Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 11135204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Nice little addition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. These were purchased for my daughter to have something to listen to her ebooks as she roams around the house. Not recommended for gaming or noise cancelling but for great for normal music and ereader lovers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasMcvicker,
We are really happy to hear that the WH-CH520 is the perfect companion for your daughter’s e-books and music as she moves around the house. We designed these headphones to be ultra-lightweight and comfortable for long sessions, with a battery life of up to 50 hours so she can keep listening without frequent charging. While this model focuses on high-quality audio through our DSEE™ technology rather than active noise cancellation, we are thrilled it provides the clarity and reliability needed for her favorite stories.
Thank you for making Sony part of your family’s daily listening.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Sony - WH-CH520
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I was expecting to be, the sound quality is OK, and battery life is good
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, BrandonT!
We are so pleased to hear that the product exceeded your expectations! It's great to know that you are satisfied with the sound quality and that the good battery life is enhancing your experience. We design our products to be reliable and provide great value, so your feedback is very rewarding.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Comfortable with good sound and battery life.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear. Good sound quality and battery life. Easily connects to my LG TV and PC. However the first pair failed after 3 weeks. Fortunately it was still within the Best Buy return period. I exchanged for another pair which is working ok. Hopefully the first pair was a one off.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Good product lightweight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super lightweight I am able to wear this while working out. Looks and feels nice. Beats beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NotSoAverageJoey,
Thank you for choosing Sony!
It's rewarding to hear that you're enjoying the lightweight feel and design of your WH-CH520 headphones. We're happy to know they're a great fit for your workouts and that you find them both comfortable and stylish. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable then I expected to be. Very clear good battery life. There not beats but it’s still Sony so the product speaks for itself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi averagetechguy,
Thank you very much for sharing your amazing experience with the WH-CH520 Wireless Headphones! We are extremely pleased it suits your needs. Your assessment is spot on, these headphones were designed with people like you in mind. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you for purchasing our WH-CH520 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect, very loud and good bass. Battery only needs charge every other day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WaylonL,
Thank you for the fantastic review! We're thrilled to hear that you're enjoying the sound quality and impressive battery life of your WH-CH520 headphones. Your feedback is greatly appreciated.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
These headphones are a great buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome and the pri e was even better! I love that ine batter charging lasts for a looooong time as well. I recommend them.
I would recommend this to a friend - Pros mentioned:Battery life, Connectivity
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, easy to set up and connect to. The battery lasts a long time between charges too. Kind of hurts the ears, wish the ear cup was bigger.
I would recommend this to a friend - Pros mentioned:Battery life
Great Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are decent for the price. I purchased them when they were on sale at almost half off. The only real complaint I had was that in order for me to use them on another device I had to totally unpair them for the current device. I like to be able to switch between devices without having to go through the pairing process. However, since these were really purchased for a specific device it's fine. The battery life is excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nwflgirl,
We're glad to hear that you found the WH-CH520 headphones to be a decent value, especially since you caught them on sale, and that you are enjoying the excellent battery life! We appreciate your feedback regarding the multi-device switching process. While the WH-CH520 supports standard pairing, our premium headphone models, such as the WH-1000XM5, do offer simultaneous multipoint connectivity for seamless switching between devices. We are happy they are working well for their intended purpose!
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Great prosuct!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long battery life and always connects easily to Bluetooth. Also, great sound! Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFH1979,
Thanks for this fantastic five-stars review!
We're thrilled to hear you're enjoying the long battery life and easy Bluetooth connectivity of your WH-CH520 headphones. It's also great to know the sound quality is so great that you recommend these headphones!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Very comfortable and clear sound quality
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones the sound is good, durable, comfortable.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Battery life +++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life on these are fantastic. They are comfortable and have a great sound.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Comfortable fit and clear audio with great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, clear audio, and amazingly long battery life. Only drawback is lack of indication it's on and finding the right button when worn.
