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Customer reviews

Rating 4.6 out of 5 stars with 2384 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,384 reviews
  • Rated 4 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great overall headphones for the price paid. I have only had them for a couple months but I haven’t had any issues and they’re comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user575408!
      We are excited to hear that your new WH-CH520 headphones have been such a comfortable fit for you over the last few months. We really appreciate the feedback and are glad you feel they were a great choice.

      Thanks for selecting Sony!
      Warm regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    THIS IS THE BEST HEADPHONES

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphone I ever had. Sadly I has to return it because someone broke it by accident. Being someone who plays basketball daily, this is the best option you could pick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best choice….

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work really good and not expensive ! The battery stays long too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Bought for my 10 year old. They fit just fine and are not heavy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as per the brand sony its not as good as i think. but obviously quality is good sound is like ch500 not enough bass and for me is not comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is great. This is the 3rd headset I get for my daughter and is because she breaks them stepping on it by mistake:( but she loves them and with the price I got them I should by 3 more just incase she breaks it again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gym Workouts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound, easy controls, fast charge one thing less to worry about on the way to the Gym

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning these not because of the quality but because the headphone wasn't as appealing to me as the earbuds. Sound was clear and microphone was heard by the person on the end. If you are a headphone person, I would recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LoriK,

      We are glad to know your satisfaction with the superb performance of the WH-CH520. It is unfortunate to hear that you had to return them due to your personal preference. We greatly appreciate your input and recommendation. We hope to have the opportunity to serve you again in the future.

      Best regards,

      Romeo Sony_US

  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! For the price I got in sale , can’t beat it! Although I wish they could go higher as far as volume

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GenevieveL,

      Thank you for your positive feedback regarding the WHCH520 headphones, it's great to hear you love them, especially for the sale price! To enhance your listening experience, we offer options such as the equalizer, high-quality Bluetooth settings, and audio upscaling through the Digital Sound Enhancement Engine (DSEE). Within the “Sony | Headphones Connect” app, go to [Sound] to access and adjust these features.

      Here’s the link so you can easily follow the steps: https://www.sony.co.uk/electronics/get-started-with-your-wh-ch520

      Thank you for choosing Sony!
      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad loves them. Great quality and loud. Blocks out outside noise. Perfect Gift, Great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it works so good they do good when workout and cleaning

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound not enough bass would only use for movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TiffanyC, Thank you for the feedback on your experience with your WH-CH520. While we're glad you like the great sound quality, we regret to hear that the bass level did not live up to your expectations. If the sound or bass is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app. Please refer to this link for more details: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Head Phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well..sounds good and fits well. Love color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Journdog1!
      Thanks for the review! We are thrilled to hear that you are loving the fit, the sound, and the color of your new WH-CH520.

      These headphones are designed for comfort with a lightweight build and soft ear pads. They offer an incredible battery life of up to 50 hours and a quick charge feature that gives you hours of power in just a few minutes.

      We are so happy to have you as part of the Sony family!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Better than the WH-CH510

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are louder than the older model. The cushion on top of the headband is very comfortable. These headphones seem to be sturdier than the previous model. The battery life is similar to the older model but the new model will tell you how much battery life is left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONYYY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been using them for a couple months now, and i was really surprised with the quality and sound. They've lasted me a long time and they match with so many outfits i love them sm <333

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start with the fact that I am not tech savvy and I only go these to deter people from talking to me at the gym and to listen to audio books. They do not cancel ANY outside noise and figuring it if they are in or off is obnoxious. It takes me 2-3 attempts to turn them on and again to turn them off, the notification light doesn’t seem to light up or flash is a way that it makes sense. I might evenly catch on, but not exactly beginner user friendly.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KariW,

      Thank you for considering Sony products.

      We’re honored to hear that you selected the WH-CH520 headphones for your gym sessions and audiobook enjoyment. We apologize for any inconvenience you've experienced with the noise cancellation feature and the device's operation.

      The WH-CH520 headphones do not include active noise cancellation (ANC). Instead, they offer passive noise isolation through their on-ear design, which may not fully block out external sounds, especially in noisy environments like gyms.

      We understand that turning the headphones on and off can feel complicated and unintuitive, and we truly empathize with how this can impact your experience. To assist, we’ve included a helpful article that explains the correct method to power your headphones: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776833.html

      We hope this helps enhance your experience with the WH-CH520 headphones. If you have any further questions or need additional assistance, please don't hesitate to reach out.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Clear sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound proof I feel like I’m at a concert the sound comes with great bass and clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, easy to carry around and awesome sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband (after a few attempts with other products that didn’t work out.) He loves this headset! He appreciates the ease of bluetooth connectivity and the noise reduction that it provides. Also, it’s comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JanS,

      That's fantastic! You've made a great choice! We are really thrilled to know that your husband loves our WH-CH520 and that he's satisfied with the ease of Bluetooth connectivity, very comfortable fit design, and superb performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were in great shape when I received them. The customer service was also excellent.

    I would recommend this to a friend