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Customer reviews

Rating 4.6 out of 5 stars with 2338 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,338 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice headphone

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WH-CH520,comes in well packaged cardboard box, No Styrofoam is a plus for me! In the box are the headphones, an aprox 6" long USB-C charging cable, user sheet and a paper/cloth hybrid cover wrapping the phones. Altgough they are not noise canceling, when music was playing I wasn't distracted by Spiderman on TV, which was turned up pretty loud. I chose jazz, Fourplay - 101 Eastbound, because of the deep bass and high notes. The music was very crisp and I'm not really sure if the sound was ATMOS or just surround but either way it was immersive and yep I am impressed. The sound quality when on a call was as good as the phone being to my ear. I never mentioned that I had on headphones to the caller and they never said anything about not hearing me clearly. The right side of the phones are where all controls are located. For music play/ff/back and for calls answering and disconnecting as well as the volume. I like them and can see myself using them on planes and in the airport or just relaxing while reading. They're very lightweight and comfortable to have on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marvlus,

      Fantastic! Thank you very much for the perfect star review! We are so happy to know that you are well-pleased with the stylish eco-friendly packaging, exceptional sound quality, and superb performance of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you for sharing your great experience with the WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent buy for the Price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are lightweight, comfortable, crystal clear through Bluetooth and most importantly they are priced appropriately. The Noise cancelling works better than most high end and they are easy to carry around and for working out, unlike air pods which constantly fall out of your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisMorgan,

      Thank you very much for sharing your amazing experience with the WH-CH520 Wireless Headphones! We are extremely pleased it suits your needs. Your assessment is spot on, these headphones were designed with people like you in mind. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you for purchasing our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Headphones

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these wireless headphones. I am not a fan of earbuds since they either fall out or hurt my ears. These Sony Wireless headphones are extremely comfortable and light weight. They hooked up to Bluetooth on my IPhone and the sound quality is very good. The headband is adjustable and the ear covers fit nicely on my ears but if you have huge ears, then these might not be for you. There was not an instruction manual so I needed to scan the the code to review the instructions. This annoys me since they included other pieces of paper & they could do a quick start with photos. The earphones charge with this extremely short USB-C cable and it would be much easier to charge if the cable was a longer length. They don’t totally cancel noise but only loud noise would tend to interfere. I am flying soon so I will see how good they are on a place. From a cost standpoint, these are very reasonable and are of good quality. Once charged, they are supposed to last for 50 hours so that is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LilySue, We're very grateful for this positive feedback! You can enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
      Designed for all-day comfort. Not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. Thanks for choosing WH-CH520 Wireless Headphones. Jay Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good basic headphones

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent pair of on ear headphones with a straight forward app. Pairing this set of headphones was super easy and the app is pretty basic offering the ability to make adjustments and save custom profiles. The build of the headphones is solid and the all black is kind of sleek looking. The ear foam is fairly comfortable however I did feel like they seemed to have pressure point type pain spots on my ear after extended amounts of time. These are great for shorter periods of time and do fit my 7 year old pretty well. I think these will be used for long car rides with my kids more than anything. These would probably be best for gaming or tablet use as the bass and clarity are lacking for a primary music pair. Podcasts and streaming TV sounded pretty clear thorough these. They charge quick and the battery life is what's expected, nothing crazy long. This is a nice option that doesn't break the bank but still offers some higher end options like the built in mic and the app with custom profiles. If you aren't looking for high end music quality and just need a good every day type use headphones then this would be an awesome option. This would also be good for kids who are ready to step up from the "kids size" or "kids style" plug and play type headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kat777, Awesome! We are so glad to hear that you are happy with the features and comfort of your new WHCH520! These headphones are designed for all-day comfort! Not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort.

      Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great for $40!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great over-the-ear headphones on a budget. They're pretty good at canceling noise but not so much so that I'm oblivious to my surroundings (I wear them a lot at work). If you're looking for true noise cancelation, though, these probably aren't it. That said, the sound quality is great and they have a pretty good range before they start breaking up. I use them for several hours every day and charge them about once a week, but that isn't even necessary since they've never dropped below 50% charge since I've had them. Phone calls with these are easy and clear. The cons for me are that the headband sometimes slides forward on my head especially if I have my hair in a high bun and they can fall off pretty easily. This sounds weird but I wish I would've measured my ears before ordering because they are slightly small on my ears, so big-eared folks beware.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user414442,

      Thanks for commenting! We are thrilled to hear that you are satisfied with the amazing sound quality, long-lasting battery life, superb call quality, and reasonable price of the WH-CH520. We truly appreciate your input with the design of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good sound for the price. it's not too bulky and fits well in most of my bags. a little tight but that means it doesn't slip off my head when i move too much. i havent charged them since they came out of the box the battery is really good too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well built, hard scratch resistant surface. Good overall sound for the price range.one issue is that hard sometimes to turn on, I have to hold down the Bluetooth button long time to begin the search process but once on it connects easily. The best thing about these earphones is the battery life. I have used it for 12 hours straight and they still have a charge, and they charge upper fast as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sonty headphones review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall! From the sound to the battery life to the comfort of the headphones themselves. No complaints can be made whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headset!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this headset due to the great reviews and it does NOT disappoint. Has amazing sound quality, comfortable, and has a long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Wh-CH520 Wireless Headphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are most comfortable, have excellent sound and have a long period of use before needing to be recharged.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 3 out of 5 stars

