Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 11135204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Smaller than it looked in the pictures
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There really small,uncomfy and hurts my ears also was not worth the money
No, I would not recommend this to a friendHead sets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound isn’t good there’s no base and the volume is very well compared to other products I have used.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DenisM,
Thank you for sharing your feedback on the WH-CH520 headphones. We apologize for any inconvenience you've experienced with the sound quality and volume levels.
To enhance your listening experience, we recommend the following steps:
-Use the Sony | Sound Connect app to switch the Bluetooth connection to "Priority on sound quality." This setting prioritizes audio quality over connection stability.
-Ensure that both your headphones and the connected device have appropriate volume levels.
You may also find these troubleshooting resources helpful:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776823.html
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html
Should any problems persist, consult Sony support contact below.
https://www.sony.net/support-contact
Thanks for considering Sony and letting us know about these issues.
Sincerely,
Estefany
Bad Start
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions included with these earphones are totally inadequate! I had to call Sony 3 times to get them to work!
No, I would not recommend this to a friendAwful! Avoid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Upgrade to something better. First it tries to trick you into downloading an app in order to use the headphones so it can track your data and everything you do. But you get around that and connect the headphones and the sound is absolutely terrible. It’s the worst sound of any headphones I’ve ever used in my entire life. I expected better from Sony.
No, I would not recommend this to a friendNot as I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quailty is below average. Its not horrible but I expected just a little bit more being that its a sony product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NobodyImportant, thank you for sharing your feedback. We apologize for any disappointment you experienced with the sound quality of your WH-CH520 headphones.
To help you get the best possible experience, here are a few things you could try:
-If you haven't already, you can use the Sony | Sound Connect app to adjust the equalizer settings. There are several presets you can choose from, or you can create your own custom sound profile to get the sound just right.
-Test the headphones with another phone or laptop to see if the sound quality changes. This can help determine if the issue is with the headphones or the original device.
If you need more personalized assistance, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
way smaller then what was shown.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be a good headphone but it's VERY tiny, It was made for toddler to small child sizes. Not made for adult skulls.
No, I would not recommend this to a friendGood for the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but broke easily Not sure if it was defective
I would recommend this to a friend3 month failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased September 1, 2025. On December 1, 2025 the headphone stopped pairing and battery failed. Just read that the return period ended on September 17, 2025. Beware of doing business with Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello downton,
Thank you for considering Sony products.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We understand how frustrating it can be when a product stops pairing and the battery fails shortly after purchase.
Please be assured that your unit is covered by a 1-year warranty. We recommend first following the troubleshooting steps outlined here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776913.html
If the issue continues, please contact our support team for assistance. You can find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We are committed to helping you resolve this matter as quickly as possible. Thank you for your understanding.
Best regards,
-Fred
Wouldn’t recommend it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and thought the quality would be better. It broke after using it for a few weeks. Wasn’t able to return or exchange it. My daughter was really sad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Elana,
Thanks for letting us know your experience. We are very sorry for what has happened and we will be more than glad to assist you. Please, contact our Technical Support team as they can look for any options available regarding your concern. You can reach them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products. Have a nice day.
-DiegoV
- Cons mentioned:Volume
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to try them out too know . An see I wish they was a lil louder
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NakeishaJ,
Thanks for reaching out about your WH-CH520 headphones. We're sorry to hear that the volume is not fulfilling your expectations. We understand how important it is to have an immersive listening experience.
We'd like to offer some recommendations to help you get the most out of your headphones:
-You can use the equalizer in the Sony | Sound Connect app to customize the sound and potentially increase the perceived loudness.
-Reset the headphones. You can find the instructions here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
If you need personalized assistance, please reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Best regards,
Estefany
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended but not that comfortable around the ear. Not sire if it has anything to do with the size of the head. Heard to compare when you buy from online purchases.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iMty, We are sorry that you are not that comfortable wearing your Sony headphones. Please make sure to adjust the headband of your headphones according to the size of your head for more comfortable listening experience: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html. Despite your concern, it's nice to hear that you will still recommend your Sony headphones. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Uncomfortable for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately returned this immediately because of how uncomfortable they were for me. The pressure of the headband on the top of my head gave me a headache.
No, I would not recommend this to a friendso small for toddler ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear covers are so small- these should be made for children 12 and under. being returned. Did not connect to anything except a chromebook, not our pc, tv, phone
No, I would not recommend this to a friendStop working within 2 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headsets for my son's birthday they stopped working within 2 months Sony replaced them gave us a better color
I would recommend this to a friendtoo tight
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hardly use it. It's too tight to wear w glasses
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality does not stayed sync with my phone. But price was very reasonable. I guess you get whT you pay for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarisolD,
While we are glad to hear your satisfaction with the reasonable price of the WH-CH520, we are really sorry if you are having a sync issue when using it with your smartphone. This is certainly not the experience we were hoping you would have. Depending on the connected device, the volume may not sync with the headphones. If this is the case, you may not get the desired volume by adjusting the headphones volume. You may try using a combination of the headphone volume and the volume of the connected device to isolate the problem. And if you are having an audio and video out of sync or audio delay issue, please refer to the below:
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
ref: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776910.html?search=sync
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Comfort, Connectivity
Heavy Sound From Lightweight Phones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised at how light and simple these headphones seemed out of the box. I didn't expect the quality of the sound from them, but for on-the-ear type, they have really good bass and clarity. This was the first inexpensive set of headphones where I wasn't immediately tempted to open an equalizer to tweak the sound, they sounded that good. I actually heard and noticed sounds in songs I've listened to many times that I never really noticed. I prefer over-the-ear phones but these sit well on my ears and I don't get the sweat that I do with those type. These are a budget set, no independent volume control, so you must control it with the device playing the sound. They paired easily with my PC and two phones, and have the usual track-forward and back controls. The battery level is reported when you power them on, and even after a couple hours of use still reported "battery fully charged." They charge easily with an included USB-C cable. Being a low-cost set, there is no included zipper case like the more expensive Sony models, but I think the sound quality makes these worth the money. They sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolBoomer, That's great! We're glad to hear that you are happy with the quality of the WH-CH520 Wireless Headphones. You can enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thanks for sharing this review. Jay
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working well broke right away woranty next time
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Too small for my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sounds good. Just too small for my ears.
I would recommend this to a friend Decent headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound was okay, left hinge broke after 3 months tho and sound quality was kind of poor
No, I would not recommend this to a friend