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Customer reviews

Rating 4.6 out of 5 stars with 2326 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,326 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    decent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nothing special good Sony quality, decent price, for this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome entry level headphones great for everyone looking for wireless headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chitown,

      We couldn't be happier to hear that you appreciate the quality of the Sony WH-CH520. It is excellent to know that you find them to be a superb entry level audio gear, perfectly suited for anyone seeking a cable-free listening experience.

      Thank you for trusting Sony!

      Regards,
      Dominick sony-global

  • Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can catch it on sale ...buy it, my kids using those headphones and they like it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, gMasta!

      We’re so glad to hear your kids are enjoying their WH-CH520 headphones. It's great to know they’re a hit with the family, especially when you can snag them at a good value! Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Definitely a buy now if on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on sale $30 off, use daily, the linking to other BT devices sometimes problematic but cannot say it is the headphones Its not a 400 $ apple item but for 40 $ it is pretty outstanding Using the app in android provides flawless one button connevtion to phone Using these right now

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, sound is so clear. Always wanted wireless headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Charger

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent products very nice service at the store .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Live love music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loved her gift. She didn’t even wait till xmas

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gamerhappy,

      It is truly wonderful to know that your daughter was so excited about her gift that she couldn't wait until Christmas to start using it. We are thrilled to hear that she is already enjoying her new headphones and that they brought such immediate joy.

      Thank you for trusting Sony.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality headphones good audio good design and nice app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was awesome, I bought another one recently

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, TimothyG!

      We are so thrilled to hear that you find the WH-CH520 awesome—so much so that you decided to pick up a second one! It is a huge compliment to our team when a customer loves a product enough to buy it again. We hope both sets of headphones are providing you with the long-lasting comfort and great sound quality you expect from Sony.

      Thank you for your incredible loyalty and for being a part of the Sony community!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a Christmas gift for my son and it likes them so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,

      We are very glad to hear that your son is enjoying his new headphones. He is sure to appreciate the impressive battery life of up to 50 hours for non-stop music, as well as the Multipoint Connection feature that allows him to quickly switch between two Bluetooth devices at once.

      Thank you for choosing Sony!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Liked them so much had to go back and get another!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter and ended up going back and getting another one for my other daughter about a year later. They work very well. The charge lasts a very long time. Both of my daughters are very happy with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aquasocks182,

      That's amazing! You've made a great choice! We are truly grateful to know that your daughters are very happy with the superb performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo sony-global

  • Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gift choice for a nice budget in my opinion!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great review, Jose!

      We’re happy to hear that the WH-CH520 headphones made for a perfect gift! We definitely agree that they offer a lot of value, especially with that incredible battery life and high-quality sound on a budget.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Awesome for music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music with bass and I'll be jamming out with my friends

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head sets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sound quality is very good. I have no complaint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kid friendly headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another headset for the kids much needed will spread the word

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonishaI!
      It is fantastic to know that you are looking into getting the WH-CH520 for your kids. We are so glad you’re finding our product helpful for your family!

      The WH-CH520 is a great choice because of its massive 50-hour battery life, which means less time spent worrying about charging. These headphones are also super lightweight and have soft earpads, making them comfy for smaller heads or long car rides.

      Thanks for choosing Sony. Enjoy the holidays!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Best of the world

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphone and the Best Buy service the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user623088,

      You certainly made a great choice! We are extremely pleased to know that you are satisfied with the amazing performance of the WH-CH520. We are also thrilled to hear your satisfaction with the superb service of Best Buy. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony man

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was surprised of the sound great headphones for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the over-the-ear version of these headphones and got these as a replacement when the others broke. When you download the app for these headphones, you can change audio settings like bass, vocals, treble, etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelaM, Thank you for the awesome feedback of your WH-CH520 Headphones! We are happy to hear your purchase went well and you are enjoying the exceptional sound quality and overall performance of the headphones. Good to know the built-in equalizer on the Sony Headphones Connect app revitalizes your music more. At Sony we strive to put forward the best possible products for our customers. High quality sound and comfortable, all-day listening in a wireless headphone. The WH-CH520 have an ultra-long battery life of up to 50 hours and a 3-minute quick charge gives you up to 1.5 hours of audio playback. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent, but small ear cuffs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a back-up set for the gym. Sound quality and aesthetics are nice. I ended up giving them to my 7 year old because the ear-cup size is extremely small, and i have very small ears as an adult. For the price, they're a decent set, but i would say more geared towards little ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Thanks for commenting. We are thrilled to know your satisfaction with the exceptional sound quality and stylish design of the WH-CH520. We greatly appreciate your feedback with the size of the soft earpads, and we are sorry if they aren't great for you. If there's something we can do to help or you may need information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of the day.

      Thank you so much for your purchase and for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality headphone at affordable price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality headphone from Sony. The sound quality is good but the only drawback is the microphone is it not able perform noise cancellation.

    I would recommend this to a friend