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Customer reviews

Rating 4.6 out of 5 stars with 2347 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,347 reviews
  • Rated 5 out of 5 stars

    Love the color, style and sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, comfortable and I wear them to the gym and they stay on my head! They connect easy and the battery life is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meaa!
      Thank you so much for your feedback! We are very glad to hear that your WHCH520 headphones are working so well for you.

      Thanks for selecting Sony!
      Best regards,
      Estefany sony-global

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    The Earth friendly headphone

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony’s WH-CH520, the earth friendly headphones. First thing you will notice is the packaging. It is light, small, and when you open it you won’t find a lot of stuff inside like we normally use to. The box you can tell immediately is recycled material and it does not contain any plastic packaging inside. In the box you get the headphones, USBC charging cable and some manuals. Setting them up was a breeze, I do appreciate how Sony is implementing such an easy way of pairing their devices with Android and Windows operating systems. Just by turning the headphone on, it will automatically show up on your mobile device or Windows PC and ask if you want to pair it. The headphone itself is light and it looks simple. On the right ear cups there are 3 buttons with multiple functions. It also houses the mic and the charging port. The buttons are used to control music, summon the assistant and phone calls. This is a budget headphone so don’t expect a premium build. It is mostly plastic and the same goes for the cups foam cover. The cover for the speakers also seems to be made of some type of recycled material. However, don’t be fooled by the looks, they sound pretty darn good for being budget headphone. I was impressed with the sound, it was loud, clear, and with a clean bass. It was not the type of deep base that you’ll get from a more premium headphone but it was good enough for this device. These headphones also support 360 reality audio. To take advantage of its capabilities you have to use the Sony headphone app. In the app you turn on the 360 audio feature. You have the option to measure your ear size, apparently the app analyzed it and adjust the 360 audio accordingly. To use that feature you’ll have to download a separate 360 reality audio app and create an account as well. I honestly didn’t see the purpose of that app but it was required to be installed to finish the setup for 360 audio. I honestly didn’t notice a difference in sound without the 360 app. Call quality was good as well. Person on the other end was able to hear me loud and clear. When it comes to batteries they will last a long time. Manufacturer suggest 50hrs of continuous play time and about 200hrs standby. The only negative I found about this headphone is the earcup size. They seem to be made for a person with small ears. I consider myself to have an average ear size not too big or too small. This headphone will not cover my entire ear, you will also notice that the ear cups are not that big compared to some other headphones. Despite their size, they were able to produce a good clean sound, but not the seal you prefer to mask the outside noise especially if you have large ear size. That’s a trade off because this device does not support noise canceling. Another thing I noticed, after prolonged use my ears got a little warm and had a little bit of sweat. Overall this is not a perfect headphone and if you want close to a perfect device it will come with a higher price tag. For the price you pay for these, you’re getting good earth friendly headphones with good quality sound and great battery life and that’s of course if you don't have large ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wishkid, Thank you for sharing your thoughts on the Sony WH-CH520 headphones. Your detailed review provides helpful insights into the features and performance of the headphones.

      It's great to hear that the packaging is eco-friendly and that the setup process was easy. The long-lasting battery life and good quality sound are also impressive for a budget headphone. However, it's important to note that the ear cups may not fit comfortably for people with larger ears and that the lack of noise canceling may not provide enough sound isolation in noisy environments.

      Thank you for sharing your experience with the Sony WH-CH520 headphones.

      Regards,
      Carl Sony_US

  • Rated 4 out of 5 stars

    A good headphone but with a mjnor problem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great even with the littlest charge they usally get to 100% even if you have them lower they never really run out of battery they comfortable and really good with there audio and mic they have the only problem would be you need the samsung app to listen to them as just using Bluetooth on other devices without the app doesnt work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobM,

      We are ecstatic to learn that the incredible battery life of your WH-CH520 is making such a difference in your daily listening! We engineered these headphones to provide up to 50 hours of power and a quick-charge feature that gets you back to your music in no time, so it is wonderful to know they are always ready when you are.

