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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2418 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,418 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great battery life and good quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this pair of headsets for my 13 year-old son after having issues with a prior purchase of similarly designed headphones that were made by a different company and were poorly made. My son has reported no issues with the headphones and has actually commented that the battery-life has been surprisingly very good. My son uses the headphones for console gaming, talking to friends on his phone, gaming on his phone, and watching other forms of media. He really likes the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Glad I purchased!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so these headphones surprised me as well. I’m not a big noise canceling guy but at the same time I still couldn’t hear a lot of outside noise to the point I was distracted from my music. Also these are advertised to last 50 hours and I can say I have used these max 8 hours and haven’t seen the 100% break yet. I see a lot of individuals say these hurt their ears and while that’s valid, I can’t say the same. These are really comfortable. And I honestly prefer these headphones over any earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    Sony wireless headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for the price. Comfortable to use. Good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarthikG,

      Fantastic! You've made a great choice! We are so grateful to know your satisfaction with the long-lasting battery life, reasonable price, very comfortable fit design, and superb performance of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for purchasing our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    My favorite purchase

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so underrated. I got them because 1. I kept losing my airpods and 2. My airpods were irritating my ears and causing acne in my ear dispite cleaning them regularly. I got these headphones on a deal for $40 and it was a steal. They’re comfortable, easy to keep track of, and the battery life is unbeatable. It tells you the battery percentage each time you turn them on and mine have never gone below 75% and I rarely charge them. I can also track the battery in the app that comes with the headphones! I’ve also left these on for multiple days straight by mistake and the battery still remains above 75%! Also, i’m listening to the enhanced/dramatized version of the ACOTAR series and it sounds incredible while im wearing these!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 4 out of 5 stars

    Son headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good ..not problem on conecct to my divice

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GOOD QUALITY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, very good quality so far, good sound and fast connection. Recommended for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MildreyE,

      It is most rewarding to hear that your new WH-CH520 headphones are delivering such high quality and a fast, reliable connection for your gym sessions. We designed these to be lightweight and long-lasting, and we are glad to know the sound performance is hitting the mark during your workouts.

      Thank you for choosing Sony to power your fitness journey and your daily soundtrack.

      Best regards,
      Dominick sony-global

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Good quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality for their size and price. Easy Bluetooth pairing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KonstantinM, thank you for the five-stars! We are really happy to hear you're enjoying the WHCH520 exceptional sound quality, their size, price and even the Bluetooth feature! Thank you for sharing this complete review and for choosing Sony! Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Perfect. Give Bosw a run for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New features makes it easy to use. Headphones gone high tech. Lightweight, sound is great. Control the equalizer. Which is the bomb!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the awesome feedback, Andie!

      We are so glad to hear you're loving the WH-CH520! It's great to know they feel super lightweight and that the sound is hitting the spot. And yes, being able to control that equalizer is totally the bomb for getting the music sounding exactly how you want it!

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality fix nice on the head good sound and great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TEXASBOY,

      We are really happy to hear that your WH-CH520 headphones are providing such a comfortable fit and high-quality sound. It is fantastic to know that you are finding so much value in their performance and design! We hope they continue to bring you many hours of great listening.

      Thank you for choosing Sony for your audio needs.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great value headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sound. Easy setup. Stays on throughout gym use. Been using them daily for over a month and haven't charged them yet. Can be uncomfortable after extended use (1 hour+) if you wear thick glasses but that isn't uncommon for on ear headphones. Excellent value

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is wonderful! These are the best headphones I’ve ever owned. And the price is surprisingly low for the great quality of sound.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones have a good quality sound, I really recommend this. I use them every time that I go to the gym for 2 hours and don’t need to charge many times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price they are an excellent choice. Everything works and connects as it should. For reference, these are for my 93 year old grandpa who also wears hearing aids. Five stars for this price point.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Good long life wireless headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are surprisingly great and comfortable. I travel a lot and have used these on both domestic and international flights, long life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery and good sound quality. I am using it every day.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves them! Great Quality Product!! The charge lasts forever

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Good product with excellent sound and connectivity

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Daughter happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is extremely happy. They are so comfortable that she fell asleep with them on Christmas Day. Great product, thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Andre,

      Thank you for choosing Sony!

      We’re excited to hear that your daughter finds the WH-CH520 headphones so comfortable, especially enough to fall asleep wearing them on Christmas Day. It’s heartwarming to know our product contributed to such a cozy and joyful moment. Your kind words encourage us to continue creating headphones that combine comfort and quality.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product with good sound quality ii really loved it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AJAYK!
      Thanks for the review! It brings us great satisfaction to hear how much you love your WH-CH520.

      These headphones offer a massive 50 hour battery life and Fast Pair for easy connection to your devices. They also support Multipoint Connection, allowing you to switch between two devices seamlessly.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Nice color. Works and connects easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,

      We're glad to hear you're enjoying your WH-CH520 headphones! It’s great to know you like the color and found the connection process so easy.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US