Customer Ratings & Reviews

Hi Gamerhappy,

It is truly wonderful to know that your daughter was so excited about her gift that she couldn't wait until Christmas to start using it. We are thrilled to hear that she is already enjoying her new headphones and that they brought such immediate joy.

Thank you for trusting Sony.

Regards,
Dominick

Awesome, SpaceJourney! We're happy to hear your purchase went well and you appreciate the incredible audio, great battery life and perfect size of these headphones. Glad to know you find it easy to setup too. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Jess

Thank you for the fantastic review, TimothyG!

We are so thrilled to hear that you find the WH-CH520 awesome—so much so that you decided to pick up a second one! It is a huge compliment to our team when a customer loves a product enough to buy it again. We hope both sets of headphones are providing you with the long-lasting comfort and great sound quality you expect from Sony.

Thank you for your incredible loyalty and for being a part of the Sony community!

Best regards,

Gus, Sony Social Media Team

Hi David,

We are very glad to hear that your son is enjoying his new headphones. He is sure to appreciate the impressive battery life of up to 50 hours for non-stop music, as well as the Multipoint Connection feature that allows him to quickly switch between two Bluetooth devices at once.

Thank you for choosing Sony!

Regards,
Dominick

Hi Ahmad, Thank you for the positive review! We're glad you appreciate the great value and excellent sound of your Sony WHCH520. Thanks for choosing Sony! -Sam

Hi RaymondC, awesome! We're glad you like the sound quality of our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony. ~Earl

Hi Chitown,

We couldn't be happier to hear that you appreciate the quality of the Sony WH-CH520. It is excellent to know that you find them to be a superb entry level audio gear, perfectly suited for anyone seeking a cable-free listening experience.

Thank you for trusting Sony!

Regards,
Dominick

Hi DonishaI!
It is fantastic to know that you are looking into getting the WH-CH520 for your kids. We are so glad you’re finding our product helpful for your family!

The WH-CH520 is a great choice because of its massive 50-hour battery life, which means less time spent worrying about charging. These headphones are also super lightweight and have soft earpads, making them comfy for smaller heads or long car rides.

Thanks for choosing Sony. Enjoy the holidays!
Best regards,
Estefany

Hello GenevieveL,

Thank you for your positive feedback regarding the WHCH520 headphones, it's great to hear you love them, especially for the sale price! To enhance your listening experience, we offer options such as the equalizer, high-quality Bluetooth settings, and audio upscaling through the Digital Sound Enhancement Engine (DSEE). Within the “Sony | Headphones Connect” app, go to [Sound] to access and adjust these features.

Here’s the link so you can easily follow the steps: https://www.sony.co.uk/electronics/get-started-with-your-wh-ch520

Thank you for choosing Sony!
Best regards,
-Fred

Hi BrittanyV,

Amazing! We are so grateful to know that you love your new WH-CH520. We are also delighted to hear your satisfaction with the superb quality, long-lasting battery life, and quick-charge feature of these headphones.

With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for your purchase and for choosing Sony!

Romeo

Hi Jennibop,

We regret to hear that you are not completely satisfied with the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. You can also adjust the headband depending on your head shape. You may find these links helpful:

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00015243

Sound quality and volume may vary depending on the source content. You do have the option to adjust the equalizer and CLEAR BASS settings of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi OmarS,

We are really happy to hear that you are enjoying the value offered by the WH-CH520. To help you get the most out of your headphones, we highly recommend downloading the Sony | Sound Connect app. By using the Equalizer feature within the app, you can easily adjust the sound settings or choose from various presets to significantly enhance the audio quality and tailor it to your personal taste.

Thank you for choosing Sony.

Best regards,
Dominick