanks so much for sharing your feedback with us. We are thrilled to hear that your new WH-CH520 headphones are working out so well for your runs! It’s awesome to know that the lightweight design makes a difference during your workouts.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and durable. Feels confortable and great quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaS,

      Thanks for the wonderful review! We're delighted to hear you find the WH-CH520 headphones easy to use, durable, and comfortable. We take pride in the quality of our products, and your feedback means a lot to us.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    Just what I needed............

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to find a replace to my old AirPods. I wanted to try something over the ears. After researching the product specs, I decided to check out these headphones. Not only was it affordable but have a great battery life (50hrs!). It was easy to setup and use. I have not been disappointed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAMES!
      It is truly wonderful to know that you're so happy with the WH-CH520 headphones. We really appreciate you giving our product a try, especially as a replacement for your previous earbuds.

      We designed the WH-CH520 to be a great everyday headphone, so it's awesome that you find it easy to set up and use. The long-lasting battery is a favorite feature, and the headphones also have a built-in microphone for clear calls and a comfortable lightweight design, which makes them perfect for all-day listening.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pleasantly surprised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! I bought them for the gym but the phone quality is amazing as well. When my phone switched from my car's Bluetooth to the headphones, my husband said he couldn't even notice the difference! Glad I didn't buy expensive ones. The color (cappuccino/beige) is pretty cool too. Five Stars.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Budget headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and comfortable for hours. The battery life is also great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    a great buy

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound great fit. holds charge forva decent time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Easy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and clarity also very comfortable on your head and ears. Easy to set up and extraordinary battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cheaper headphones, great sound and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      hank you for the excellent review, RaspyLemon!

      We are so happy to hear that you find the WH-CH520 to be great, affordable headphones. We designed them to deliver excellent sound quality and be comfortable for long listening sessions, and it's truly rewarding to know we've succeeded.

      We appreciate you choosing Sony and hope you continue to enjoy your listening experience!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great purchase for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are super durable, have great sound quality, easy to set up and light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielleG,
      Awesome! We are truly happy that you are pleased with the sound quality, easy to setup plus the durable and light weight design of our Sony - WH-CH520 Wireless Headphone with Microphone. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you so much for your honest feedback and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Daughter happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is extremely happy. They are so comfortable that she fell asleep with them on Christmas Day. Great product, thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Andre,

      Thank you for choosing Sony!

      We’re excited to hear that your daughter finds the WH-CH520 headphones so comfortable, especially enough to fall asleep wearing them on Christmas Day. It’s heartwarming to know our product contributed to such a cozy and joyful moment. Your kind words encourage us to continue creating headphones that combine comfort and quality.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is awesome easy to connect and transfer between devices

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great wireless headphones for a good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset as my new Google pixel phone doesn't have a headphone jack and wanted something for when I mow the lawn (I have 2 acres to mow on my riding lawnmower). They paired easily, it comes with an app (which is not necessary) and the sound quality is great and they are comfortable also. I didn't realize they even come with a microphone and took a call (on my mower) and they could hear me clearly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VtRobo,

      You made the right choice! We're glad that you are enjoying the sound quality, connectivity, comfort, and mic function of the headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Would 100% recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery Last forever, super comfortable and adaptable to different head sizes. 10/10 sound!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GischemaejaL, we're glad you like the battery life and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Semper Fidelis

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits just right. Not to bulky just the way I like. Charges pretty fast and last for awhile.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love love

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget friendly headphones with awesome sound. I like them better than my AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, IleanaM!

      We’re so happy to hear you’re loving the sound quality of your WH-CH520 headphones! Knowing they’ve earned a top spot over your AirPods is a huge win for us. With that massive 50-hour battery life, we hope they keep your music going for a long time to come.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son to use before and after hockey games. Good sound and holds up well. First set broke after taking a beating in the locker room but this was after a full year of abuse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it for a birthday gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it. Battery-life is amazing. She has it since October and has no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JudyS,

      It is truly wonderful to know that your daughter is having such a fantastic experience with her WH-CH520! We are thrilled to hear that the headphones have been a reliable companion for her since October, and it is especially great to highlight that industry-leading battery life that keeps the music going without constant interruptions. We design our products to offer long-term quality and ease of use, so knowing she has had no issues and continues to enjoy them is the best feedback we could receive.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick sony-global