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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2331 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,331 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    comfort headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound, prevents external noise, comfort to the ears

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re nice, have good sound, and are pretty clear on calls, the only “bad” thing I have to say is that they kinda hurt my ears after a while. Overall they’re really good for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, user458199!

      We are so pleased to hear that you find the WH-CH520 headphones to be nice, with good sound, and that you appreciate the clarity on calls. Delivering that quality at a great value is exactly what we aim for with this series!

      We are sorry to hear, however, that the comfort becomes an issue and that they start to hurt your ears after extended wear. We understand that fit and comfort are just as critical as sound quality, and we truly value this feedback as we consider future design improvements.

      Thank you again for your strong overall recommendation and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones have a good quality sound, I really recommend this. I use them every time that I go to the gym for 2 hours and don’t need to charge many times

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great value headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sound. Easy setup. Stays on throughout gym use. Been using them daily for over a month and haven't charged them yet. Can be uncomfortable after extended use (1 hour+) if you wear thick glasses but that isn't uncommon for on ear headphones. Excellent value

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Good long life wireless headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are surprisingly great and comfortable. I travel a lot and have used these on both domestic and international flights, long life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    My favorite purchase

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so underrated. I got them because 1. I kept losing my airpods and 2. My airpods were irritating my ears and causing acne in my ear dispite cleaning them regularly. I got these headphones on a deal for $40 and it was a steal. They’re comfortable, easy to keep track of, and the battery life is unbeatable. It tells you the battery percentage each time you turn them on and mine have never gone below 75% and I rarely charge them. I can also track the battery in the app that comes with the headphones! I’ve also left these on for multiple days straight by mistake and the battery still remains above 75%! Also, i’m listening to the enhanced/dramatized version of the ACOTAR series and it sounds incredible while im wearing these!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfortable for the right price!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    Sony wireless headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for the price. Comfortable to use. Good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarthikG,

      Fantastic! You've made a great choice! We are so grateful to know your satisfaction with the long-lasting battery life, reasonable price, very comfortable fit design, and superb performance of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for purchasing our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphone that easy to pair with anything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping, good packaging, the product easy to pair with my pc, phone, ipad,, do not hurt my ears that the most important.. Love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IrmaH!
      It brings us great joy to hear that your experience was smooth right from the start. We also love knowing that the WH-CH520 headphones were easy to pair with all your devices, and most importantly, that they are comfortable and don't hurt your ears!

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must have headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones best quality great bass and immersive sound, don’t work with PlayStation portal, if Sony would implement a Bluetooth adaptation to the portal would be the goat.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CLPar,

      Thank you for choosing Sony!

      We're elated to hear that you're enjoying the quality, bass, and immersive sound of your WH-CH520 headphones! We also appreciate you sharing your feedback about PlayStation Portal compatibility; we'll certainly pass that along to our team. Thank you!

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Headset at Excellent Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my special needs daughter who loves to listen to her music, her favorite music - morning, noon, night, at midnight, and hours in between. Usually one of three of her favorite songs, repeatedly, and as all of us in her family support her in her musical inclinations, this headset looked like it would work well for our favorite audiophile. Most headsets that I have purchased in the past have been child-sized, as many of the adult versions would not fit her head well. The cushions on the ears are very soft and thus far, she has worn and respected the headset well (meaning she hasn’t worn them for a short period of time and taken them off and tossed them somewhere). These are Bluetooth and connect easily to her iPad. I did have to download the Sony app onto her iPad, but I’m not sure if I really needed to do so for what purpose this headphone serves (no microphone used).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunni1Ib,

      That's awesome! You've made a great choice! We are thrilled to know that your daughter is having an enjoyable listening experience with our WH-CH520. We are also grateful to know your satisfaction with the exceptional sound quality, reasonable price, very comfortable fit design, reliable & stable Bluetooth connectivity, and superb performance of these Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is amazing lasts forever and sound is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My som loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Durable. Light weight. My son loved it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nikki11,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-CH520 headphones impressed you with their great sound, durability, and lightweight design. Knowing your son loved them truly brightens our day and inspires us to continue delivering quality products that bring joy to families.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bluetooth headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for grandson and comfortable too Price seemed fair and no problems

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TMac,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH-CH520 headphones have been a comfortable and fitting choice for your grandson. We also appreciate your positive remarks about the pricing and smooth experience. Your trust in our products is truly valued.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up & easy to use. Quality of sound great. This was a gift for my Granddaughter

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RubyL!
      Thanks for sharing your review! We are thrilled to hear that the WH-CH520 was such a hit as a gift for your granddaughter. It’s great to know that she found them so simple to get up and running right away.

      These headphones feature a massive battery life of up to 50 hours, so she won't have to worry about charging them constantly. They also include high quality built-in microphones for clear hands free calls and support multipoint connection, which allows her to switch between two Bluetooth devices at the same time.

      Thank you for putting your trust in Sony!
      Warm regards,
      Estefany sony-global

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Simple design, and inexpensive, but work great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones are nothing fancy, and reasonably priced, but work great! As soon as I put them on in front of my laptop, they linked up immediately without me having togo through any complicated process like my last headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price they are an excellent choice. Everything works and connects as it should. For reference, these are for my 93 year old grandpa who also wears hearing aids. Five stars for this price point.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great, good price, and color is perfect for my daughters

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shortclown,

      We are really happy to hear that the WH-CH520 headphones have been such a success for your daughters.

      It is fantastic that both the sound quality and the price point hit the mark for you. We also take great pride in our design aesthetics, so knowing that the color was a perfect match for them is wonderful to hear. With their impressive 50-hour battery life, we hope these headphones provide your daughters with many hours of uninterrupted music and fun.

      Thank you for making Sony part of your family’s daily listening.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value for price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phone is great quality for the cost. The only issue I had was it did not fold up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, PetalV!

      We are happy to hear that you find the WH-CH520 headphones to be great quality for the cost! Providing excellent value is a key goal for us.

      We certainly understand your point regarding the lack of a folding design. To keep this model lightweight and accessible, we opted for a more traditional swivel design over a full fold-up mechanism. We appreciate you sharing your experience, as customer input like yours helps inform future product development.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Perfect and cost effective gift for teens

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Beats headphone and it started leaking sound , wanted something cheap and durable. This is a good buy for the price and features this model has I offer. Got a couple more as gifts for my nephew and niece as well. They love it . Great gift for Teens

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bbybuyer,
      Thank you so much for your purchase! We're really glad we were able to give you a great deal. This is definitely a great gift for your niece and nephew. Nice to know they love their new WHCH520 headphones. Your satisfaction with our product is greatly appreciated. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! - Kris Sony_US