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Customer reviews

Rating 4.6 out of 5 stars with 2335 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,335 reviews
  • Rated 5 out of 5 stars

    Perfect Christmas gift.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My youngest daughter really loves it. Perfect Christmas gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM!
      Thanks for sharing the review!
      It brings us great joy to hear that your daughter is loving her new headset! We’re so glad it made for a perfect Christmas gift.

      The WH-CH520 is designed for comfort with a lightweight build and soft earpads, making it great for long listening sessions. It features a massive 50-hour battery life and a quick-charge function, so she won't have to worry about the music stopping.

      Thank you for putting your trust in Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good for daily use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, Good for Zoom/Teams calls and decent for music.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. However power and volume buttons are very small and inconveniently located

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, Mine!

      It’s great to know your WH-CH520 headphones are performing well. We appreciate your comments about the button layout and size; we’re always looking for ways to make our products more user-friendly, and your feedback helps us do just that.

      Enjoy the music and thank you for being a Sony customer!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, good value for the money. All functions worked as advertised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, very good everyday headphones for walking in the cold. Wish the on/off control was easier to use and no way to tell if the power is on or off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I recommended these to all my family and friend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, MariaW!

      We are so happy to hear that you love your WH-CH520 headphones! There is no higher compliment than knowing you've recommended them to your family and friends—thank you so much for your support and for spreading the word.

      We hope you and your loved ones continue to enjoy the music! Welcome to the Sony family.

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    decent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nothing special good Sony quality, decent price, for this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Christmas gift for my daughter.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a perfect gift for my daughter. She really loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertM,

      Thank you for choosing Sony!

      We’re excited to hear that the WHCH520 headphones made such a wonderful gift for your daughter. Knowing she really enjoys them is very rewarding for us. We appreciate you sharing this special moment.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good works like its supposed to good stuff sony keep it up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, KevinT!

      We’re glad to hear your WH-CH520 headphones are working exactly as they should. We appreciate the encouragement and will keep striving to provide that "good stuff" you expect from us!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Liked them so much had to go back and get another!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter and ended up going back and getting another one for my other daughter about a year later. They work very well. The charge lasts a very long time. Both of my daughters are very happy with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aquasocks182,

      That's amazing! You've made a great choice! We are truly grateful to know that your daughters are very happy with the superb performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, sound is so clear. Always wanted wireless headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely a buy now if on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on sale $30 off, use daily, the linking to other BT devices sometimes problematic but cannot say it is the headphones Its not a 400 $ apple item but for 40 $ it is pretty outstanding Using the app in android provides flawless one button connevtion to phone Using these right now

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality headphones good audio good design and nice app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the world

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphone and the Best Buy service the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user623088,

      You certainly made a great choice! We are extremely pleased to know that you are satisfied with the amazing performance of the WH-CH520. We are also thrilled to hear your satisfaction with the superb service of Best Buy. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the over-the-ear version of these headphones and got these as a replacement when the others broke. When you download the app for these headphones, you can change audio settings like bass, vocals, treble, etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelaM, Thank you for the awesome feedback of your WH-CH520 Headphones! We are happy to hear your purchase went well and you are enjoying the exceptional sound quality and overall performance of the headphones. Good to know the built-in equalizer on the Sony Headphones Connect app revitalizes your music more. At Sony we strive to put forward the best possible products for our customers. High quality sound and comfortable, all-day listening in a wireless headphone. The WH-CH520 have an ultra-long battery life of up to 50 hours and a 3-minute quick charge gives you up to 1.5 hours of audio playback. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent, but small ear cuffs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a back-up set for the gym. Sound quality and aesthetics are nice. I ended up giving them to my 7 year old because the ear-cup size is extremely small, and i have very small ears as an adult. For the price, they're a decent set, but i would say more geared towards little ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Thanks for commenting. We are thrilled to know your satisfaction with the exceptional sound quality and stylish design of the WH-CH520. We greatly appreciate your feedback with the size of the soft earpads, and we are sorry if they aren't great for you. If there's something we can do to help or you may need information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of the day.

      Thank you so much for your purchase and for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head sets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sound quality is very good. I have no complaint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome for music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music with bass and I'll be jamming out with my friends

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad headphone for the price. I used this for my Icom 7300 amateur radio during a contest last weekend and they worked great. Nice and light and my ears didn't get sore even after working the contest for several hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AB5THHAM1,

      Amazing! We are truly delighted to know your satisfaction with the very comfortable fit & lightweight design, reasonable price, and superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great Headphones for Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones for my wife, she love the fit and not a fan of noise cancel, so these were perfect. The price point makes these headphones a great value as well.

    I would recommend this to a friend