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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2378 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,378 reviews
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are sleek, light, have great battery, ample sound, and are all around great for the price. Highly recommend buying these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ejay, we're glad you like the design, battery and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    On ear headphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for. Lightweight, on ear headphone, sounds great, fits great, reasonable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality headphones, With good quality sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound , good brand. Very lightweight with a snug fit , perfect for travel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones from Best Buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I have these headphones on it’s like nothing matter, hearing the bass and the sound of the tune I can only imagine how other basses are badder, I can workout with my headphones jog with my headphones sleep with my headphones even if it means falling asleep reading a book until the next chapter…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MauriceL,

      Thank you for choosing Sony!

      We're elated to hear that your WHCH520 headphones create such an immersive experience for you, from enjoying deep bass to accompanying you through workouts and quiet moments alike. Knowing they are part of your daily routine and bring comfort in so many ways truly brightens our day. We appreciate your thoughtful sharing and look forward to supporting your audio journeys ahead.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Amazing Sound & Battery Life

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't know what much there is to say. After my previous beats headset was stolen, I decided to go with something a little less "expensive-looking" and I'm quite impressed. The sound quality is almost on par with the beats that I paid a lot more money for. The battery life is second to none. I recently was on a cross-country flight and this headset lasted from the time I passed through TSA until I made it to my destination.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice and compact headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like its compact design. It feels durable. One thing I noticed is that the Bluetooth connection sometimes feels a bit more cumbersome to connect than I have experienced with other devices. Connecting to my mobile phone is relatively smooth. Connecting to my laptop is a hit or miss. Not sure why.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelD!
      Thank you so much for sharing your feedback about the WH-CH520. We're really glad to hear you like its compact design and that it feels durable to you. At the same time, we’re sorry to hear you’ve had some trouble connecting to your laptop via Bluetooth.
      Sometimes, making sure your laptop’s Bluetooth drivers are up to date or removing and re-pairing the headphones can help improve the connection.

      If you continue to have any issues, please reach out to Sony Support using the contact information below.
      https://www.sony.net/support-contact

      Thanks for choosing Sony and sharing your feedback!
      Warm regards,
      Estefany sony-global

  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well, sound is good, and adjust well for a comfortable fit. Bought them to listen to e-books while mowing. Did not drowned out the loud sound well enough. Would purchase sound canceling in the future to use with loud machinery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value > price for these headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fiancée’s favorite headphones, great comfort and sound quality, good battery life too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! Perfect for my 12 year old! Very easy to connect. The battery last forever. Second time buying these. Highly recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sony

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as I remember them. I guess it has a nice amount of hours of wireless use, but you don’t know the percentage of the charge which is difficult when it only tells you 3 different things, fully charge, that mid charge and pretty low, which I’ve had the headset tell me shortly after it was at that mid range. Kind of annoying. Light. Comfortable enough. Decent for at home use for sure, or taking them on the go. They’re just nothing special. They’re good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of bang for your buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and the color is really cute, connection holds up just fine and there is an accompanying app for more functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SALI,

      We're so happy you're enjoying your WH-CH520 headphones! It's great to hear that you love the sound quality and the color, and that you're finding the connection reliable. We're also glad you're exploring the extra functionality in the app. Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Get for kids

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sons love this product! Very durable and reliable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable then I expected to be. Very clear good battery life. There not beats but it’s still Sony so the product speaks for itself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi averagetechguy,

      Thank you very much for sharing your amazing experience with the WH-CH520 Wireless Headphones! We are extremely pleased it suits your needs. Your assessment is spot on, these headphones were designed with people like you in mind. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you for purchasing our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, and battery life is great. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the positive review, Chevyz71!

      We are delighted to hear how much you are enjoying the WH-CH520 wireless headphones! It is incredibly rewarding to know that you are pleased with the great sound quality and the reliable battery life. We appreciate your strong recommendation!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Best Buy Employee

    Rated 4 out of 5 stars

    good average pair of headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] fine pair of headphones. do the trick and haven’t had any issues with audio since purchasing them a few months ago. though they’re really nothing special. i personally prefer studio headphones with larger muffs because i find these ones look a little awkward by comparison but they still get the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HannahM,


      We are happy to hear that your WH-CH520 headphones have been performing reliably for the past few months! We designed this model to be a compact, "on-ear" solution for everyday use, though we understand that if you are used to the larger "over-ear" style of studio headphones, the smaller footprint can take some getting used to. We're glad they are getting the job done for your daily listening! Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Rated 5 out of 5 stars

    Sounds great. Good microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Over the ear instead of the earmuff is far less sweaty. Sound is great and the microphone sound pickup is good. The Sony brand seems to help too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rounder! Thank you so much for your thoughtful review! We are truly honored to hear that you’re enjoying your WH-CH520 headphones. It’s fantastic to know that the over-ear design keeps you comfortable and we’re glad you appreciate the great sound quality and microphone performance.

      The WH-CH520 features long battery life and quick charging, making them perfect for your daily needs.

      We appreciate your support of the Sony brand and look forward to serving you again in the future!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. Great sound and fit great. No pain the to head or ears.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit with decent sound quality that has good distance capability

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 4menot4u,

      We couldn't be happier to hear that you are enjoying the comfortable fit and sound quality of your WH-CH520 headphones. It is also great to know that the stable Bluetooth connection is providing the wireless range you need to move around freely while listening.

      Thank you for making Sony part of your listening experience.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Great sound and very comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work perfectly with Xbox series X, the sound is fantastic and they are very comfortable. Extremely good price as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mayek1999, That's amazing! We're glad it works perfectly with your Xbox series X and good to know you're enjoying the superb sound quality and comfortable fit of your Sony WHCH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Comfortable fit and clear audio with great battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit, clear audio, and amazingly long battery life. Only drawback is lack of indication it's on and finding the right button when worn.

    I would recommend this to a friend