Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 10736432
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an excellent gift for my grandpa, he loved it!
I would recommend this to a friendSony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an issue with starting this Headphone until I went online for instructions which were not provided with product upon delivery. However I now use it regulary whinn watching ball games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyH,
Thanks for commenting. It is unfortunate to know that you had encountered an issue with your WH-CH520. Despite what happened, we are thrilled to hear that you were able to solve the problem by following some online instructions, and that you are now enjoying the performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Good option for the price but not good in general
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for my ears, the pressure hurt and gave me small headaches. Outside of that it’s good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Hannah!
We are sorry to hear that the fit of your WH-CH520 headphones is causing you discomfort and pressure headaches. We understand how frustrating it is when a product, otherwise performing well, is simply too small or causes physical pain. That's definitely not the comfortable listening experience we aim to provide.
We appreciate you mentioning that the headphones are "good" outside of the sizing issue.
Your comfort is important to us, and feedback on fit is incredibly valuable as we refine our design and sizing across our product lineup.
Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
Sony WH-CH520 Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On/Off button is very hard to operate. I almost didn't recommend this unit. In addition to above issue, after a few hours they are uncomfortable. What do you expect for the price?
I would recommend this to a friendSony headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, I like it. I will recommend it to everyone it’s a good product
I would recommend this to a friendOkay earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a hard time connecting these earphones to my IPhone. The Sony app doesn’t work and I wind up going to settings to connect. Other than that they work fine for what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ncreelwoman,
We regret to hear that you are not completely satisfied with the headphones. We would like to know more about review and turn your experience around. We also want to make sure you get the most out of the WHCH520. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Mow Man
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I'm glad I purchased and would recommend them. The price was good. Could not ask for anything more for the money. Thanks Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mowman,
Amazing! We are extremely pleased to hear your satisfaction with the exceptional performance and reasonable price of the WH-CH520 Wireless Headphones. We greatly appreciate your recommendation!
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Best headphones ever
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever i used them everywhere keep it up Samsung
I would recommend this to a friendIt’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I bought these as a back up to my air pods. I don’t like that the connection is not seamless when I want to use them. Once they are active and on they are mid. Price is low so that’s a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marty,
Thank you for your review of the WH-CH520. We're glad to know that the low price is a positive for you.
We're sorry to hear that the connection isn't seamless when you want to use them. We understand how frustrating it can be when a device doesn't connect as smoothly as you'd like.
If you'd like assistance with the connection issues, please don't hesitate to contact our technical support team. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They'd be happy to help troubleshoot and offer solutions.
Thanks for considering Sony products and sharing your feedback.
Best regards,
Stephanie
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones for their price. Not completely sound proof but does the job. Ears get sore after about an hour of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaT,
Thank you for the purchase! We're glad to hear that you like the price point of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony!
-David
It's a great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works like it should, I just wish it was bigger so it could fit around the ear, not just pressed against it.
I would recommend this to a friendFantastic sound for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as intended! Hooked them up to my bluetooth tv
I would recommend this to a friendSony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best product I bought from Best buy store
I would recommend this to a friendSony Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife doesn't like them because I can't hear when I am wearing them with computer, lol I like them ver much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaniceG,
Awesome! We are thrilled to know that you like your WH-CH520 so much! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Sony WH-CH520 wireless headphone Black
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but it has a hard time finding or connecting to Bluetooth connections.
No, I would not recommend this to a friendGood headphones, but wayyyyy over priced
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good however they are wayyyyyy over priced. I wouldn't buy them again at the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TeriC,
Thanks for the feedback. It's great to hear you think the headphones are good, but we’re sorry the price didn't feel right for you.
We really appreciate you sharing your thoughts with us, as it helps us improve.
We appreciate you giving Sony a chance with this product.
Warm regards,
Estefany
Just alright...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are cheaply made and the sound quality on them is just alright. While handling them I felt like I would break them because the headband was so flimsy. If you're just looking for mere sound and not quality I would say these are decent. I gave them to my 12 year old nephew.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KathleenO,
Thanks for reaching out and sharing your honest feedback about the WH-CH520 headphones. We’re sorry to hear that the build quality and sound experience fell short of your expectations.
We really appreciate you taking the time to share your perspective on the feel of the headband.
Your feedback is truly valuable. It helps us understand where we can make improvements for future models.
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
It's a nice pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected with no major issues the first time but very recently it disconnected from the source and could not be found via T.V. and computer for several hours.
I would recommend this to a friendWorth the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it’s not bad. I haven’t had a chance to really test them out while cutting grass yet.
I would recommend this to a friendUnmet expectations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty small and not rlly great in bass not to mention it’s unable to fold so it’s not very space convenient either
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NolynC,
We regret to hear that you are not satisfied with the headphones. Your feedback about its design and sound quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the Equalizer/CLEAR BASS setting of the app to tailor-fit the sound quality to your needs. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781381.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html
For Sony headphones that are foldable, you may want to check out the WH1000XM4 or WHXB910N.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph