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Customer reviews

Rating 4.6 out of 5 stars with 2335 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,335 reviews
  • Rated 4 out of 5 stars

    It’s does it’s job and sounds okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my favorite Sony headphone. It does its job but unless you live alone or don’t use public anything I was missing that noise cancellation

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lisa,

      Thank you for choosing Sony!

      We’re honored to hear your feedback on the WH-CH520 headphones and apologize for the inconvenience caused by the lack of noise cancellation. We appreciate your insights on how this affects your experience in various settings. Please be assured that we will forward your comments to our dedicated Sony team for their thorough review as we continue to work diligently to enhance our products.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Comfort, Weight

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good performance. Comfortable, less weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MdsaifurR, amazing! We're glad you are enjoying your new headphones! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, easy to carry around and awesome sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way they fit better than any other headphones I've tried, but they fell apart after a few months. Not because I was rough, I picked them up and it fell apart in my hands. Also had issues with connecting to my devices. I could connect to my phone but nothing else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Get yours!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this during the Black Friday Sale. I definitely recommend this. It has a very slick and great design. I got one for my kids as well. The sound is amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeat

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the greeeeeeeeeeeeeeeeeeeeeeeeeeat review, JessicaV!

      We are so happy to hear that you are loving your WH-CH520 headphones. It's awesome to know they’ve made such a big impression on you.

      Thank you for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for any occasion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy these headphones since I bought. They are a great replacement for the prior ones that I wore out. I made a great choice with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really great price for a great product. My husband loves these so much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BeeW,

      Thank you for choosing Sony!

      We're honored to hear that the WH-CH520 headphones are a great fit for your husband. Knowing they bring enjoyment and value means a lot to us, and it motivates us to continue delivering quality products that make a difference in everyday moments.

      Best regards,
      -Fred sony-global

  • Rated 3 out of 5 stars

    Did not like..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not crazy about the sound. And there wasn't much bass. And you literally can hear every sound near you. The color I purchased looks very cheap. I returned them

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DemarieM,
      Thanks for the review and for sharing your honest thoughts on the WH-CH520. We're truly sorry these headphones didn't live up to your expectations, especially regarding the sound quality and the look of the finish.

      We’ve taken your notes to heart, and we hope we can earn back your trust with our future products.

      We appreciate you giving Sony a chance with this product.
      Warm regards,
      Estefany sony-global

  • Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as per the brand sony its not as good as i think. but obviously quality is good sound is like ch500 not enough bass and for me is not comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headset and great audio sound and clearity

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and are very comfortable. Great buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight good to use at the gym or any activities.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdithC, thank you for your thoughtful review of the WH-CH520 headphones! We're thrilled to hear that you find them lightweight and suitable for gym activities and other usage.

      The WH-CH520 is designed for comfort and portability, making it an excellent choice for those on the go. Its lightweight build enhances wearability during exercise, and its sound quality ensures that you can enjoy your favorite tracks while staying active. If you have any other feedback or questions about specific features, feel free to share!

      Thank you once again for sharing your experience and for choosing us!
      Gus Sony_US

  • Rated 4 out of 5 stars

    Ok for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best, definitely not the worst. I bought them for a ‘tween who thinks they work just fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MisterM,

      It is fantastic to know that these headphones are working out well and proving to be a reliable choice for their daily use.

      We designed the WH-CH520 to offer a balanced, high-quality audio experience with an emphasis on comfort and incredible battery life—up to 50 hours—making them an ideal option for younger users who are always on the go.

      Thank you for choosing Sony.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad loves them. Great quality and loud. Blocks out outside noise. Perfect Gift, Great value!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones have amazing battery quality, and you really can’t beat it for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive feedback on the WH-CH520 headphones, KaitlynK! We're delighted to hear that you're impressed with the battery quality and find the price unbeatable. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.
      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Clear sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound proof I feel like I’m at a concert the sound comes with great bass and clear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone. I was amazed at how well they worked! They are light, and they sound great. They are also fairly compact. Knocking one star off because the keys on the side are too small and Bluetooth pairing was bit of a challenge. Once I got it going through, I was super pleased. I would definitely buy these again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vaarta, Thank you for the positive review! We're so glad you like the lightweight and compact design, great sound quality, and overall features of the Sony WHCH520. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size of the buttons and pairing procedure and will be sure to forward this feedback to the appropriate department.
      Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patty‘s headphones for my nephew’s during Christmas best gift ever! They are excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    THIS IS THE BEST HEADPHONES

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphone I ever had. Sadly I has to return it because someone broke it by accident. Being someone who plays basketball daily, this is the best option you could pick

    I would recommend this to a friend