Customer Ratings & Reviews

Hi Acastillo, Great! You definitely made the right choice. We're glad you are enjoying everything about these headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for choosing Sony!-Jess

Hi MARISOLB!
Thanks so much for reaching out and sharing your experience! We are very glad to hear that you're enjoying the WH-CH520 headphones. It's awesome to know that they're a great fit for your workouts.

We designed them to be lightweight and comfortable, with a battery that lasts up to 50 hours, so you can keep the music going through multiple sessions.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi LauraB4190, we are really happy to hear how much you're enjoying your WH-CH520 headphones. We're so glad they've become your go-to for daily listening and that you'd recommend them to your friends!

Thank you for choosing Sony!
Best regards,
Estefany

Hi JosephH, Thank you so much for the positive feedback! We are so glad to hear that you are enjoying your new WHCH520! With the WHCH520 you can stay powered up for days! With up to 50 hours of battery life, you can listen to your favorite music without worrying about running out of charge. And, if your headphones battery is running low, a 3-minute quick-charge can give you 1.5 hours of listening time. -Carl

Hi AGreen,

Fantastic! We are thrilled to know that you like the incredible sound quality, reasonable price, and superb performance of the WH-CH520 Wireless Headphones. We greatly appreciate your feedback with the design of the unit. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Thank you for sharing that wonderful feedback, Msjean!

We are absolutely delighted to hear that you bought the WH-CH520 headphones for your grandchild and that she absolutely loves them! It's fantastic to know they are bringing joy to the young ones.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ManuelO,
Thanks so much for reaching out and for being a long-time Sony fan. We're really sorry to hear that our WH-CH520 headphones didn't work out for you and caused that discomfort.

It sounds like a traditional over-ear or on-ear design isn't quite right for your needs. In this case, you might be interested in a different kind of audio solution that provides more ventilation. You could consider a neckband speaker, like our SRS-NS7. It rests on your shoulders and provides a personal sound experience without covering your ears, which can help a lot with heat and perspiration.

Thanks for considering Sony products. We hope this suggestion is a helpful alternative!
Best regards,
Estefany

Hi Adam450,

While we are glad to know your satisfaction with the exceptional sound quality and long-lasting battery life of the WH-CH520, we are really sorry if you are experiencing an issue with its microphone. This is certainly not the experience we were hoping you would have. If you haven't yet, let's try to isolate and fix the problem by following the troubleshooting steps on this help guide link:
Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls. - https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000777007.html

I hope this helps.

Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi DanielG,

Thank you for the purchase! We're glad to hear that you like the value of the headphones for its price point. High quality sound and comfortable, all-day listening in a wireless headphone. The WH-CH520 have an ultra-long battery life of up to 50 hours and a 3-minute quick charge gives you up to 1.5 hours of audio playback. Thank you for choosing Sony!

-David