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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2424 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the clear, rich, and immersive sound quality, along with the unbeatable battery life. They also highly praise the comfortable, lightweight design and seamless wireless connectivity. However, some users have noted concerns regarding the bass performance and clarity of the volume. A few customers also raised questions about its compatibility with specific devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,424 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BT headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with these headphones. Awesome deal, definitely would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bluetooth headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use everyday, grandson loves them!! Recommend highly as

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a huge fan of Sony products but didn't like these headphones due to them causing my ears perspiring and your ears are wet within minutes of use.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManuelO,
      Thanks so much for reaching out and for being a long-time Sony fan. We're really sorry to hear that our WH-CH520 headphones didn't work out for you and caused that discomfort.

      It sounds like a traditional over-ear or on-ear design isn't quite right for your needs. In this case, you might be interested in a different kind of audio solution that provides more ventilation. You could consider a neckband speaker, like our SRS-NS7. It rests on your shoulders and provides a personal sound experience without covering your ears, which can help a lot with heat and perspiration.

      Thanks for considering Sony products. We hope this suggestion is a helpful alternative!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter, and she loves them—good quality for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimM, We are glad that your daughter loves her Sony wreless headphones. Our WHCH520 headphones allow her to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make her music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so she can fully immerse herself in sound all around her. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Sony Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is working good. used only for two weeks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidK,

      We're happy to hear that your headphones are working well for you so far! Thank you for sharing your experience after these first two weeks.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these for our grandchild and she absolutely loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing that wonderful feedback, Msjean!

      We are absolutely delighted to hear that you bought the WH-CH520 headphones for your grandchild and that she absolutely loves them! It's fantastic to know they are bringing joy to the young ones.

      Thanks again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good price, mild discomfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall they sound great, the only downside is whenever you use them for a long time it’ll hurt your ears

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Pain

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, but the sizing of the part that goes on your ear is small. It becomes uncomfortable after a while. I mainly use them for online schooling classes and i have to sit with the headphones just squeezing my ear. Because of this, i will have to buy a different brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Will buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for noise cancellation all you hear is your music and the sound is terrific

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenW,

      Fantastic! You've made a great choice! We are so grateful to know your satisfaction with the exceptional sound quality of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones; easy to use and connect to device. Sound is average and doesn't come w/ a case but value is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyRic,

      Fantastic! We are extremely pleased to know your satisfaction with the ease of use, great Bluetooth connectivity, reasonable price, and superb performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Súper price and excelente noice on of the best product

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    I am Grateful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I love my new Bluetooth headphones. They’re so comfortable on my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, AleciaBerylinAnderson! We're glad that you are happy with your headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Nice for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product for the price your paying. Nothing too crazy but perfect for casual use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iPhone12pro,

      Thanks for commenting! We are thrilled to know your satisfaction with the superb performance of the WH-CH520 Wireless Headphones for its price. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones r good but very fragile but good for price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works seamlessly and NC option is an wonderful option for this model

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delighted with my purchase. Excellent price-quality ratio. The sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SergioR, Good deal! We're truly happy that you are satisfied with the sound quality of your new Sony WHCH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quility for a great price. I am satified with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good. My son really likes a lot. He thinks the sounds is great and sound loud

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fown,

      That's fantastic! We are extremely pleased to know that your son likes our WH-CH520, and that he's enjoying the incredible sound quality of these headphones.

      With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for purchasing our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Kids Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a great product for the price. My kids really enjoy them. I couldn't by one kid a set of headphones and not all of them. LOL

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH-CH520 Wireless Headphone with Microphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with extraordinary quality and excellent cost-benefit ratio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the wonderful feedback, FranciscoD! Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! -Craig Sony_US