Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 10187853
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good at this price .bass is average
I would recommend this to a friend Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these on sale. Great value for the price I paid. Would recommend to purchase. Bought 2 of these, one for myself and one for my college aged daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thanks for commenting! We are really thrilled to hear your satisfaction with the amazing performance and reasonable price of our WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for purchasing two of these headphones and for choosing Sony!
- Romeo
Great look and clear sounds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product, still sweat when weari g them on long walks or exercises routines.
I would recommend this to a friendIt’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I bought these as a back up to my air pods. I don’t like that the connection is not seamless when I want to use them. Once they are active and on they are mid. Price is low so that’s a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marty,
Thank you for your review of the WH-CH520. We're glad to know that the low price is a positive for you.
We're sorry to hear that the connection isn't seamless when you want to use them. We understand how frustrating it can be when a device doesn't connect as smoothly as you'd like.
If you'd like assistance with the connection issues, please don't hesitate to contact our technical support team. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They'd be happy to help troubleshoot and offer solutions.
Thanks for considering Sony products and sharing your feedback.
Best regards,
Stephanie
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably priced for a quality product. I like that the ear coverings are just the right size for a teen.
I would recommend this to a friendNo noise reduction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sound reduction. Everything else is fine except the most important part. Peoole say they can't hear me because og the background noise.
No, I would not recommend this to a friendWH-CH520
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.problem pairing with my unit; vert poor sound quality; charges last for shorter time than stated!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AHMADE, thanks for reaching out about your WH-CH520 headphones. We're sorry to hear you're having trouble with them, it's definitely not the experience we want you to have.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
-For the pairing issue, try initializing your headphones.
Turn off the headset and remove the USB Type-C cable. Press and hold the (power) button and (volume –) button for about 10 seconds or more. When the initializing is complete, the indicator (blue) flashes 4 times.
For detailed instructions, kindly visit the following link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html
-If the sound quality is still off, double-check that no other devices are interfering and make sure they’re not too far from your phone or computer when in use. Also, make sure any audio enhancements or EQ settings on your device are set properly.
-Battery life can be affected by volume levels, the codec used, or even the age of the headphones. If you’re getting a lot less than the stated time, do a full charge (leave them plugged in for at least 3–4 hours) and see if that helps.
If you've already tried these and the issues persist, we strongly suggest to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and for letting us know about these issues.
Sincerely,
Estefany
- Pros mentioned:Battery life
Pass, not reliable.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for video calls on my computer. It cuts out often and for some reason I’m between calls the sound coming in will sometimes stop. They can hear me but I can’t hear them. The only resolution is to turn it off and back on. Battery life is really good. They are comfortable and light weight. I would rerun them but I past the return period. I thought it was 30 days but it is only 2 weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SandyR, While we're glad you like the excellent battery life, comfortable fit, and lightweight design of these headphones, we're sorry to hear about the call quality issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777012.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Bass
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average no bass when I listen the music in the gym.
No, I would not recommend this to a friendGreat Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an excellent gift for my grandpa, he loved it!
I would recommend this to a friendThey’re good except with Nintendo Switch.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. Works good with iPad and iPhones. Only thing is I’m having trouble with people hearing me when connected to my switch. I can hear them but they can’t hear me. Anyone have any idea what this issue might be?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatherineG, While we're glad to know it works great with your Apple devices, we regret to hear you're having an issue when connected to your Nintendo Switch. If you cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls, please follow the troubleshooting steps on this link to resolve the issue:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony! -Sam
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, it’s very good brand, well worth the price for them.
I would recommend this to a friend- Pros mentioned:Sound quality
Good audio bad fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, headphones themselves are very loose on your head and will move around with any sort of activity. Good for sitting down and listening
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrunge, We are sorry to hear about your concern with your headphones. Before using the headphones, make sure to extend the slider to its full length before putting on the headset and put on the headset with each earpad fitting snugly over each part of your ear. For more details, please visit this link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html. Despite your concern, it's good to know that you still like your headphones, especially their sound quality. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for choosing Sony! Vincent
Don’t use analog
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good with a transmitter using an analog connection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
Thanks for the feedback regarding your WH-CH520 headphones. We’re sorry to hear that you aren’t having a great experience when using them with an analog transmitter.
If you’d like some help troubleshooting the connection or settings to get things sounding better, please reach out to our support team at https://www.sony.net/support-contact
Thanks for considering Sony products and sharing your thoughts.
Warm regards,
Estefany
Sony headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, I like it. I will recommend it to everyone it’s a good product
I would recommend this to a friendReplacement headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my father to replace another pair (not name brand), he is pleased with the headphones. Also happy with the Sirius XM and Amazon music subscriptions he got as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmy,
That's awesome! We are thrilled to know that your father is well pleased with the superb performance of the WH-CH520 Wireless Headphones. We are also glad that he's happy with the music streaming subscriptions that he got. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Best headphones ever
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever i used them everywhere keep it up Samsung
I would recommend this to a friendSony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an issue with starting this Headphone until I went online for instructions which were not provided with product upon delivery. However I now use it regulary whinn watching ball games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyH,
Thanks for commenting. It is unfortunate to know that you had encountered an issue with your WH-CH520. Despite what happened, we are thrilled to hear that you were able to solve the problem by following some online instructions, and that you are now enjoying the performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best product I bought from Best buy store
I would recommend this to a friendOkay earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a hard time connecting these earphones to my IPhone. The Sony app doesn’t work and I wind up going to settings to connect. Other than that they work fine for what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ncreelwoman,
We regret to hear that you are not completely satisfied with the headphones. We would like to know more about review and turn your experience around. We also want to make sure you get the most out of the WHCH520. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph