Customer Ratings & Reviews

Hello KiaraS,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the pricing and sound quality of the WH-CH520, which prompted you to return the product.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi user117512, thank you for your feedback. We understand your frustration regarding the need to use the Sony | Headphones Connect app to control various functions of your WHCH520 headphones. Indeed, the app provides additional features and settings, such as updating the headset software, customizing the equalizer, and displaying battery charge levels.

However, it's worth noting that basic operations such as turning the headphones on and off do not necessarily require the app. You can do this directly on the headphones by pressing and holding the power button for about two seconds until the indicator light flashes. The app is primarily used for optimizing and customizing your listening experience but is not required for essential functions.

If storage space is a concern, you can feel free to uninstall the app after setting up and configuring your headphones according to your preferences. This way, you can save space on your device while still being able to perform basic operations with the onboard controls.

We hope this resolves your concerns, and we appreciate your input on making our products even better.

Thanks for choosing Sony!
Gus

Thank you for sharing your feedback, Ileana.

We are truly sorry to hear that the WH-CH520 headphones did not meet your expectations and that you were disappointed with the perceived quality. We understand your concern, and we sincerely apologize that this product did not satisfy your needs.

We strive to offer a balance of quality, features, and affordability across our range, and we regret that we missed the mark for you on the quality of this particular model.

We value all customer input, and we will share your comments regarding the quality with our product development teams as we continuously work to improve our offerings.

Thank you for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi ssejuela,

Thank you for taking the time to write such an in-depth review of your experience with the WH-CH520 Wireless Headphones. We are so happy to know your satisfaction with the very comfortable & stylish design, multipoint connection function, ease of pairing, long-lasting battery life, and reasonable price of these headphones. We greatly appreciate your feedback with the case storage and mute function.

With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for recommending our WH-CH520 and for choosing Sony!

- Romeo

Thank you for sharing your feedback, BrazjonR.

We are truly sorry to hear that the WH-CH520 headphones are not sitting comfortably on your ears. We understand that comfort is essential for an enjoyable listening experience, and we sincerely apologize that the fit did not meet your expectations.

We value this input as comfort is a critical design factor, and we will share your comments regarding the fit of the WH-CH520 with our product development team.

Thank you for bringing this to our attention and for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi DenisM,
Thank you for sharing your feedback on the WH-CH520 headphones. We apologize for any inconvenience you've experienced with the sound quality and volume levels.

To enhance your listening experience, we recommend the following steps:

-Use the Sony | Sound Connect app to switch the Bluetooth connection to "Priority on sound quality." This setting prioritizes audio quality over connection stability.

-Ensure that both your headphones and the connected device have appropriate volume levels.

You may also find these troubleshooting resources helpful:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776823.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html

Should any problems persist, consult Sony support contact below.
https://www.sony.net/support-contact

Thanks for considering Sony and letting us know about these issues.
Sincerely,
Estefany

Hi NobodyImportant, thank you for sharing your feedback. We apologize for any disappointment you experienced with the sound quality of your WH-CH520 headphones.
To help you get the best possible experience, here are a few things you could try:

-If you haven't already, you can use the Sony | Sound Connect app to adjust the equalizer settings. There are several presets you can choose from, or you can create your own custom sound profile to get the sound just right.
-Test the headphones with another phone or laptop to see if the sound quality changes. This can help determine if the issue is with the headphones or the original device.

If you need more personalized assistance, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany

Hi, Elana,

Thanks for letting us know your experience. We are very sorry for what has happened and we will be more than glad to assist you. Please, contact our Technical Support team as they can look for any options available regarding your concern. You can reach them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products. Have a nice day.
-DiegoV

Hello downton,

Thank you for considering Sony products.

We appreciate you bringing this to our attention and sincerely apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We understand how frustrating it can be when a product stops pairing and the battery fails shortly after purchase.

Please be assured that your unit is covered by a 1-year warranty. We recommend first following the troubleshooting steps outlined here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776913.html

If the issue continues, please contact our support team for assistance. You can find all the necessary contact options and resources at this link:  https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We are committed to helping you resolve this matter as quickly as possible. Thank you for your understanding.

Best regards,
-Fred

Hi iMty, We are sorry that you are not that comfortable wearing your Sony headphones. Please make sure to adjust the headband of your headphones according to the size of your head for more comfortable listening experience: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html. Despite your concern, it's nice to hear that you will still recommend your Sony headphones. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi NakeishaJ,
Thanks for reaching out about your WH-CH520 headphones. We're sorry to hear that the volume is not fulfilling your expectations. We understand how important it is to have an immersive listening experience.
We'd like to offer some recommendations to help you get the most out of your headphones:

-You can use the equalizer in the Sony | Sound Connect app to customize the sound and potentially increase the perceived loudness.
-Reset the headphones. You can find the instructions here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

If you need personalized assistance, please reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for your feedback.
Best regards,
Estefany