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Customer reviews

Rating 4.6 out of 5 stars with 2335 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,336 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid headphones for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an inexpensive set of headphones these work well and sound good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value excellent sounds. I have bought 3 pairs of these headphones. They do not disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for my 7 year old with Autism. He is about to cancel out all the noise around him

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chuchibaybee,

      We feel privileged to know that the WH-CH520 is providing such a positive experience for your child. We understand how important comfort and consistency can be, which is why we designed these headphones to be lightweight with soft earpads and a pressure-relieving headband for extended wear. The extraordinary 50-hour battery life also ensures that their favorite sounds or calming audio stay available without the disruption of frequent charging. It is truly heartening to know our technology is playing a helpful role in your 7-year-old’s daily routine.

      Thank you for trusting Sony.

      Best regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones for its pirce

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price. It doesn't have noise canceling but I can't even tell when listening at half volume or more. The sound quality is perfect, it gets pretty loud if you like it too, and it has a great beat. Overall one of the best headphones I have ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Playstation,

      Amazing! We are truly delighted to know your satisfaction with the exceptional sound quality, reasonable price, and superb performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re worth the buy but keep in mind the ears are small.They don’t actually stay on your head moving around so not good for sports/high activity. Battery is great tho and being able to use the Headphone Connected app to play around with the music is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi naree, Great! We're thrilled to hear you like the excellent battery life and the option to use the Headphones Connect app that tailors sound to your personal preference. And to ensure a comfortable and secue fit and to use the unit for longer periods, please adjust the left and right slider. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    100/10 would recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are 100/10 would recommend to anyone and they are more so on the cheap side a little and the sound is great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy to use!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy to set it up. Crystal clear sound. I am 100% satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! Sound is excellent! Would purchase again for gifts!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Sony is stellar but over time the band started to widen and they fall of when I lean over or lay back

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JoelZ!

      We are happy to hear that you find the WH-CH520 to be a stellar product! It is wonderful to know that the sound quality and performance have met your expectations.

      Regarding the fit over time, we appreciate you bringing this to our attention. While the headband is designed to be lightweight and flexible for long-term comfort, we understand how a change in tension can affect your experience—especially when leaning back. We suggest ensuring the sliders are fully retracted when not in use to help maintain the original shape of the band.

      Your feedback is incredibly valuable as it helps our engineering teams look for ways to improve the durability of our future designs. Thank you for being a Sony customer!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset. Fit's perfectly over head and sound quality is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OliverA,
      Awesome! We really appreciate you like the amazing sound quality and comfortable fit of your new headphones. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ain’t headphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If my headphone is not Sony I don’t like it Sony is the best good sound systems and sounds good I love it and highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good wireless headphones very pleased with them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there,

      We’re thrilled to hear that you’re pleased with your new headphones! We appreciate the positive feedback on your experience. Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great for not only listening to music but watching videos Aswell also their's a good amount of nose canceling not so etreme just what I prefer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price. I didn't want to spend a lot but wanted some for versatility.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadysonH,

      We are happy to hear that the WH-CH520 is providing the versatility you need at a great value. It is wonderful to know they are a perfect fit for your requirements.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Ok, for what I use them for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, I mainly use them to listen to shows while cleaning the house. They are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christina!
      Thanks so much for sharing your thoughts on the WH-CH520.
      We're really happy to hear they’re making your housework a bit more enjoyable!

      Thanks again for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sony Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality headphones. Sony always makes amazing sound products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for Angel Tree Child

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were bought for a child on our Angel tree. Im sure there were much appreciated

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleM!
      Thank you for sharing your kind gesture with the WH-CH520 headphones. It is truly wonderful to know they were part of such a meaningful gift!

      Thanks for choosing Sony!
      Warm regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my daughter and she loves them, clear sound. A great value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielC,

      Thank you for choosing Sony!

      We're thrilled to hear that your daughter loves her WH-CH520 headphones. Providing clear sound and great value is what we strive for, and it’s encouraging to learn that the product performed to your satisfaction. Enjoy the music!

      Best regards,
      Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality and good prices ever!! The costumer service wonderful…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KikeDonado. We're thrilled to hear that you are pleased with the quality, pricing, and customer service of Sony Electronics!. It's always wonderful to receive positive feedback from our customers. If you have any specific items you found particularly impressive or any experiences with our customer service team that stood out, feel free to share them!. Thanks for choosing Sony. -Milton sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product and quality. The headphones are working very well.

    I would recommend this to a friend