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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2423 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 2,423 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift for my brother that workouts and listens to music during training. Great product for the price listed, battery last long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartinO, Awesome! We are glad to hear that you are enjoying your new WHCH520 headphones! With the WHCH520 you can stay powered up for days! With up to 50 hours of battery life, you can listen to your favorite music without worrying about running out of charge. And, if your headphones battery is running low, a 3-minute quick-charge can give you 1.5 hours of listening time. Thank yo so much for choosing Sony and for the 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I recommended these to all my family and friend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, MariaW!

      We are so happy to hear that you love your WH-CH520 headphones! There is no higher compliment than knowing you've recommended them to your family and friends—thank you so much for your support and for spreading the word.

      We hope you and your loved ones continue to enjoy the music! Welcome to the Sony family.

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Deserve 5 star

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and working with my iPad, Andoid phone roo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for the gym and they are really simple and effective headphones. Not too pricey and still keeps the sounds going to your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanP,

      Tremendous! We are extremely pleased it suits your needs and expectations. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Perfect Christmas gift.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My youngest daughter really loves it. Perfect Christmas gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM!
      Thanks for sharing the review!
      It brings us great joy to hear that your daughter is loving her new headset! We’re so glad it made for a perfect Christmas gift.

      The WH-CH520 is designed for comfort with a lightweight build and soft earpads, making it great for long listening sessions. It features a massive 50-hour battery life and a quick-charge function, so she won't have to worry about the music stopping.

      Thank you for putting your trust in Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Works Great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! Fits comfortably. Totally recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very affordable for good headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony for the win

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing for the price you get perfect will definitely upgrade to another Sony this is my first time ever trying it's I really like itk

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KapriceB,

      Amazing! You've made a great choice! We are extremely pleased to know your satisfaction with the incredible sound quality and superb performance of the WH-CH520 for its price. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Wireless Headsets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Sony has always been on the top of my list of best products to buy. I’m going bigger and better next purchase

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great battery ladt for hrs. So easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom is extremely happy with these headphones!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamJ,

      We are truly heartened to learn that your mom is extremely happy with her new headphones!

      It is always wonderful to hear when our products bring joy to our customers and their families. We designed the WH-CH520 to be lightweight and comfortable for long-term wear, with a battery life that keeps the music going for up to 50 hours, making it a great choice for daily enjoyment. We are so glad she is loving her gift!

      Thank you for choosing Sony.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Gym headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a cheap (price) pair of wireless headphones to wear in the gym. I actually have the upgraded headphones in this that can handle phone calls. These fit the bill and are worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, good price, was a excellent purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HenryH,

      It’s rewarding to hear that you are so happy with your purchase! We are glad that you found the perfect balance of quality and value with these headphones, and it is wonderful to know that they have proven to be such an excellent addition to your daily routine. Thank you for choosing Sony.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend. Great Price!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife uses these headphones for work. Great sound and excellent for calls. Can't tell she is not using a handset!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome entry level headphones great for everyone looking for wireless headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chitown,

      We couldn't be happier to hear that you appreciate the quality of the Sony WH-CH520. It is excellent to know that you find them to be a superb entry level audio gear, perfectly suited for anyone seeking a cable-free listening experience.

      Thank you for trusting Sony!

      Regards,
      Dominick sony-global

  • Rated 4 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. However power and volume buttons are very small and inconveniently located

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, Mine!

      It’s great to know your WH-CH520 headphones are performing well. We appreciate your comments about the button layout and size; we’re always looking for ways to make our products more user-friendly, and your feedback helps us do just that.

      Enjoy the music and thank you for being a Sony customer!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good works like its supposed to good stuff sony keep it up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, KevinT!

      We’re glad to hear your WH-CH520 headphones are working exactly as they should. We appreciate the encouragement and will keep striving to provide that "good stuff" you expect from us!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony Headphone for conference call

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good over the ear headphone. Clear phone calls and long battery life. But may not be a good if you wear glasses while using this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi adykang,

      Amazing! We are thrilled to know that you are enjoying the amazing call sound quality and long-lasting battery life of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Perfect Christmas gift for my daughter.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a perfect gift for my daughter. She really loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertM,

      Thank you for choosing Sony!

      We’re excited to hear that the WHCH520 headphones made such a wonderful gift for your daughter. Knowing she really enjoys them is very rewarding for us. We appreciate you sharing this special moment.

      Best regards,
      -Fred sony-global

  • Rated 4 out of 5 stars

    Good headphones for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for the price. No problems with setup except with my HP laptop.

    I would recommend this to a friend