Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 12804189
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note that the product delivers exceptional sound quality and impressive battery life, making it a highly regarded choice. Users frequently praise the comfortable, lightweight design and the seamless wireless connectivity that enhances their overall experience. While the majority of feedback is positive, some users have expressed minor concerns regarding the depth of the bass and potential compatibility issues with specific devices.
This summary was generated by AI based on customer reviews.
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this a zero, I would, I believe that these were used not even refurbished because they were coming and somebody else’s name. I couldn’t clear that out. These didn’t last very long. They didn’t stay connected to the Bluetooth. I was connecting them to simply put I understand that a lot of people had really good reviews on these, which is why I purchased them, but my experience was not such. It was a very bad experience. I would never purchase a brand again. My granddaughter loves Bose and if I were to buy a headset in the future, that’s what I would purchase was a Bose and another thing the price that I got the Sony for were extremely cheap at the time on sale I think or clearance I can’t remember it was a year ago. I don’t believe I would’ve purchased some. Otherwise I wish I hadn’t because I wound up throwing them away and because they were storing information, I literally tore the wires off toward the ear pads right off cut the wire so that if somebody were to find them in the trash, they could never use them. I hope that this review helps and please understand this is an honest review. I did not even have these headphones for a month before I destroyed them and threw them away
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CHELL,
Thanks for reaching out and sharing your experience with the WH-CH520 headphones. We're really sorry to hear about all the trouble you had. It sounds like a truly frustrating situation and we completely understand why you're so upset.
We want to sincerely apologize for the issues you faced. That's definitely not the quality we aim for and it's disappointing to hear that your experience didn't match the positive reviews you saw.
We take your feedback seriously and what you've shared about the headphones not working as they should is very helpful for us. It's clear that your experience was a bad one and we're sorry that you've been turned off from our brand. We appreciate you taking the time to let us know what happened.
We know you've already moved on, but if you ever change your mind and would like to give us another chance in the future, we'd appreciate it.
Thank you for considering Sony products and for letting us know about your experience.
Sincerely,
Estefany
Too small for adults ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable and not big enough for adults ear to cover
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ennu,
Thank you for considering Sony products.
We are sincerely sorry to hear that the WHCH520 headphones did not fulfill your comfort expectations and that they feel too small to fully cover adult ears. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Headphones Stayed Unpaired
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were unable to pair the tv or CD changer. They did not work for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Wodiuck,
Thank you for considering Sony products.
We apologize for the trouble you have experienced with pairing the WH-CH520 headphones to your TV or CD changer. Please ensure the headphones are set to pairing mode to connect via Bluetooth. Step-by-step instructions for activating pairing mode can be found here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776852.html
Additionally, please verify that the device you are connecting supports the A2DP Bluetooth profile, which is required for audio streaming. If the issue persists, the best next step is to contact our dedicated support team for advanced troubleshooting.
You can access all necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Replacement headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my father to replace another pair (not name brand), he is pleased with the headphones. Also happy with the Sirius XM and Amazon music subscriptions he got as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmy,
That's awesome! We are thrilled to know that your father is well pleased with the superb performance of the WH-CH520 Wireless Headphones. We are also glad that he's happy with the music streaming subscriptions that he got. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Sounds good, but a little big & chunky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting, let down a little. Not comfortable, a little big & chunky. Not user intuitive buttons and features.
No, I would not recommend this to a friendSony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an issue with starting this Headphone until I went online for instructions which were not provided with product upon delivery. However I now use it regulary whinn watching ball games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyH,
Thanks for commenting. It is unfortunate to know that you had encountered an issue with your WH-CH520. Despite what happened, we are thrilled to hear that you were able to solve the problem by following some online instructions, and that you are now enjoying the performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Mow Man
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I'm glad I purchased and would recommend them. The price was good. Could not ask for anything more for the money. Thanks Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mowman,
Amazing! We are extremely pleased to hear your satisfaction with the exceptional performance and reasonable price of the WH-CH520 Wireless Headphones. We greatly appreciate your recommendation!
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Wouldn't reccommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion, not worth it. I have $20 JBL headphones I got from Amazon that are way better. These are not the most comfortable to wear and I've had issues with the battery and bluetooth connectivity.
No, I would not recommend this to a friendSony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not expensive. Does not stay on your head while moving around. Initially the sound was loud but gradually became lower in volume and will not change back. Average at best.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Average
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are good not very loud but nice anuff to hear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenyattaJ,
Thanks for reaching out. It’s great to hear that you’re enjoying the sound quality of your WH-CH520 headphones.
We really appreciate the feedback about the volume. To get a louder, fuller sound from your headphones, we highly recommend using the Sony | Sound Connect app. You can use the Equalizer settings to boost the volume levels and find a sound profile that hits a bit harder.
Give that a shot!
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
Great look and clear sounds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product, still sweat when weari g them on long walks or exercises routines.
I would recommend this to a friendAwesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, it’s very good brand, well worth the price for them.
I would recommend this to a friendSony headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, I like it. I will recommend it to everyone it’s a good product
I would recommend this to a friendGreat Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an excellent gift for my grandpa, he loved it!
I would recommend this to a friendOkay earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a hard time connecting these earphones to my IPhone. The Sony app doesn’t work and I wind up going to settings to connect. Other than that they work fine for what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ncreelwoman,
We regret to hear that you are not completely satisfied with the headphones. We would like to know more about review and turn your experience around. We also want to make sure you get the most out of the WHCH520. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones for their price. Not completely sound proof but does the job. Ears get sore after about an hour of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaT,
Thank you for the purchase! We're glad to hear that you like the price point of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony!
-David
Best headphones ever
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever i used them everywhere keep it up Samsung
I would recommend this to a friendFantastic sound for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as intended! Hooked them up to my bluetooth tv
I would recommend this to a friendSony Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife doesn't like them because I can't hear when I am wearing them with computer, lol I like them ver much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaniceG,
Awesome! We are thrilled to know that you like your WH-CH520 so much! With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Fine, but could be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but I wish the size of the earpieces were bigger. Plus no audio jack on the side means you're only limited to Bluetooth and USB connections
I would recommend this to a friend