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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2424 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 2,424 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    must get

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing thats all i have to say the sound quality is awesome everything about it actually is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewG,

      Fantastic! It's truly lovely to know that you are satisfied with the incredible sound quality and superb performance of our WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    New everyday wear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the price and not worried about getting rob on the train. Comfortable affordable everydayyyy gear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chrissy, We are glad that you like your Sony wireless headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my boys have a pair, and my daughter has a pink pair. They love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User224074,

      It is truly wonderful to know that your whole family is enjoying their headphones and that the different colors were a hit with your children. Knowing that our products are bringing music and joy to your home is exactly what we strive for.

      Thank you for making Sony part of your family’s daily listening.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Turned out Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are Great I was skeptical at first but they work Great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, MariaL!

      We are so pleased to hear that your WH-CH520 headphones are working "Great" for you! We understand that buying a new product can sometimes lead to skepticism, and we're thrilled that these headphones exceeded your expectations and delivered excellent performance.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - WH-CH520 Wireless Headphone with Microphone - Black Good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work as advertised. Love them! I would recommend for basic music listening deaires.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayO,

      Amazing! We are truly delighted to hear that you love your WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for recommending our WH-CH520 and for choosing Sony!

      - Romeo sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound great buy reasonably priced highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product for the price. There is no noise cancelation function but its perfect if you don't need the feature

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abhi, Awesome! We're glad to hear you feel that the WHCH520 is worth its price. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great quality, especially for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put these on when i go out to work in the yard and end up leaving them on for the rest of the day, i love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Awesome! We're glad that you are satisfied with your purchase. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones especially for the price you think they’d sound bad but they really don’t

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't cover your ear but has good sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice value for the money when on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy pairing, nice quality headphones especially when bought on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my son ! He was so happy ke likes it so much really good quality .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones for a good price!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title says it all! If you want a good pair of headphones on a ok budget, this it perfect for that!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nathan,

      Fabulous! We are truly delighted to hear your satisfaction with the amazing performance of our WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for sharing your awesome experience with our product and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very nice headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were very nice headphones but since my vehicle was older they did not work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good earphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. Nice having no wires to worry about. Fits right on ears which sometimes seems a little tight.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and functionality is just what I was looking for

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony Headphone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headphones but hate the plastic around the ear, it comes off a lot. It will go back on just takes a little time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BJH1,
      Thanks so much for reaching out and sharing your feedback about the WH-CH520 headphones. We really appreciate you taking the time to point out the issue with the plastic coming off around the ear.

      That's definitely not the experience we want you to have, and we sincerely apologize for the inconvenience and the time you have to spend putting it back on. Your feedback about the durability and fit of that specific plastic part is really important.

      For a potential fix, you can often find replacement ear pads for the WH-CH520 online. These replacements usually come with a new, fresh plastic ring/disc, which might have a tighter fit.
      For an official replacement part, you can check with our service partner here: https://encompass.com/item/13360016/Sony/9-301-016-93/

      We're always looking for ways to improve, and honest insights like yours help us make sure our future designs are even better.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones. Good noise cancelling. Wish they connected to Samsung TV’s.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headphone in budget.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in budget. Don’t expect much in this budget. Better than others considering the budget.

    I would recommend this to a friend