Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 12159092
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is so beautiful but the sound is amazing! Definitely a great purchase
I would recommend this to a friend - Pros mentioned:Sound quality
Decent, but small ear cuffs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a back-up set for the gym. Sound quality and aesthetics are nice. I ended up giving them to my 7 year old because the ear-cup size is extremely small, and i have very small ears as an adult. For the price, they're a decent set, but i would say more geared towards little ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thanks for commenting. We are thrilled to know your satisfaction with the exceptional sound quality and stylish design of the WH-CH520. We greatly appreciate your feedback with the size of the soft earpads, and we are sorry if they aren't great for you. If there's something we can do to help or you may need information/technical assistance with our product in the future, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of the day.
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great overall headphones for the price paid. I have only had them for a couple months but I haven’t had any issues and they’re comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user575408!
We are excited to hear that your new WH-CH520 headphones have been such a comfortable fit for you over the last few months. We really appreciate the feedback and are glad you feel they were a great choice.
Thanks for selecting Sony!
Warm regards,
Estefany
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the over-the-ear version of these headphones and got these as a replacement when the others broke. When you download the app for these headphones, you can change audio settings like bass, vocals, treble, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelaM, Thank you for the awesome feedback of your WH-CH520 Headphones! We are happy to hear your purchase went well and you are enjoying the exceptional sound quality and overall performance of the headphones. Good to know the built-in equalizer on the Sony Headphones Connect app revitalizes your music more. At Sony we strive to put forward the best possible products for our customers. High quality sound and comfortable, all-day listening in a wireless headphone. The WH-CH520 have an ultra-long battery life of up to 50 hours and a 3-minute quick charge gives you up to 1.5 hours of audio playback. Thank you for your purchase and for the 5-star rating! -Jess
Best of the world
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphone and the Best Buy service the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user623088,
You certainly made a great choice! We are extremely pleased to know that you are satisfied with the amazing performance of the WH-CH520. We are also thrilled to hear your satisfaction with the superb service of Best Buy. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Weight
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad headphone for the price. I used this for my Icom 7300 amateur radio during a contest last weekend and they worked great. Nice and light and my ears didn't get sore even after working the contest for several hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AB5THHAM1,
Amazing! We are truly delighted to know your satisfaction with the very comfortable fit & lightweight design, reasonable price, and superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones have amazing battery quality, and you really can’t beat it for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive feedback on the WH-CH520 headphones, KaitlynK! We're delighted to hear that you're impressed with the battery quality and find the price unbeatable. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.
Thanks for choosing Sony!
Gus
- Pros mentioned:Connectivity
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My giftee loved the headphones. Says he can Connect to all his devices.
I would recommend this to a friend Disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way they fit better than any other headphones I've tried, but they fell apart after a few months. Not because I was rough, I picked them up and it fell apart in my hands. Also had issues with connecting to my devices. I could connect to my phone but nothing else.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Adequate for the price.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. The sound is adequate for the price.
I would recommend this to a friend - Pros mentioned:Battery life
Great value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass ,battery life ,between charging times,value for your money, works for multiple Bluetooth compatible devices. Only complaint is sweaty ears after a while but that’s expected with a firm fit + hot weather
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crissv,
Thanks for sharing your 5-star review and experience with the WHCH520. We're glad that you like the sound quality, battery life, and Bluetooth compatibility of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headset properly and adjust the headband depending on your head shape. You may find these links helpful:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00282845
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
Out door use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fine. They are a bit difficult to control. Tabs are small. Tiny indicator that cannot be seen in the sun. I use them on my utv on the ranch and on the tractor. I wish that replacement ear pads were available. All in all they work fine for the use that I bought them for
I would recommend this to a friend- Pros mentioned:Sound quality
Big Sound and Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Real value,quality sound that doesn't break the bank
I would recommend this to a friend So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start with the fact that I am not tech savvy and I only go these to deter people from talking to me at the gym and to listen to audio books. They do not cancel ANY outside noise and figuring it if they are in or off is obnoxious. It takes me 2-3 attempts to turn them on and again to turn them off, the notification light doesn’t seem to light up or flash is a way that it makes sense. I might evenly catch on, but not exactly beginner user friendly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KariW,
Thank you for considering Sony products.
We’re honored to hear that you selected the WH-CH520 headphones for your gym sessions and audiobook enjoyment. We apologize for any inconvenience you've experienced with the noise cancellation feature and the device's operation.
The WH-CH520 headphones do not include active noise cancellation (ANC). Instead, they offer passive noise isolation through their on-ear design, which may not fully block out external sounds, especially in noisy environments like gyms.
We understand that turning the headphones on and off can feel complicated and unintuitive, and we truly empathize with how this can impact your experience. To assist, we’ve included a helpful article that explains the correct method to power your headphones: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776833.html
We hope this helps enhance your experience with the WH-CH520 headphones. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Best regards,
-Fred
Great Headphones for Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones for my wife, she love the fit and not a fan of noise cancel, so these were perfect. The price point makes these headphones a great value as well.
I would recommend this to a friendReady to wear!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were purchased as a gift for our company summer party/kids prize. They loved them! These headphones were easy to use and have lots of features for the price. I want to buy a pair for myself!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Judymo,
That's fantastic! We are thrilled to know that they loved our WH-CH520 Wireless Headphones. We are also delighted to hear your satisfaction with the ease of use, reasonable price, and amazing features of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good!! ......................................
I would recommend this to a friend - Cons mentioned:Volume
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones but my only gripe is that the volume on these headphones are relatively low.
I would recommend this to a friend Perfect for my ASD kiddo!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son has autism and sensory issues. These are a lifesaver for him! The fact the ear pieces flip to lie flat is just genius and so helpful for my special needs kiddo! He loves them!
I would recommend this to a friend- Pros mentioned:Sound quality
Reliable inexpensive headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable price and excellent quality! The sound is great!
I would recommend this to a friend