Customer Ratings & Reviews

Hi Sportsdoc,

Fantastic! You've made a great choice! We are so happy to know your satisfaction with the amazing sound quality, very comfortable fit design, and reasonable price of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi JuliaL, thank you for your positive feedback on the WH-CH520 headphones! We're delighted to hear that you find them comfortable and enjoy the sound quality.

Thank you for sharing your concerns about size and bass. While we cannot alter the physical dimensions of our products, we truly value your feedback and will consider it for future designs. In the meantime, you can personalize and enhance your audio experience using the Sony | Headphones Connect app. This app enables you to customize your sound profile, including bass levels, switch between different sound quality modes, prioritize sound quality or connection stability, and adjust EQ settings to suit your preferences.

If you have any further questions or need assistance with these settings, please feel free to reach out.
Thanks for choosing Sony!
Gus

Hi MelanieH!
We are very glad to hear that you’re liking your WH-CH520 while you're up and moving around! We appreciate you letting us know about the fit when you're lying down; that kind of detail really helps us out.

Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany

Hi CoreyT!
Thank you for your feedback on the Sony WH-CH520 headphones. We are pleased to learn that you find them reliable and reasonably priced.

Regarding compatibility with the PlayStation 5, the PS5 does not support Bluetooth audio connections due to potential latency and bandwidth issues. Therefore, the WH-CH520 cannot be directly connected to the PS5.

For an optimal gaming experience with the PS5, we recommend our INZONE series headsets, such as the INZONE H9, INZONE H7 or INZONE H3. These headsets are specifically designed for gaming and offer seamless compatibility with the PS5.

Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany

Hi Larry, Great! We're very happy to hear you like the excellent sound quality and comfortable fit of your Sony WHCH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony! -Sam

Hi, GreggN,

Thanks for the great review and the 5-stars rating! We are delighted to hear that you have loved your Sony Headphones so far! Designed with comfort in mind, the WH-CH520 headphones are lightweight and feature soft earpads, additional head cushion and silent joints so you can enjoy your favorite music and podcasts all day long.

Thank you for choosing Sony, have a great day!
-DiegoV

Hi TonyT!
It brings us great satisfaction to hear that you’re finding the WH-CH520 to be such a high quality option at a solid price point. We really appreciate you sharing your experience.

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi YonasA, we're glad you like the sound quality, battery life and design of our product. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! ~Earl

Hello TaylorE, We are glad that you now have an awesome pair of headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for choosing Sony! Vincent

Hi, Micstev,

Thanks for the review! We appreciate the comments and we are delighted to hear how much you have been enjoying your Sony Headphones! Do not forget to download the Sony Sound Connect app to enhance the experience!

Thanks for choosing Sony, have a great day!
DiegoV

Hi Beats,

Amazing! You've made a great choice! We are thrilled to know that you are satisfied with the exceptional sound & quality, very comfortable fit design, and reasonable price of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi JSFe, we're glad you like our product. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for choosing Sony! ~Earl

Hi Jennibop,

We regret to hear that you are not completely satisfied with the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. You can also adjust the headband depending on your head shape. You may find these links helpful:

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00015243

Sound quality and volume may vary depending on the source content. You do have the option to adjust the equalizer and CLEAR BASS settings of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph