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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2418 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 2,418 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sound and battery life is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're thinking about it, buy it. The battery life is amazing and the sound is wonderful. I've purchased another pair and will be purchasing another pair soon for a gift.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very light to wear while running. I like how I can adjust the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlinaL!
      Thanks so much for sharing your feedback with us. We are thrilled to hear that your new WH-CH520 headphones are working out so well for your runs! It’s awesome to know that the lightweight design makes a difference during your workouts.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Purchased headset for my grandson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headsets fits perfect. I bought for my grandson he loves being able to adjust to his headsize. He also loves the sound quality. Excellent buy for a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is amazing lasts forever and sound is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Earphones nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item clear song and not heavy it's cool different colors.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones work really well ,they're comfortable ,easy to set up and use, and they look good too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaH!
      Thank you for your review of the WH-CH520 headphones. We are delighted to hear that you find them comfortable, easy to set up and stylish.

      These headphones offer clear, balanced sound with up to 30 hours of battery life for extended listening. Their lightweight design and intuitive controls make them perfect for everyday use, whether at home or on the go.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, quality and price, 100% recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RafaelM!

      We are absolutely thrilled to hear that you are enjoying the excellent sound and quality of your WH-CH520. It is wonderful to know that they are delivering a great experience at a price you value!

      Thank you for your 100% recommendation and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, i like them a lot, they fit my small head. and delivery service through best buy was A+.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClaireG!
      We are really happy to hear that your WH-CH520 headphones are a great fit for you and that the buying experience was so smooth. It’s awesome to know they are comfortable and getting plenty of use!

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great not expensive. I purchased them due to my work duties changing and having to travel weekly. I love the ability to connect them through the app. The sound is good as well which I was surprised. I didn’t want spend $300+ on headphones so these wireless headphones come in handy. I have hooked them up to my phone and my laptop for when I’m in the office and need to take calls as well. The battery life is great on these headphones which also was surprising because I use them daily and when I’m in the airport I’m connected on them as well and my battery life is still great. I use them daily and only charge them once a week on the weekends when I’m home and not working. Definitely a recommendation and for the price of Sony headphones can’t go wrong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RitaJ17,

      That's fantastic! You've made a great choice! We are extremely pleased it suits your needs. Your assessment is spot on, these headphones were designed with people like you in mind. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you for recommending our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value for the money sound great and very comfortable on ears.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Easy Peasy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my son. Works great with iPad. Easy to use. Easy to pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcM,

      We are really happy to hear that your son is enjoying his new headphones and that they have integrated so seamlessly with his iPad. We designed the WH-CH520 with user-friendly features like easy pairing and long battery life specifically so our users can spend more time enjoying their favorite content and less time worrying about the setup.

      Thank you for choosing Sony!

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones awesome for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to switch to over the ear head phones from buds. these Sony's are great. Clarity and sound are good, and easy of use is fantastic. They are comfortable to wear. A very good buy for the price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScottS, That good to hear! We're glad that you are satisfied with the clarity and sound quality of our Sony WHCH520. Also, we're happy that you appreciate how comfy and easy to use the headphone. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for your purchase and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and quality is good , I have used for about 3 months. It works greatly

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing quality for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only been using them for a weeks but i love the quality of sound, and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Nice quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a present for my daughter. She loves it. It’s light weight, it looks good and has a decent sound!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    great headphones !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love how the headphones have a long lasting battery, and im able to change the settings of hiw i want to listen to certain things. every good at blocking out most noise. personally, i love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi karij,
      That's nice! We're happy that you were able to utilize the Sony Headphone app for our Sony WHCH520 and take advantage of the different settings to your liking. We're also delighted that you are enjoying the noise canceling feature to listen to your favorite music. With the WHCH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love love

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget friendly headphones with awesome sound. I like them better than my AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, IleanaM!

      We’re so happy to hear you’re loving the sound quality of your WH-CH520 headphones! Knowing they’ve earned a top spot over your AirPods is a huge win for us. With that massive 50-hour battery life, we hope they keep your music going for a long time to come.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Got it for a birthday gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it. Battery-life is amazing. She has it since October and has no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JudyS,

      It is truly wonderful to know that your daughter is having such a fantastic experience with her WH-CH520! We are thrilled to hear that the headphones have been a reliable companion for her since October, and it is especially great to highlight that industry-leading battery life that keeps the music going without constant interruptions. We design our products to offer long-term quality and ease of use, so knowing she has had no issues and continues to enjoy them is the best feedback we could receive.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works as Advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it 5 stars because it works as advertised. No real issues and sound quality isn't bad. The kicker is they are probably the most affordable (+ reliable) on the market

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats headphones review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, the features are amazing especially noise cancellation feature, price is great as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NaderK,

      We’re glad you love the sound and value of your WH-CH520, though we should clarify that this model features Noise Suppression for clear calls rather than Active Noise Cancellation (ANC). The quiet you're noticing is actually due to the high-quality physical seal of the ear pads. Thanks for choosing Sony!

      Best regards,

      Eliab sony-global