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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2423 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,423 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price and sound is fantastic!! Easy to connect to TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dude,

      Thank you for choosing Sony!

      We’re excited to hear that you’re enjoying the excellent sound quality and ease of connection with the WH-CH520 headphones. It’s great to know that they offer such great value while seamlessly enhancing your TV experience. Your feedback truly means a lot to us!

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I perfer these over my AirPods yes these headphones are not noise canceling which dont matter and I dont have to worry about charging it so many times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome for music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music with bass and I'll be jamming out with my friends

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity is impressive, ensuring that my voice comes through clearly without much background noise interference. The battery life is another highlight—offering up to 50 hours of playtime on a single charge.. While I have mostly positive experiences with the WH-CH520, there are a few minor drawbacks worth mentioning. The headphones do not have active noise cancellation, which might be a dealbreaker for those who need to block out noise entirely.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Such great quality for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Not only are they affordable, but they're quality. The cool features on the app to adjust the sounds are definitely a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works realy good,hope to buy it again Perfect for every music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KudiratO,

      Thank you for choosing Sony!

      We’re honored to hear that the WH-CH520 headphones are performing well for you and that they enhance your music experience. Your intention to purchase them again is truly appreciated, and we are pleased they deliver the quality and performance you expect.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony man

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was surprised of the sound great headphones for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and reasonable price point I wish it was compatible with my ps5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoreyT!
      Thank you for your feedback on the Sony WH-CH520 headphones. We are pleased to learn that you find them reliable and reasonably priced.

      Regarding compatibility with the PlayStation 5, the PS5 does not support Bluetooth audio connections due to potential latency and bandwidth issues. Therefore, the WH-CH520 cannot be directly connected to the PS5.

      For an optimal gaming experience with the PS5, we recommend our INZONE series headsets, such as the INZONE H9, INZONE H7 or INZONE H3. These headsets are specifically designed for gaming and offer seamless compatibility with the PS5.

      Thanks for choosing Sony and sharing your feedback!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony- Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The EQ Custom feature on the Sony | Headphones Connect App tailors sound to your personal preference. Choose from a variety of presets to match sound quality with the genre of music you're listening to. Or create and save your own presets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AviLala, Great! We're glad that you like the Equalizer on the headphones Connect app. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Definitely a buy now if on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on sale $30 off, use daily, the linking to other BT devices sometimes problematic but cannot say it is the headphones Its not a 400 $ apple item but for 40 $ it is pretty outstanding Using the app in android provides flawless one button connevtion to phone Using these right now

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for the quality of the headphones. I use these every day and they have a super long battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    decent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nothing special good Sony quality, decent price, for this item

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Regular, I guess

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work as expected. Nothing special. Decent for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeatherF!
      Thanks for sharing your feedback with us! It is great to hear that your WH-CH520 is performing reliably for you.

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      Thank you for being a Sony customer and for your honest review.
      Warm regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the expensive pair I bought for a Xmas gift can’t beleive it. Wish I knew I would have bought 2 of these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love the sound quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy buying this product,this product has clear sound quality and i am super fan of its bass.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bluetooth headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, easy & compact. Doesn't break like the ones I got at the pharmacy stores.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price. I didn't want to spend a lot but wanted some for versatility.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadysonH,

      We are happy to hear that the WH-CH520 is providing the versatility you need at a great value. It is wonderful to know they are a perfect fit for your requirements.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for my 7 year old with Autism. He is about to cancel out all the noise around him

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chuchibaybee,

      We feel privileged to know that the WH-CH520 is providing such a positive experience for your child. We understand how important comfort and consistency can be, which is why we designed these headphones to be lightweight with soft earpads and a pressure-relieving headband for extended wear. The extraordinary 50-hour battery life also ensures that their favorite sounds or calming audio stay available without the disruption of frequent charging. It is truly heartening to know our technology is playing a helpful role in your 7-year-old’s daily routine.

      Thank you for trusting Sony.

      Best regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never liked so much listening to music until I got these headphones. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter and niece. Right out of the box quality is what you would expect from SONY. The sound is amazing, the app allow them to customize to their preferences.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisC, thanks for choosing and purchasing our product. Hope your daughter is enjoying her new headphones! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl Sony_US