Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 10187853
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
They’re okay for making calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for use in my office to make calls. They’re not the most comfortable after 30 minutes of use but they get the job done at a cheap price. The mic is clear and sound quality for calls is very good. I’m not sure I’d buy them again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rodger,
While we are thrilled to know your satisfaction with the reasonable price and exceptional performance of the WH-CH520 for calls, we are really sorry if the fit of these headphones isn't great for you. This is certainly not the experience we were hoping you would have. The WH-CH520 was designed for all day comfort with an adjustable headband and soft earpads. To ensure that you are wearing the headphones correctly, please follow our suggested troubleshooting steps on these links:
How to wear the headband headphones correctly so it is comfortable - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
Wearing the headset - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=fit
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
If there's something we can do to help or you may need more information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Everyday value headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Nothing too special, but a pretty solid value.
I would recommend this to a friendProvides peace for others
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my parents as they both complained about the other watching shows the other did not watch too loud. Now they each watch in peace
I would recommend this to a friendValue for money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money, good for younger kids, before you buy them expensive one.
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. However my ears get tired of the pressure, so i cannot wear the headphones more than an hour.
I would recommend this to a friendA present for my niece
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them as a birthday present for my niece. I hope she likes them. I did my review and decided this was a good choice.
I would recommend this to a friendConfused
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not been able to sync with my new Sony TV for some reason. I will have to download the instructions since I cannot use the Huble Telescope to read the instructions that came with the headphones. Which by the way were written by a lawyer. The packaging was fantastic, but that is a one-shot deal. For the money so far, I'm okay with the product, but yet to hear the quality.
I would recommend this to a friendSony WH-CH520
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Easy set-up! Nicely priced. Would recommend.
I would recommend this to a friendnice quality for the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical but I'm glad bought them! Very good value for your money
I would recommend this to a friend- Pros mentioned:Battery life
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is doing the right job. The only catch is with the ear cushion being small size. Wearing for long sometimes hurt the ears. Battery life is very good. Otherwise no concerns on the output or hearing issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amit, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Put on the headset with each earpad fitting snugly over each part of your ear. Please check this link for more details:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! ~Earl
Good option for the price but not good in general
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for my ears, the pressure hurt and gave me small headaches. Outside of that it’s good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Hannah!
We are sorry to hear that the fit of your WH-CH520 headphones is causing you discomfort and pressure headaches. We understand how frustrating it is when a product, otherwise performing well, is simply too small or causes physical pain. That's definitely not the comfortable listening experience we aim to provide.
We appreciate you mentioning that the headphones are "good" outside of the sizing issue.
Your comfort is important to us, and feedback on fit is incredibly valuable as we refine our design and sizing across our product lineup.
Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
Big Drop From Past Versions But Still OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am mixed on how to rate this one. Buy if you want the most basic setup meaning that you get a vol up and down and a very confusing middle button. the headphones will jump to car and when you press the button to bring it back to headphones it just has to many issues meaning you cannot just press the mid button like in past. No you have to hold it an unusual time in hope it shifts back to headphones. Hit or miss on that function. Mostly have been miss for me. I hold it turns off and I am not just accepting that it do not function as the higher phones I have used in the past have functioned. the previous versions of years ago was so much better. I told the world about the greatness of these back then...but now...I tell them it is the best of the extremally basic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkO,
Thanks for commenting, and we are sorry if the controls of the WH-CH520 didn't live up to your expectations. We truly appreciate your feedback with this function. If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
Each button has the following function:
• Play (Middle button) - (play/call) / (power) / (Bluetooth)
- Play: Press once while paused.
- Pause: Press once during playback.
• – (Volume –) / (previous)
• +(volume +) / (next)
- Adjust the volume.
- Press and hold until you hear a notification sound to skip to the beginning of the previous track (or the current track during playback)/beginning of the next track. After releasing the button, press it repeatedly within 1 second to hear a notification sound and skip to the beginning of the previous/next track.
Note:
1. If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
2. The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed.
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Should you need more technical assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Cons mentioned:Compatibility
Not all that
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only can use with iPhone. .........................
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound, not noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not noise canceling, you can hear very well with these headphones, however you can also hear all of the surrounding sounds. These headphones did not work well for me while attending my online classes
No, I would not recommend this to a friend Budget friendly headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functional for affordable price. I use to study & they work great but the ear is slightly uncomfortable after long hours
I would recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing…should purchase. Great Christmas gift
I would recommend this to a friendExcellent earphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love uding my earphones. My kids eants me to buy for them but i cant afford another one.
I would recommend this to a friendFine, but could be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but I wish the size of the earpieces were bigger. Plus no audio jack on the side means you're only limited to Bluetooth and USB connections
I would recommend this to a friendvery good help
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best buy is very good amazing product customer help is very good
I would recommend this to a friendWouldn't reccommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion, not worth it. I have $20 JBL headphones I got from Amazon that are way better. These are not the most comfortable to wear and I've had issues with the battery and bluetooth connectivity.
No, I would not recommend this to a friend