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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2423 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 2,423 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Inexpensive Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had 2 other headphones like this. All from Best Buy. All have been good headphones. I would recommend these for inexpensive headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved these. He was super excited and they get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price works amazing my daughter loves it I got for her Christmas gift

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimothyJ,

      We are excited to hear that your daughter loves her new Christmas gift! It is wonderful to know that she is enjoying the high-quality sound and the impressive battery life of up to 50 hours, which ensures she can listen to her favorite music for days on end without needing a charge. We are also glad she can take advantage of the Digital Sound Enhancement Engine (DSEE™), which restores the detail in her music for a more authentic listening experience.

      Thank you for making Sony part of your holiday celebrations.

      Best regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and pairs easy with my phone. I would definitely recommend for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good wireless headphones very pleased with them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there,

      We’re thrilled to hear that you’re pleased with your new headphones! We appreciate the positive feedback on your experience. Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headset! I can easily connect it to any of my devices. I mostly use it while gaming and for the price the sound is fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony never disappoints tbh, the headphones are really good for a fair price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my son and I tried them out to see the quality and now I’m searching for a pair of my own

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly surprised how well these worked for me! I use these for the gym and the battery last very long! Obviously not the highest sound quality but great for what you pay.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntonioW,

      That's fantastic! We are extremely pleased to know your satisfaction with the long-lasting battery life and superb performance of the WH-CH520 of its price. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Music lover

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for traveling and great price. Our Grandson loved them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Replacement Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to purchase these for my wife as a replacement for her broken ones. She has not used them yet but they look very nice and had good reviews on Best Buy and Youtube.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RevMassey, Congratulations on your new Sony WHCH520! We're thrilled to hear you were able to get them as replacement for your wife. Even though she hasn't used them yet, the fact that they look very nice is definitely a promising start. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good too use on bike run or walk very light flexible

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HectorB!
      We are thrilled to hear that your WH-CH520 is working out so well for your bikes, runs, and walks. It’s awesome that the lightweight design is keeping up with your active lifestyle!

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price! I love Best Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones because the why cancel out the noise. Perfect for studying. The only thing I wish is that we’re foldable do they can fit easier in my backpack!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaisyM, we're glad you love our product! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    great product great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really great price for a great product. My husband loves these so much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BeeW,

      Thank you for choosing Sony!

      We're honored to hear that the WH-CH520 headphones are a great fit for your husband. Knowing they bring enjoyment and value means a lot to us, and it motivates us to continue delivering quality products that make a difference in everyday moments.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice, Clear Sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter and she fell in love with them. They were perfect for the price. They sound REALLY good too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Black Friday special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bargain. I bought them for my Mom to use with her Samsung tv so she doesn't disturb her roommate. She's pleased with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JSTN!

      We are so glad to hear that the WH-CH520 headphones were a great bargain and are working out so well for your Mom! It’s wonderful to know they’re helping her enjoy her Samsung TV while keeping things quiet for her roommate—that sounds like a perfect solution for everyone.

      We’re pleased that she’s happy with the fit and sound. Thank you for choosing Sony for such a thoughtful gift!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great wish it came with a case but they are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Perfect for School

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bring these pair of headphones to school everyday so I can listen to music. The battery lasts a while and is easy to pair. In my opinion this is a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple headphones. Sounds great. Not noise canceling but turn them high enough and yoou wont hear anything else anyways

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good pair of headphones at a good price. I would with the exception of an implemented headphone jack, i would highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieW,

      Amazing! We are so happy to know your satisfaction with the superb performance of the WH-CH520 for its price. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for recommending our WH-CH520 and for choosing Sony!

      - Romeo Sony_US