    Overall poor design. Wouldn't buy them again.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok audio quality for cheap headphones and good battery life. Somewhat comfortable considering I have large head. The main thing I don't like about them is the controls and audio responses are poorly designed. The on/off/connect noises are all barely unique string instruments. I'd rather have the extremely cheap things I've had in the past that call out in a horribly accented voice what it's doing. The buttons are hard to tell the difference by feel. There is also almost no indication they are on, the LED only blinks occasionally.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good headphone for everyday purposes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fast charging long play headphones. Comfortable enough for extended wear. Sound quality and volume OK. Only downer is controls are tiny and not clearly defined to the touch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GpaH, We are happy to know that you like the sound quality, volume, and battery of your Sony wireless headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Sorry to hear about your concern. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Solid choice @ this price point.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound & comfort at this price-point. Paired easily w/ laptop. Excellent battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user248926,

      We appreciate the 5-star rating and we're happy to hear that you like the sound quality, comfortable design and price point of the headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good set of basic Bluetooth headphones

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-CH520 is an excellent basic set of Bluetooth headphones with a number of convenient features. The headphones come in a nice-looking box whose only meaningful contents are the headphones themselves and a USB type A-to-C cable that can be used for charging. The charging port and all controls are on the right earpiece. There is no usage documentation in the box, but there is a QR code that takes you to a web site where there is a quick-start guide and a more detailed user guide. The first thing I was glad to discover is that these adjust to fit my large head; I have had to return more than one set of headphones in the past that simply would not fit me. There is a downloadable app available to help pair the headphones to a phone or tablet, but it is not really necessary since pairing can easily be done from the device’s settings in the usual way. The app is useful if you want to adjust the balance or tuning, and to update the firmware if necessary. One welcome feature is that the headphones retain pairing information for up to 8 devices, which should be enough for most users. I paired them to my Android smartphone, Samsung tablet, and Windows 11 Surface tablet. It also supports two simultaneous connections, meaning that you could, for example, be watching a movie on your tablet and then answer a call that comes into your smartphone. The controls on the right earpiece consist of three multi-purpose buttons. When listening, these control volume, play/pause, and fwd/back track skip. When a call comes in, a button is used to answer and later hang up the call. Another useful function lets a double-tap on the center button bring up your voice assistant on your phone. I was able to use this to activate the Google Assistant and give it commands such as to launch my favorite music app. It also works with Siri but I was not able to test that. Listening to music brought home how much better headphones are in general than the wireless earbuds that I’ve been using the last few years, especially at the bass end of the range. I listened mostly to jazz and classical pieces; although I don’t have anything for a direct comparison, the audio performance is more than acceptable, and can be adjusted via app. I only have a couple of negatives on this product. It would be nice if there were a connector for a direct wired connection, which would be useful, for example, when flying. Also, the earpieces are of a size that they go right onto your ears instead of around them, making them uncomfortable – at least for me -- if worn too long. Overall, however, I would say that these are as good as any wireless headphones that can be found at this price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doug G, we appreciate your detailed review of our newest product. We appreciate your feedback regarding wired connection and comfort of your SONY unit. This unit is purely operated by Bluetooth connection. We also recommend checking this link when wearing the headset for comfort:

      https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html?search=wearing

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    "Bang for your buck" as they say

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is quite impressive. Comfortable and very nice sound quality. Not noise cancelling. Quality of phone calls is great on my end, but have gotten feedback that my background noise is loud from those on the other end. Not sure if there is a setting to help with that. I think quality for cost is excellent and I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Excellent product for the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound; easy to use; comfortable on ears; excellent battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality listening, easy to use. Comfortable to wear. Person on the other end of calls can actual hear your surroundings. Would like the charge to last longer, because I maybe on the phone for longer than usually times. I like these because earbuds don't fit in my ears well and I dont like ear pieces you need place and adjust around your ear. 5 star.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pleasant2,

      Fabulous! We are truly delighted to know your satisfaction with the exceptional sound quality, very comfortable fit design, ease of use, and superb performance of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts forever, good sound. Comfortable on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimchiT,

      Thanks for commenting! You've made a great choice! We are extremely pleased to know your satisfaction with the exceptional sound quality, long-lasting battery life, and very comfortable fit design of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony deals

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get any better for the price,they sound great and works excellent on my phone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Celly,

      Thank you for choosing Sony!

      We're excited to hear that the WH-CH520 headphones deliver great sound quality and work seamlessly with your phone, all while offering excellent value. Your positive feedback inspires us to keep providing products that enhance everyday experiences.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Comfort
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable budget headphones

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are nice for a pair of entry level headphones. Keep in mind that they are not noise canceling or anything like that. When listening at medium to lower volume levels you can hear sounds around you. I could hear my wife talking to me at lower volume levels without too much trouble. I did like that you can easily pair them to multiple devices. I had them paired to my iPhone and then paired them with my iPad without any trouble. Making calls with them worked fine. I could hear the other person just fine and they told me that the audio from them was ok. Not as good as the iPhone microphone, but not too bad. I logged into the Sony headphone app and there are a couple of nice features when doing that. The thing I liked best was the ability to use an equalizer. There are a bunch of built in profiles and there are a couple that you can set up yourself. If you are going to be wearing them for long periods of time, I found that they were very comfortable. They don't press on my ears too hard and they are not very heavy. So I was able to wear them for extended periods of time without any trouble, If you are looking for a budget pair of headphones, I would highly recommend these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tyeske, Awesome! We are so glad to hear that you are happy with your new WHCH520! A listening experience just for you! Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you so much for choosing Sony! -Carl Sony_US