      Thank you for choosing Sony to keep your soundtrack going all day long.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Not bad for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones arrived almost fully charged, Set up was relatively easy, but you really do need to use their app to complete the set up process. The app also allows you to change some settings and select equalizer settings that work for you. The switches have a nice feel to them. They do have raised areas designed to help you find the correct switch by feel. There are times however when I find that it is easier to adjust the volume using the phone or I remove the headphone to make a change. This is a very subjective items so you may not have the same issue. No stars were deducted for that reason. These are an on ear device. It was not uncomfortable to me, but it did take some getting used to and here again...Personal preference comes into play. On a warm and humid day you may experience some sweating where the ear cup rides on your ear. That may allow for some movement / shifting of the headphone depending on what you are doing. They may thus not work out well for use doing exercising as an example. The sound quality is great at this price point. I have Bose ear buds. The sound from this device is not Bose quality and you should not expect it to be Bose quality. It is good to very good however. The equalizer settings allow you to control all five typical equalizer settings PLUS a separate adjustment for th4 bass. Paring was easy and fast. The connection remains stable most of the time. There is a selection that allows you to select either top quality sound or a more stable connection. I chose sound quality an the vast majority of the time the connection was stable with no noise present. There may be times however, that due to local conditions / interference you may have a little popping or very brief drop out. I have worn these headphones a LOT since they arrived and while I have experienced that, it was very limited. Now I also have a lot of electric / electronic devices in use on my property and that will may explain what I experienced. I did have some interference from some household devices when I wass very close to them. The battery life seems to be very good. I have worn m for several hours and the voice system still indicates 100% at startup. Unlike my Bose products the battery monitoring system is not linear where it will call out 100%, 90%, 80%b etc... It may call out 100% until the battery hits 50% (As an example) and then te voice system will drop from stating 100% to 50%. I do not see that as an issue or negative given the very long stated by the manufacturer battery life, and I have no disagreement with their claims about battery life aty this point in time, So again...Thus far I am very pleased with the fit, quality, and sound quality of these headphones. Do bed aware that tey are NOT noise cancelling. There will be some outside noise reduction dur to the ear cups of course.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Fits perfectly, powerful sound quality, easy to connect, battery life is great. I love it. Most likely will purchase another one in a different color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FatoumattaC, we truly appreciate your kind words. It is great to hear how much you’re enjoying the WH-CH520!

      With their powerful sound, simple Bluetooth pairing and long-lasting battery, they’re made to fit easily into your everyday routine. It’s awesome that you’re already thinking of grabbing another color!

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Big sound, Light feel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure thing — here’s a short, casual take: The Sony WH‑CH520 headphones have been great so far. They’re super light, the sound is clean, and the battery lasts forever. Calls come through clearly, and they’re easy to pair with everything. For the price, they’ve been a solid everyday headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariR!
      Thank you for your feedback! We are really happy to hear that the Sony WH-CH520 headphones have been a solid everyday headset for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    GOOD QUALITY HEADPHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these headphones for a few weeks now, and I’m thoroughly impressed. The sound quality is outstanding, with rich bass, clear mids, and crisp highs. Whether I’m listening to music, watching movies, or taking calls, the audio is consistently clear and immersive. Comfort is another major plus — the ear cushions are soft and don’t cause fatigue even after hours of use. The adjustable headband provides a secure yet gentle fit. Battery life has exceeded my expectations, easily lasting over 30 hours on a single charge. Noise cancellation is very effective, blocking out background noise and letting me focus whether I’m working or relaxing. The build quality also feels premium and durable. Overall, these headphones deliver great value for the price and I’d highly recommend them to anyone looking for reliable, high-quality audio gear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Budget Friendly Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to wear to the gym. I have Airpods but I tend to knock them out of my ear when I'm working out. These are amazing, especially at the price their offered for. The sound quality is great and gets loud. If you're next to someone at the gym or out in public, others can't hear what you're listening too even with it at max volume. They're easy to use, come with a simple app to track battery percentage and they don't die quickly. Very comfortable and won't slip even when running. I highly recommend these if you're looking for a budget friendly wireless headphone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable Good Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, these headphones are wonderful. You can adjust the bass settings within the app, and they hold a charge for a long while. They are also comfortable to wear, and the microphone is clear! They don't come with a case, but I ordered one from Amazon for $10 :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user577360,

      We are so glad to hear you are enjoying the WH-CH520! It’s great that you’re making the most of the app’s bass settings and finding the microphone clarity and battery life to be a perfect fit for your needs.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 4 out of 5 stars

