Customer Ratings & Reviews

Hi Batmanduh!
It is a truly pleasure to hear that the WH-CH520 is such a great choice for a backup or starter pair!

We designed these to be very practical, featuring a super long, 50-hour battery life so you don't have to worry about charging them all the time.

Thank you for choosing Sony!
Best regards,
Estefany

Hi GraceP, thanks for your review and for letting us know about this issue. We totally get how frustrating it is when a new product won't pair up.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.

-Give both your WH-CH520 headphones and your new phone a quick reboot.

-Make sure the headphones are actually in pairing mode. For detailed instructions, please check these links: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777041.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776846.html

-Go into your new phone's Bluetooth settings and check if any old device names are causing confusion. Also, if possible check your old phone to make sure the WH-CH520 is "forgotten" or "unpaired" from it; the headphones might still be trying to connect to the old device.

If you've tried those steps and you're still stuck, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany

Hi SaeedaB,
Thanks for your feedback! It's great to hear that you are able to connect the WH-CH520 without any problems with your devices.

Designed with comfort in mind, the WH-CH520 headphones are lightweight and feature soft earpads, additional head cushion and silent joints so you can enjoy your favorite music and podcasts all day long.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi fxsales,

Thanks for commenting. We are thrilled to know your satisfaction with the very comfortable fit design, long-lasting battery life, and reasonable price of the WH-CH520. We greatly appreciate your input with the Sony | Headphones Connect app. With the Sony | Headphones Connect app you can fine-tune your headphones and maximize its volume to your liking. And from there you will find all sorts of tools like an equalizer for your WH-CH520.
ref: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html?search=equalizer

With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

If there's something we can do to help or you may need more information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hello Ravi, Thanks for sharing your experience. We are glad that you are very comfortable with your new Sony headphones and that you like their sound quality. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for choosing Sony! Vincent

Hi Emma, Thank you for your awesome review! We are glad to hear that you are enjoying the sound quality of your new WHCH520! With the WHCH520 you can stay powered up for days! With up to 50 hours of battery life, you can listen to your favorite music without worrying about running out of charge. And, if your headphones battery is running low, a 3-minute quick-charge can give you 1.5 hours of listening time. -Carl

Hi TheEmperor,

That's fantastic! We are so happy to know your satisfaction with the very comfortable fit design, exceptional call quality, and superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi GersonC,

Thank you for the five-star review! We're thrilled to hear you love your WH-CH520 headphones and that they're a great companion for your flights and daily use. It's awesome to know they're working so well for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hi AizenGhoul,

You've made a great choice! We are truly delighted to hear your satisfaction with the outstanding quality and affordable price of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for the perfect star review and for commending Sony!

- Romeo