Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 12804189
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the product's clear sound quality, impressive battery life, and lightweight, comfortable design. Users also frequently highlight the seamless wireless connectivity and the overall value provided by the affordable price point. While the majority of feedback is positive, some customers noted minor concerns regarding the bass performance, volume clarity, and potential compatibility issues with specific devices.
This summary was generated by AI based on customer reviews.
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t automatically connect the call when the phone is answered and the sound could be a little louder
I would recommend this to a friendSony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely satisfied with these headphones. Just what I wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, Packerfan762! we're glad you like the battery and sound quality of our product. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! -Craig
It has probket with the connectivity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked with me well in the beginning and then i struggled to connect it with my phone a problem happend
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that good of a fit for my head. Didnt sound that good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanG, thanks for choosing and purchasing our product! We understand your feedback regarding the sound quality of your SONY unit. Please follow this link when isolating sound quality issue:
https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776831.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you choosing SONY! ~Earl
Good sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are in budget this headphone will work…………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coco, we're glad you like the sound quality of our product. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for choosing Sony! ~Earl
Prefer beats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are ok but I do like the beats sound better these are of course cheaper but I prefer beats
No, I would not recommend this to a friendCB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with the performance of these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .That's fabulous, CharlesB!
We are extremely pleased to know that you are very happy with the amazing performance of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality if they just fit my head alil better
I would recommend this to a friendExpected more after using premium Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound below average, the battery stopped charging after week of using (an hour a day). Returned without regrets.
No, I would not recommend this to a friendnot bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones there is no noise cancellation though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louiemartini, we're glad you like our product. We understand your feedback regarding the noise canceling feature. Unfortunately, this WHCH520 does not have noise canceling feature. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. And for total convenience, these Bluetooth® headphones can be paired with two Bluetooth® devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Thanks for choosing Sony! ~Earl
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are Sony fans so we are pleased with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeeGee,
That's amazing! We so happy to know that you are well-pleased with the superb performance of the WH-CH520. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for your purchase and for being one of Sony's fans!
- Romeo
Reconsider these head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found it challenging to set these headphones up and understand how to keep them charged. I prefer wired headphones
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. Not exactly what I was expecting. Would work for just listening o music but not noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyreyeM,
Thank you for sharing your feedback with us. While we're glad the WH-CH520 is working well for your music, we would like to clarify that this specific model is not equipped with Noise Canceling technology. We aim to be as transparent as possible in our product specifications to help our customers find the right fit.
If Noise Canceling is a must-have feature for you, we highly recommend looking into the Sony WH-CH720N, which offers active noise cancellation while maintaining a similar lightweight design. We appreciate your support!
Thank you for considering Sony!
Regards,
Dominick
Sony headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not toally impressed with the quality of the device as the lcharging lights stop showing barely 2weeks after purchase. Would have returned it but for the fact i was outside the country
No, I would not recommend this to a friend- Pros mentioned:Battery life
Disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They broke of the the hinge literally has not even been a year. They have good battery life.
No, I would not recommend this to a friend Lasts only four months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the headphones in April 2023 and they are no longer working in August 2023. They connect, but there is no sound coming from either earpiece.
No, I would not recommend this to a friendMediocre at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst part about this item is the app. Next to worthless, difficult to use what little is available. The headphones: not particularly comfortable. Sound is just ok. Disappointing for a Sony product.
No, I would not recommend this to a friendDon’t use analog
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good with a transmitter using an analog connection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
Thanks for the feedback regarding your WH-CH520 headphones. We’re sorry to hear that you aren’t having a great experience when using them with an analog transmitter.
If you’d like some help troubleshooting the connection or settings to get things sounding better, please reach out to our support team at https://www.sony.net/support-contact
Thanks for considering Sony products and sharing your thoughts.
Warm regards,
Estefany
- Pros mentioned:Comfort
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones but they stopped charging after 6 months of light use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NataP,
We're truly sorry to hear that your headphones are not charging. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
1. Try different charging cables and adapters, just in case it’s a cable issue.
2. Make sure the charging port on your headphones is clean and free from dust or lint.
3. Plug your headphones into a different USB port or wall outlet to rule out power source problems.
4. Try to perform a reset on the headphones. Connect the headset to an AC outlet and then press the (volume +) button and the (volume –) button simultaneously. The headset will be reset.
Find detailed instructions here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
If none of that works, our support team is here for you. Just reach out and they’ll take care of it. You can locate the information on the following link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html
Thanks for considering Sony and for letting us know about this issue.
Sincerely,
Estefany
- Cons mentioned:Volume
Not a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not comfortable at all and the volume is not clear
No, I would not recommend this to a friend