    Very Good !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a replacement for my other headphones that someone accidentally broke. These were less expensive and, to be honest, that’s why I got them. COMFORT: I wish they had a little more room at my ears. They don’t feel that secure when I move. Otherwise they are comfortable. SOUND: Not as nice as my JLabs- but very good for how I use them. BATTERY: VERY IMPRESSED! The charge seems to last forever! DURABILITY: I am hard on headphones and I find these to withstand the test with flying colors! WOULD I BUY AGAIN?: I use headphones so so much! I am hard on them- so I would consider repurchasing! I love saving money and not sacrificing a ton on quality. While I like my JLabs better, I find these worth buying, decent quality,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LRJH, we truly appreciate your detailed review of the Sony WH-CH520 headphones! It's wonderful to know you're impressed with their durability and the incredibly long-lasting battery life. We've also noted your feedback regarding the ear cup room and secureness, and we'll share that with our product development team. We're glad they're delivering great sound for your use and are a strong contender for future purchases, offering a great balance of quality and value. Thank you for trusting Sony! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Best earphones ever, forget apple products.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Purchased countless iphone earphones air whatevers. I wish I found this years ago. Solid, reliable, terrific battery life, sound quality, and of course the price is a sliver of apple products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AylinN!
      It is truly wonderful to know that the WH-CH520 headphones are exactly what you were looking for after trying so many others. We are happy to hear that the sound quality and battery life have made such a positive impression!

      Thank you for becoming a Sony customer!
      Warm regards,
      Estefany sony-global

  • Rated 4 out of 5 stars

    Good sound quality and battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear. Good sound quality and battery life. Easily connects to my LG TV and PC. However the first pair failed after 3 weeks. Fortunately it was still within the Best Buy return period. I exchanged for another pair which is working ok. Hopefully the first pair was a one off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, comfortable, good sound, good price, light weight, easy Bluetooth connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all around

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful battery life, pristine quality, fascinating customization with a comfortable feeling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gym ready

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my previous headphines and needed something for the gym. Comfortable, didnt fall off or even move during dead lifts, and i only charged it on thw druve from the stor eto the gym and it lasted the 2 hours i was in the gym and still has a devent charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound. People hear ME fine on calls.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and people hear me fine when talking on the phone. Not sure how that works so well, but it does. Excellent battery life. BT connectivity is simple.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, JamesK!

      We’re thrilled to hear you're enjoying the sound quality and battery life on your WH-CH520. That clear call quality you noticed is thanks to our Precise Voice Pickup technology, which uses high-quality microphones to isolate your voice during conversations. It’s great to know it’s working so well for you!

      Thanks for being part of the Sony family.

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality for the price. Very comfortable to wear. Great sound quality. Good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MinN,

      It brings us great joy to hear that your new headphones are providing a premium experience across the board!

      We focused heavily on the ergonomics of this model, utilizing a lightweight build and plush pressure-relieving earpads to ensure they remain cozy during extended use. To back up that comfort with high-end performance, we integrated our Digital Sound Enhancement Engine (DSEE™), which restores the fine details in your music for a more authentic listening session. Plus, with a massive 50-hour power reserve and quick-charging capabilities, you can keep your favorite playlists running for days without interruption.

      Thank you for choosing Sony and for allowing us to be the soundtrack to your daily routine.

      Best regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones consistently set the bar for excellence, combining cutting-edge audio technology with unparalleled comfort and style. With their crystal-clear sound quality, deep bass, and precise highs, they create an immersive listening experience for music lovers. Features like active noise cancellation and long-lasting battery life enhance the enjoyment, allowing you to lose yourself in the music without distractions. Whether you're at home, commuting, or working out, Sony's headphones are designed to fit seamlessly into your lifestyle, making every track sound like a live performance. Their durability and sleek design not only ensure they last but also make them a stylish accessory for any audiophile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connect to my fire TV just fine. Sound quality is excellent. They fit just great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Munchkins,

      We are delighted to hear that your WH-CH520 headphones are providing such a seamless and comfortable experience with your Fire TV!

      Finding that perfect fit is essential for long binge-watching sessions, and we designed these with a lightweight headband and soft earpads specifically for that purpose. To ensure your "excellent" sound quality remains consistent, these headphones feature our Digital Sound Enhancement Engine (DSEE™), which restores high-frequency elements lost during compression to bring the audio closer to the original recording. Additionally, with up to 50 hours of battery life, you can enjoy your favorite shows for days on end without needing a charge.

      Thank you for choosing Sony!

      Regards,
      Dominick sony-global

  • Rated 4 out of 5 stars

    Great value.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones. Sound quality is good. Battery life is excellent, and they're comfortable. Connectivity is a breeze and very stable. Only thing is that the buttons are a little too similar in feel, so using the on-board controls without looking at them is kind of a learning process. Otherwise no complaint.

    I would recommend this to a friend