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Customer reviews

Rating 4.6 out of 5 stars with 2314 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,313 reviews
  • Rated 5 out of 5 stars

    I love Sony!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is always an awesome buy! Awesome quality! I would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my nephew and he loves them, he is super excited to use them and he is about 11 years old, so getting a tween to like anything these days is hard!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I git these for my sister as a Cheistmas gift and she loves them

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just alright...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are cheaply made and the sound quality on them is just alright. While handling them I felt like I would break them because the headband was so flimsy. If you're just looking for mere sound and not quality I would say these are decent. I gave them to my 12 year old nephew.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathleenO,
      Thanks for reaching out and sharing your honest feedback about the WH-CH520 headphones. We’re sorry to hear that the build quality and sound experience fell short of your expectations.

      We really appreciate you taking the time to share your perspective on the feel of the headband.
      Your feedback is truly valuable. It helps us understand where we can make improvements for future models.

      We appreciate you giving Sony a chance with this product.
      Sincerely,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an amazing product! I’m very happy with this investment the hands free system is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. Very easy to use, great for teenagers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter and she loves them. They work really good compared to a different set that she had. Very easy to set up and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Merry Christmas

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great headphones and best service here at Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great until the cuff was broken. my daughter was using it for 2 weeks until the cuff was broken.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I like this product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this headphone to my sister and she love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased and it was a great experience. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another Sony Hit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-CH520 wireless headphones in black are comfortable, easy to operate, and easy to connect with Bluetooth. There definitely have a left and right ear, with the controls in the right one. It says that they are for iphones, but they also work perfectly well with android, I have a Samsung, and there was no problems with connectivity or sound. In fact, there is a statement within the packing that says that they do work with android. There is nothing fancy in their appearance but like i stated above, the ear cups are very well padded and the bar on top of your head is adjustable, sliding in and out to accomodate for the size of the user's head. In my mind, these over the head speakers, although not noise cancelling would be great for mowing and yard work. The sound is totally immersive Interestingly, I had downloaded for a prior Sony set of headphones, their Sony Headphone app. That app immediately sensed these Sony headphones and appeared, asked for an app update, and then proceeded to register and connect the headphones. By the way, this app allows the user to register 2 devices at the same time and be used simultaneously So, these wireless headphones weighing in at 5.2 oz, can with a full charge be used for 50 hours, have a fast charging, 3 minutes for1.5 hours, do multi point, attaching to phones, tablets, and computers, have a sound equalizer, hands free phone calls, connect to Siri for iphone and Bixby for Samsung, a voice assist function. Bottom line, the sound heard with the speakers on and engaged is immersive and enveloping. The app allows for the user to pick their sound option-regular sound or 360 reality audio that is associated with one of the pay for music subscriptions that you can obtain for"x" amount of tme for free. I think this is a good buy.

    • Brand response from SonyListens
      Posted .

      Hi KansasMeddlingMom,

      Thank you very much for sharing your in-depth experience with the WH-CH520 Wireless Headphones! We are so happy to know your satisfaction with the very comfortable fit & lightweight design, amazing features, and exceptional performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thanks for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 3 out of 5 stars

    Sony WH-CH520 Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On/Off button is very hard to operate. I almost didn't recommend this unit. In addition to above issue, after a few hours they are uncomfortable. What do you expect for the price?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product, great connectivity and audio.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, 2nd time purchase. Can a a little loose compared to other on ear headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product. Aside from listen to music, i can also receive calls. Makes phone experience smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sister loves it , although order was screwed up I got the headphones and my baby sister loves it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound, bad feel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound pretty good, especially for decent price, but they are not comfortable to wear. They hurt my ears after a little bit

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were extremely uncomfortable, I didn't expect much for sound quality at this price but sound was decent enough. Comfort on the other hand... my ears were not happy. Unfortunately, I went to return and didn't realize I was a few days too late because of the 15 day return policy. Some places have it were you can at least get store credit, that would have been nice so that I could have bought something comfortable, but now I just wasted my money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brittany, Thank you for taking the time to provide us with your feedback about your Sony WHCH520. We're sorry to hear that you found them uncomfortable and that you were unable to return them within the 15 day return policy of your retailer.
      We design our headphones to be comfortable for long-term wear, but everyone's ears are different. If you're still having trouble with the headphones, We recommend adjusting the left and right slider to ensure a comfortable and perfect fit.
      At Sony, we are always looking to improve our product quality and features. We have noted your input about your concern and will be sure to forward this feedback to the appropriate department.
      For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
      Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      Sam Sony_US

  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as should only problem is that you can't connect to PS5 both products are Sony it just makes sense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the most secure store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is product is like the best I have ever used and the shipping was stress free

    I would recommend this to a friend