Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 10736432
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent sound and very good batery, my wife is very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, VictorM!
We are delighted to hear that you are enjoying the excellent sound and very good battery life of the WH-CH520 headphones! It's especially rewarding to know that your wife is so happy with them.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
I Wear Glasses and They Hurt My Ears.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tstall,
We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Great affordable headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for work as I wanted an affordable bluetooth option. Easily pairs with my laptop and phone. The tactile on/off buttom makes it convenient for the volume options. The microphone is great as others are able to hear me with no background sounds being picked up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BushyMcBushFace,
Thank you for choosing Sony!
We're honored to hear that the WHCH520 headphones have been a great fit for your work needs, with easy pairing and convenient controls. It’s wonderful to know the microphone performs well, ensuring clear communication without background noise. Your feedback encourages us to continue providing reliable and user-friendly products.
Best regards,
-Fred
Must Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my sister to use for school and the gym, she loves them says the sound quality and the battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuynh,
It is most rewarding to hear that your sister is loving our WH-CH520 headphones and that she's been using them for school and the gym! It's great to hear that she's enjoying the sound and battery life.
Thanks for choosing Sony!
Best regards,
Estefany
Best in the Price Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with the bass,and all musical components.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi progurt1234,
We are so glad to hear that you are enjoying the great sound, bass, and musical clarity of your new headphones!
Thanks for choosing Sony.
Best regards,
Eliab
Battery life +++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on these are fantastic. They are comfortable and have a great sound.
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price, very light weight and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Allison!
We are so glad to hear that you are enjoying your WH-CH520 headphones! We designed this model to be incredibly lightweight for all-day comfort without sacrificing that great Sony sound quality, so it’s wonderful to know we hit the mark for you.
It’s great to hear you’re finding such high value in them. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Sony WH-CH520
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable, sound quality is Good, connectivity is instantaneous, Great pair of headphones for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeldonD, we're glad you like the comfort and sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
Sony Wireless Bluetooth headset.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is very good. My kids love it so much. They love the wireless bluetooth connection and very good sound while listening to their favorite music.
I would recommend this to a friendSony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headset/padding. Easy app user interface. Great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HDee!
It is a truly pleasure to hear you're finding the WH-CH520 so comfortable, with its easy-to-use app and that the sound quality is hitting the mark. Thank you for taking the time to share your positive experience with us.
We designed the WH-CH520 to be a perfect everyday companion, not only with its all-day comfort and great sound, but also with its incredible battery life; up to 50 hours of playback so you can listen longer without interruption.
Thank you for choosing Sony!
Best regards,
Estefany
Good for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and durability for a good price. Would definitely recommend to get the job done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wanted!
We are immensely pleased to hear that you're so happy with your WH-CH520 headphones! It's truly rewarding to know that they're a great fit for you and that you appreciate their durability and sound quality.
We designed the WH-CH520 with our Digital Sound Enhancement Engine (DSEE) to deliver rich, high-quality sound and an impressive battery life for all-day listening and it's awesome to know that's making a difference for you.
Thanks for choosing Sony!
Best regards,
Estefany
a great buy
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] great sound great fit. holds charge forva decent time.
I would recommend this to a friendComfortable with good sound and battery life.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear. Good sound quality and battery life. Easily connects to my LG TV and PC. However the first pair failed after 3 weeks. Fortunately it was still within the Best Buy return period. I exchanged for another pair which is working ok. Hopefully the first pair was a one off.
I would recommend this to a friendThe best priced and functional headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best, especially for the price! I use them everywhere, even in the shower under a shower cap! They connect and charge easily. They travel well to Europe! These are the only headphones I have purchased in the last ten years!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SylviaS!
It is most rewarding to hear that the WH-CH520 headphones have become such a big part of your daily routine and your travels! We love that they are easy for you to use and that they’ve made it all the way to Europe with you.
Thank you for putting your trust in Sony and happy 2026!
Warm regards,
Estefany
Great quality head set!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony wireless headset is absolutely incredible! Big shoutout to Best Buy for providing this awesome accessory. It takes my gaming experience to a whole new level. The design is sleek and stylish, and the fit is super comfortable. The sound quality is amazing, immersing me in the game like never before. Best Buy, you've really outdone yourselves with this Sony wireless headset. Thank you for enhancing my gaming experience!
I would recommend this to a friendW Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low price. Great sound. Very comfortable to wear. Very long lasting battery. You can’t go wrong buying one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulM, we're glad you like the sound quality, comfort and battery of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing SONY! ~Earl
Great balanced sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is crystal clear, and well balanced. Not to much bass where it sounds muddy. Comfortable ear pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MGarcia,
Awesome! It is really lovely to know your satisfaction with the amazing sound quality and very comfortable fit design of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Long battery life and very comfortable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work a four-day work schedule, and these headphones are remarkably comfortable for long periods of time. The long battery life means I can work a full 12 hour shift and only need to charge them every other night. I really expected them to wear out quickly, as I listen to a lot of music, audiobooks, and podcasts throughout my workdays. I’ve had them for almost a year now and I still only need to charge them every other night, I love these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CrystalH,
Great! We're truly happy that you are very much pleased with your Sony WHCH520 especially the battery life of the headphone. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you so much for your purchase and for choosing Sony! - Marco
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact. Light weight, goid sound, multiple colors
I would recommend this to a friendPretty good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great headphone. It is a little small when I first got it but when I stretched it for a while it fit my head perfectly. The buttons are easy to use and I can take phone calls with them. I've had one for 2 years before I broke it and needed to get a new one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user804872,
Thanks for the kind words! We’re happy the WH-CH520 fits you so well now and that you're finding the call quality helpful.
Losing a favorite pair of headphones is never fun, but we're honored you chose us again for your replacement.
Thanks for choosing Sony. Enjoy the holidays!
Best regards,
Estefany