Customer Ratings & Reviews

We are Sony fans so we are pleased with this purchase.

Its not comfortable at all and the volume is not clear

I think they look cute, but its SO ANNOYING you have to download the sony app to “turn on/turn off” the headphones its so annoying i barely have any space on my phone and having to download an extra app just to turn on the headphones p me off

The worst part about this item is the app. Next to worthless, difficult to use what little is available. The headphones: not particularly comfortable. Sound is just ok. Disappointing for a Sony product.

Purchased the headphones in April 2023 and they are no longer working in August 2023. They connect, but there is no sound coming from either earpiece.

Purchased September 1, 2025. On December 1, 2025 the headphone stopped pairing and battery failed. Just read that the return period ended on September 17, 2025. Beware of doing business with Best Buy.

The sound quailty is below average. Its not horrible but I expected just a little bit more being that its a sony product.

There really small,uncomfy and hurts my ears also was not worth the money

Sony - WH-CH520 Wireless Headphone with Microphone in Black is a nice affordable Sony product. You get what you pay for and a little more with nice quality. Simple packaging that seems eco friendly with no plastic stuff and very recyclable, minimal contents – earphones, short USB-C cable and a leaflet. Absolutely budget friendly product by Sony – don’t expect HIGH end but this is a very nice affordable headset. These are light weight and very comfortable for medium daily usage. They have very good sound and good cushioning around the ears. They come charged and last up to 50 hours, can be changed for about 3 minutes that gives you 1.5 hrs. I’ve not run out of battery while using them and have only put them on the charger once just to get a full charge for usage. There is a built-in microphone that I have not had any complaints while using – this is great for hands-free . The volume buttons are located on the earpiece and they are very close together – have to learn which is which and tap the correct one 😊 The setup wants you to use the Sony app that referenced 360 reality audio – I didn’t care for this and did not follow through with setting up using this. It wants you to take pics of your ears to continue with it. That leads me to just how simple the actual set up was without using that app. Bluetooth pairing and setup was simple and I was able to connect my phone and computer for use at the same time. You are able to utilize Siri and google assistant easily while using them. These headphones are not totally noise cancelling but still good with limited noise interruption. You are still able to hear someone if they truly need you but in general good outside noise muffling. In my opinion, these are a very nice, affordable, and easy to use Sony headset product that I would recommend. Wish they would have come with some type of carrying bag or case, but still small enough and made well enough to throw in your bag without worrying about damaging them. Also, would have liked a longer USB charging cable as this one is just too short.

First the pros- The Sony WH-CH520 Wireless Headphone with Microphone is a lightweight, basic, cordless headphone that is ideal for daily use. Aesthetically pleasing with thick, comfortable padding on the ear pads and headband it’s sizing provides a great fit for smaller sized heads/youth. They’re comfortable to wear with your glasses on, come partially charged and ready to use, and they can connect to 2 different devices simultaneously allowing you to answer your phone while connected to another gadget. The built-in microphone allows for hands-free calling and I was able to leave my phone and walk outside to the mailbox and downstairs into the basement without sacrificing sound quality/connection on the call. It pairs quickly and easily with the push of one button and when connected it prompts you to download the Sony Headphones Connect App that allows you to personalize the headphones’ settings. Both Siri and Google Assistant compatible, it allows you to use voice commands to control connected devices. A USB-C charging cord (10 inches long) allows for up to 75 minutes of playtime with only 3 minutes of charging, which is great when your headphones die unexpectedly. Sony advertises that these headphones support Swift Pair (connection via Bluetooth with a Windows 10 computer) and Google Fast Pair (which allows you to use Google’s Find My Device App to locate them). I personally did not test either of these claims. Now for the cons- at first I was confused by the lack of an instruction manual but there were pictures in the lid of the box they came in showing how to connect the headphones to your Bluetooth device. No case for storage is included but that is to be expected at this price point. The only way I was able to mute the headphones was by using the mute button on my phone. None of these issues overshadow the fact that these are pretty great headphones-especially for the price-point. I would definitely recommend these to anyone looking for headphones that are wireless, affordable, well constructed, with a long battery life.

Save your money. Upgrade to something better. First it tries to trick you into downloading an app in order to use the headphones so it can track your data and everything you do. But you get around that and connect the headphones and the sound is absolutely terrible. It’s the worst sound of any headphones I’ve ever used in my entire life. I expected better from Sony.

The instructions included with these earphones are totally inadequate! I had to call Sony 3 times to get them to work!

You have to try them out too know . An see I wish they was a lil louder

Loved the color and thought the quality would be better. It broke after using it for a few weeks. Wasn’t able to return or exchange it. My daughter was really sad.

Good headphones but broke easily Not sure if it was defective

I hardly use it. It's too tight to wear w glasses

It could be a good headphone but it's VERY tiny, It was made for toddler to small child sizes. Not made for adult skulls.

The ear covers are so small- these should be made for children 12 and under. being returned. Did not connect to anything except a chromebook, not our pc, tv, phone

I unfortunately returned this immediately because of how uncomfortable they were for me. The pressure of the headband on the top of my head gave me a headache.

Highly recommended but not that comfortable around the ear. Not sire if it has anything to do with the size of the head. Heard to compare when you buy from online purchases.