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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2424 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 2,424 reviews
  • Rated 5 out of 5 stars

    Great headphones for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom and she loves them. Works great for her needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi winboy!
      Thank you so much for sharing that lovely feedback about the WH-CH520 headphones.
      We are immensely pleased to hear that your mom loves them and that they are working great for her needs.

      The WH-CH520 headphones are designed to be both user-friendly and feature-rich. They offer easy-to-use controls right on the earcup for effortless management of calls and music, and they deliver clear, reliable audio quality. Furthermore, the long-lasting battery means less time charging and more time listening, and the built-in microphone allows for clear hands-free calling.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany sony-global

  • Rated 3 out of 5 stars

    Did not like..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not crazy about the sound. And there wasn't much bass. And you literally can hear every sound near you. The color I purchased looks very cheap. I returned them

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DemarieM,
      Thanks for the review and for sharing your honest thoughts on the WH-CH520. We're truly sorry these headphones didn't live up to your expectations, especially regarding the sound quality and the look of the finish.

      We’ve taken your notes to heart, and we hope we can earn back your trust with our future products.

      We appreciate you giving Sony a chance with this product.
      Warm regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is perfectly perfect i love sony Headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnastasinaV,

      We feel privileged to know that your WH-CH520 headphones are providing a "perfectly perfect" experience! It is wonderful to have such a passionate fan of our headphones, and we are thrilled that this model is delivering exactly what you love about Sony.

      Thank you for being part of the Sony family.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Headphones for Hubby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these headphones to assist my husband and wasn't sure at the time of purchase, but HE LOVED THEM and uses them daily. Definitely a good buy!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great inexpensive wireless headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, clean, and comfortable. The headphone paired easily with my phone and my laptop and works as it should.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi philmworks,

      Fantastic! We are very happy to know your satisfaction with the very comfortable fit design, exceptional sound, ease of Bluetooth pairing, and superb performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing the best brand, Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Cheap but decent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bang for your buck. I'm not a fan of on the ear headphones, but this was for a kid

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great price headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price headphone for my son. Sound great while on trips or listen music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for listening to music while working out very good volume

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, DeshoneH!

      We are delighted to hear that the WH-CH520 headphones are great for listening to music while working out and that you are satisfied with the very good volume! We design our portable audio products to keep up with your active lifestyle.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great value for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price! Perfect purchase for use at the gym! This doesn't have a volume, button. Otherwise, they are perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TishTishB, Thank you for the 5-star rating! We're glad to hear you feel that the WH-CH520 is worth its price.
      Please take note that the right unit of the WHCH520 has physical volume - and + buttons. Hope this helps!

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones for teens who break stuff. I bought them for both kids when I found out they were sharing it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandallM,

      Amazing! You've made a great choice! We are truly delighted to know that you find our WH-CH520 perfect for your kids. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Kenni Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my granddaughter and she loves it. Takes it everywhere she goes to listen to her new iPhone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this with us, OfficeTV!

      We are so pleased to hear that your granddaughter loves her WH-CH520 headphones. It's rewarding to know that they've become her go-to for listening to her iPhone. We designed these headphones to be comfortable, durable, and great for listening on the go, and it brings us great satisfaction to know they're a perfect fit for her.

      Thank you again for choosing Sony and for sharing this wonderful story.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only wish they folded for storage purposes. Otherwise, great product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to set up. Glad I purchased the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headsets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headsets have a very good quality, excellent product

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Bought for a plane trip

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a long plane trip and they suit my needs very well. Lightweight and versatile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! Bought it for my son’s birthday and he was so excited and grateful! Happy I made this purchase for him!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mary14,

      Thanks for the awesome review! We're so happy to hear that your son loves his new headphones and that he's enjoying his birthday gift.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    I really enjoy these headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wireless headphones! I use them in the gym, while I read, or even while I do chores around the house.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodolfoM, That's great! We're very pleased to hear that you're having a great time using them in the gym, while you read, and even while doing chores. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normal quality more than I expected it size is ok .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love them !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the money and after weeks of using the battery is still not dead Best gift ever !

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my daughter to pair with her iPad 10. Works well and she likes them, so can’t complain. Light weight and easy to use.

    I would recommend this to a friend