I would recommend this to a friend - Pros mentioned:Sound quality
BEST HEADPHONES!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones! Charge fast very loud speakers but doesn’t hurt your ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollinD,
We are thrilled to hear that you are enjoying your new WH-CH520 headphones! We appreciate your feedback regarding the fast charging and the comfortable fit of the speakers.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has great battery life and the quality of hearing is great
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great sound and very comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work perfectly with Xbox series X, the sound is fantastic and they are very comfortable. Extremely good price as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayek1999, That's amazing! We're glad it works perfectly with your Xbox series X and good to know you're enjoying the superb sound quality and comfortable fit of your Sony WHCH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Wireless Bluetooth headset.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is very good. My kids love it so much. They love the wireless bluetooth connection and very good sound while listening to their favorite music.
I would recommend this to a friend 
I Wear Glasses and They Hurt My Ears.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH520s are a great set of headphones for simple listening tasks. They are on the lower quality side of Sony’s headphone line up; however, they will get the job done. I do have to say I found opening the packing frustrating. The outer later was easy to remove by then I couldn’t figure out how to open the box. I displayed in my pictures. The box has a little open window with another piece of cardboard with image of an arrow printed on it. OK simply move the box up according to the arrow… Nope wrong you need to push that area with the arrow and pull the bottom tab out. Whats up with this? I just want to open the box throw it out and start listening to music. Enough with my box opening rant and on to the headphones. The over the ear headphones sound decent but the sound was just off to me. At first I wanted to say that the speakers weren’t clear but it’s not that. Maybe I just want more out of these speakers as I have some other high quality Sony headphones that just blow these out of the water. Sony states this headset is equipped with 360 Reality Audio with an immersive feel. I did get an immersive feel but I just wish the tone and audio quality was better to appreciate it. These speakers are just missing something for me. The side buttons works for volume up and down, play, stop, next song, etc. In between the up and down buttons is a power button/Bluetooth button. At first I thought this was a button to activate siri or command prompts but then I learned its just for power and connecting Bluetooth devices. However, what is cool is I shouted hey siri and it instantly worked seamlessly with my phone and I was greeted by siri in the headset. But I have another complaint, its hard to differentiate all three buttons as they are all just in one bar so close together I can’t tell what I’m pushing and listen I am under 30 so I think others will run into the same problem. My next complaint, Sony state the WH-CH520s have all day comfort and I would have to disagree. After my initial try on for 20-30 minute with multiple songs. My ears did not only start to hurt but also sweat really quickly (yuck). I am a glasses wearer and the headphone cushions against my ear with my glasses behind the upper part of my ear made them hurt. I have normal glasses and wore may headphones of all types with no problem. Taking the WH-CH520s off of my head was a relief to me after 30 minute usages (not hours). Bluetooth connection to my iPhone 14 pro max was simple, seamless, and great along with the Sony app. Sony always does well with connectivity which is what makes me normally use Sony. YOU CAN CONNECT 2 devices to this headset to seamlessly switch between two phones/devices for phone calls/music, etc. Their is also an equipped microphone to answer/make those calls or go on web meetings. Overall, I would not want to use these headphones because of how they make my ears uncomfortable and with the audio quality just missing something for me but I could live with it on a case by case basis. I could live with some of the other concerns I have listed if they were more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tstall,
We're sorry to hear that you're having issues with the WH-CH520 Wireless Headphones. We apologize for the inconvenience. Designed for all-day comfort, not only is the design stylish, but it’s also crafted with ease-of-use in mind. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. When playing music, check the connection status of the headset and the transmitting Bluetooth device. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
For Location and function of parts of the WH-CH520 Wireless Headphones, refer to this link:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776825.html
Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. You can view a video or see the texts below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Please refer to this link for Bluetooth Connection: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776853.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH520/B:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Weight
Good sound quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my 4 year old grandson. It’s light and he keeps it on. He uses them all the time. Great gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Angelv,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-CH520 headphones are a perfect fit for your grandson and that he enjoys wearing them so often. Knowing that our product is part of his daily moments is very rewarding. We appreciate you sharing this thoughtful gift choice with us.
Best regards,
-Fred