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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2424 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the product's clear sound quality, unbeatable battery life, and comfortable, lightweight design. Its seamless wireless connectivity, great price, and adjustable fit are also frequently praised. However, some users have noted issues with unclear volume and a lack of bass, along with uncertainty regarding compatibility with specific devices like the Galaxy 24 Ultra.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 2,424 reviews
  • Rated 5 out of 5 stars

    Good sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality it’s alright hhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice and affordable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them, but I thought they folded. Other than that...they are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn, Thanks for sharing your feedback on the Sony WHCH520 Wireless headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Unfortunately, these headphones do not fold. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Headphonez

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good mid level headphones. Battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Lasted One Day!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the headphones for the one day they worked and then while in use they just stopped even though they were fully charged. The other problem is that they come without instruction on how to pair them, how to adjust the sound that was advertised. Plus Best Buy gave me free music. Of course those instructions were not included either. Overall had the headphones lasted longer than a day I probably would've rated them 3 stars but not for the quality of the sound but for the almost total lack of information on their use!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I LOVE MY SONY HEADSET

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE MY SONY HEADSET!! LOVE IT LOVE IT LOVE IT!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoryN, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones, a bit on the small side, but good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deckerdude, Thank you for the positive review! We're very happy to hear you appreciate the overall quality of your Sony WH-CH520. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam Sony_US

  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When ordering I did No See Anywhere In Description it was Only compatible with certain phones! When taking back o store not much help from staff finding are pair that were! Very Disappointed

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeciaH, We are sorry to hear about this. The WHCH520 is compatible with Android and iOS phones.

      May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 3 out of 5 stars

    Got cheated by Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are okay but the on off volume buttons are too close together and should be colored differently. Also Best Buy said I would get three free months of You Tube premium but You Tube charged me. I tried to cancel immediately but they billed me $13.99 for the first month. I asked Best Buy for help but they just said I would have to convince Google You Tube to change it. Best Buy lied to me when I made the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a Christmas gift and they arrived early! Great item!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphones are good only bad thing about them is that the earmuff part is kind of small but other than that it's worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came perfect, and work amazing. Got them for my dad for Father’s Day. Best gift of the year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones were a great buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very happy with the headphones. My grandson loved them. Got good service and picked up my ordered item quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great even when little bits of water splashes on then great for my job and school!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. I got this for my mom who can’t gear very well. She has a Roku tv and was able to use the Bluetooth to listen to her tv better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KristenC, Amazing! We're thrilled to hear that you are loving your new headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I needed for my Sony TV. It does everything what I need it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed by how quickly I received the package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing when I’m making music on the go it helps so much and it doesn’t leak sound that much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work great, I am very happy! Would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best bang for the bucks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for the bucks! Not a big disappointed. 5 Stars!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmPS, Choosing these headphones will definitely be worth it! We really appreciate this fantastic review of your WH-CH520. We're happy to hear about your excellent experience with the amazing sound quality and overall features of these headphones. It sounds like we hit the mark with the WHCH520. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thanks for leaving us such a wonderful review! -Jess Sony_US

  • Rated 4 out of 5 stars

    Delayed audio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there is some delay in audio, when watching videos

    I would recommend this to a friend