Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 10736432
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always use these. I had some before, but I lost them, but they are a good product seriously
I would recommend this to a friendHeadphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is decent and really good for price given
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZarghaamA,
Fantastic! We're thrilled to know that you are satisfied with the superb sound quality and reasonable price of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this a zero, I would, I believe that these were used not even refurbished because they were coming and somebody else’s name. I couldn’t clear that out. These didn’t last very long. They didn’t stay connected to the Bluetooth. I was connecting them to simply put I understand that a lot of people had really good reviews on these, which is why I purchased them, but my experience was not such. It was a very bad experience. I would never purchase a brand again. My granddaughter loves Bose and if I were to buy a headset in the future, that’s what I would purchase was a Bose and another thing the price that I got the Sony for were extremely cheap at the time on sale I think or clearance I can’t remember it was a year ago. I don’t believe I would’ve purchased some. Otherwise I wish I hadn’t because I wound up throwing them away and because they were storing information, I literally tore the wires off toward the ear pads right off cut the wire so that if somebody were to find them in the trash, they could never use them. I hope that this review helps and please understand this is an honest review. I did not even have these headphones for a month before I destroyed them and threw them away
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CHELL,
Thanks for reaching out and sharing your experience with the WH-CH520 headphones. We're really sorry to hear about all the trouble you had. It sounds like a truly frustrating situation and we completely understand why you're so upset.
We want to sincerely apologize for the issues you faced. That's definitely not the quality we aim for and it's disappointing to hear that your experience didn't match the positive reviews you saw.
We take your feedback seriously and what you've shared about the headphones not working as they should is very helpful for us. It's clear that your experience was a bad one and we're sorry that you've been turned off from our brand. We appreciate you taking the time to let us know what happened.
We know you've already moved on, but if you ever change your mind and would like to give us another chance in the future, we'd appreciate it.
Thank you for considering Sony products and for letting us know about your experience.
Sincerely,
Estefany
Headphone's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product would recommend. Used it extensively
I would recommend this to a friendBasic headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great for the gym and are easy to connect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaribelR,
Fabulous! We are truly delighted to hear your satisfaction with the superb performance of our WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you for your purchase and for choosing Sony!
- Romeo
Ok headphones.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok headphones. The $20.00 Sony sound a little better in my opinion if you want Bluetooth connectivity without spending a lot then yes; but if you can save your money and spend to get the 1 or 2 models higher. To me the sound was coming low on this model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techsavvy1, We appreciate you taking the time writing us your feedback about the WHCH520. We regret the the loudness did not meet your expectations. You may try the following steps below to troubleshoot low sound issue:
Adjust the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Please check the Help Guide for more details:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776823.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Christmas gift for my granddaughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter loves them. She is a little young for air pods.
I would recommend this to a friendGood for kids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good for kids, but it is too small if they are used for adult
I would recommend this to a friendGood Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they work well and connect to my PC well. Get one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeS,
Fabulous! We are truly delighted to hear your satisfaction with the superb performance of our WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for recommending our WH-CH520 and for choosing Sony!
- Romeo
It work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described. Could have simpler connections.
I would recommend this to a friendSony - WH-CH520 Wireless Headphone with Microphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great to purchase allways great item to have greatest
I would recommend this to a friendGood option for the price but not good in general
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for my ears, the pressure hurt and gave me small headaches. Outside of that it’s good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Hannah!
We are sorry to hear that the fit of your WH-CH520 headphones is causing you discomfort and pressure headaches. We understand how frustrating it is when a product, otherwise performing well, is simply too small or causes physical pain. That's definitely not the comfortable listening experience we aim to provide.
We appreciate you mentioning that the headphones are "good" outside of the sizing issue.
Your comfort is important to us, and feedback on fit is incredibly valuable as we refine our design and sizing across our product lineup.
Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not expensive. Does not stay on your head while moving around. Initially the sound was loud but gradually became lower in volume and will not change back. Average at best.
No, I would not recommend this to a friendOk product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall product. But not very loud! I work in a loud warehouse setting and work out a lot and it blocks neither the loud machines at work or the loud public gym. But the battery lasts long, they connect great and automatically and they fit comfortably.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WhitneyT,
Thanks for commenting. We are thrilled to know your satisfaction with the long-lasting battery life, Stable Bluetooth connectivity, and very comfortable fit design of the WH-CH520. We truly appreciate your feedback with its loudness/volume. The loudness as well as the sound quality of these headphones usually differs from the source's signal and content that is playing. To ensure that you are getting the most out of your headphones, please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools like an equalizer to fine-tune your WH-CH520 and maximize its volume to your liking.
I hope this helps.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you so much for your purchase and for choosing Sony!
Romeo
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5* noise block for sensory overload situation 5***
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammyM,
Thanks for purchasing our WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you for choosing Sony!
- Romeo
Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but they break easily We returned and got a new one but it broke also a week later..
No, I would not recommend this to a friendPretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound not enough bass would only use for movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiffanyC, Thank you for the feedback on your experience with your WH-CH520. While we're glad you like the great sound quality, we regret to hear that the bass level did not live up to your expectations. If the sound or bass is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app. Please refer to this link for more details: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776844.html
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! -Sam
Do the job, and hassle free pickup from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a similar item from another big box store. Order was unable to be filled and they wanted to ship. I needed it now. Found these, ordered online for pickup close by with no hassle. They work great for normal use. Mic is not so great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi paulb,
That's amazing! We are thrilled to know your satisfaction with the superb performance of the WH-CH520 Wireless Headphones. We are also delighted to hear that you had a great shopping experience with Best Buy.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
good quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.omg i love this product. Nothing to compare. And the price is just too good
I would recommend this to a friendJust alright...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are cheaply made and the sound quality on them is just alright. While handling them I felt like I would break them because the headband was so flimsy. If you're just looking for mere sound and not quality I would say these are decent. I gave them to my 12 year old nephew.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KathleenO,
Thanks for reaching out and sharing your honest feedback about the WH-CH520 headphones. We’re sorry to hear that the build quality and sound experience fell short of your expectations.
We really appreciate you taking the time to share your perspective on the feel of the headband.
Your feedback is truly valuable. It helps us understand where we can make improvements for future models.
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany