Customer Ratings & Reviews

Hi Vaarta, Thank you for the positive review! We're so glad you like the lightweight and compact design, great sound quality, and overall features of the Sony WHCH520. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size of the buttons and pairing procedure and will be sure to forward this feedback to the appropriate department.
Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam

Hi WilliamJ,

We are truly heartened to learn that your mom is extremely happy with her new headphones!

It is always wonderful to hear when our products bring joy to our customers and their families. We designed the WH-CH520 to be lightweight and comfortable for long-term wear, with a battery life that keeps the music going for up to 50 hours, making it a great choice for daily enjoyment. We are so glad she is loving her gift!

Thank you for choosing Sony.

Regards,
Dominick

Hi Louiesitoo,

We are honored to hear that your WH-CH520 headphones are serving you so well during your gym sessions. We are glad to provide a reliable audio companion for your workouts and thrilled to know you are happy with your purchase.

Thank you for making Sony part of your listening experience.

Regards,
Dominick

Thank you so much for sharing your feedback, GregoryW! We're delighted to hear that you’re enjoying the sound quality and bass performance of the WH-CH520 headphones. Providing great audio at an accessible price is something we strive for, and it’s wonderful to know the headphones meet your expectations.

If you ever want to further customize your listening experience, consider exploring your device’s equalizer settings or the Sony Headphones Connect app (if compatible) for even more control over your sound preferences. And if you have any questions or need tips on care and maintenance, feel free to reach out—regular cleaning and careful charging can help maximize longevity and performance.

Thank you again for choosing Sony! Your satisfaction motivates us to keep delivering quality products.

Best regards,
Gus
Sony Social Media Team

Hello Tag2020,

Thank you for choosing Sony!

We couldn't be happier to hear that the WHCH520 headphones are working so well for your gym workouts. It’s great to know they’re helping you stay motivated and comfortable during exercise. We appreciate your support and hope they continue to enhance your fitness routine.

Best regards,
-Fred

Hi BMF3,

That's amazing! You've made a great choice! We are extremely pleased to know that it perfectly suits your needs and expectations. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi HenryH,

It’s rewarding to hear that you are so happy with your purchase! We are glad that you found the perfect balance of quality and value with these headphones, and it is wonderful to know that they have proven to be such an excellent addition to your daily routine. Thank you for choosing Sony.

Regards,
Dominick

Hi ManiS,

Thanks for commenting! We are so happy to know your satisfaction with the incredible sound quality, ease of setup, and very comfortable fit design of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Thank you for your review, Mine!

It’s great to know your WH-CH520 headphones are performing well. We appreciate your comments about the button layout and size; we’re always looking for ways to make our products more user-friendly, and your feedback helps us do just that.

Enjoy the music and thank you for being a Sony customer!

Best regards, Gus, Sony Social Media Team

Hi RobertM!
Thanks for sharing the review!
It brings us great joy to hear that your daughter is loving her new headset! We’re so glad it made for a perfect Christmas gift.

The WH-CH520 is designed for comfort with a lightweight build and soft earpads, making it great for long listening sessions. It features a massive 50-hour battery life and a quick-charge function, so she won't have to worry about the music stopping.

Thank you for putting your trust in Sony!
Best regards,
Estefany

Hi Scooter,

We are sorry to hear about your experience. This is definitely not the customer experience we want you to have. If the headphones are still with you, we highly recommend wearing the headphones correctly and adjusting the length of the slider according to the size of your head: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html.

We take all user input seriously and will make sure your comments reach the appropriate person. If you are still uncomfortable, you may want to consider checking out our over-ear headphones such as the WH1000XM5 or WH1000XM4. Should you need further assistance, you can email us at socialsupport@am.sony.com.

Sincerely,
Vincent