Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 12804189
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the product's clear sound quality, impressive battery life, and lightweight, comfortable design. Users also frequently highlight the seamless wireless connectivity and the overall value provided by the affordable price point. While the majority of feedback is positive, some customers noted minor concerns regarding the bass performance, volume clarity, and potential compatibility issues with specific devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Definitely a Sound Purchase
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the pros- The Sony WH-CH520 Wireless Headphone with Microphone is a lightweight, basic, cordless headphone that is ideal for daily use. Aesthetically pleasing with thick, comfortable padding on the ear pads and headband it’s sizing provides a great fit for smaller sized heads/youth. They’re comfortable to wear with your glasses on, come partially charged and ready to use, and they can connect to 2 different devices simultaneously allowing you to answer your phone while connected to another gadget. The built-in microphone allows for hands-free calling and I was able to leave my phone and walk outside to the mailbox and downstairs into the basement without sacrificing sound quality/connection on the call. It pairs quickly and easily with the push of one button and when connected it prompts you to download the Sony Headphones Connect App that allows you to personalize the headphones’ settings. Both Siri and Google Assistant compatible, it allows you to use voice commands to control connected devices. A USB-C charging cord (10 inches long) allows for up to 75 minutes of playtime with only 3 minutes of charging, which is great when your headphones die unexpectedly. Sony advertises that these headphones support Swift Pair (connection via Bluetooth with a Windows 10 computer) and Google Fast Pair (which allows you to use Google’s Find My Device App to locate them). I personally did not test either of these claims. Now for the cons- at first I was confused by the lack of an instruction manual but there were pictures in the lid of the box they came in showing how to connect the headphones to your Bluetooth device. No case for storage is included but that is to be expected at this price point. The only way I was able to mute the headphones was by using the mute button on my phone. None of these issues overshadow the fact that these are pretty great headphones-especially for the price-point. I would definitely recommend these to anyone looking for headphones that are wireless, affordable, well constructed, with a long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ssejuela,
Thank you for taking the time to write such an in-depth review of your experience with the WH-CH520 Wireless Headphones. We are so happy to know your satisfaction with the very comfortable & stylish design, multipoint connection function, ease of pairing, long-lasting battery life, and reasonable price of these headphones. We greatly appreciate your feedback with the case storage and mute function.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you very much for recommending our WH-CH520 and for choosing Sony!
- Romeo
Smaller than it looked in the pictures
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There really small,uncomfy and hurts my ears also was not worth the money
No, I would not recommend this to a friendYou have to download an app!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think they look cute, but its SO ANNOYING you have to download the sony app to “turn on/turn off” the headphones its so annoying i barely have any space on my phone and having to download an extra app just to turn on the headphones p me off
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user117512, thank you for your feedback. We understand your frustration regarding the need to use the Sony | Headphones Connect app to control various functions of your WHCH520 headphones. Indeed, the app provides additional features and settings, such as updating the headset software, customizing the equalizer, and displaying battery charge levels.
However, it's worth noting that basic operations such as turning the headphones on and off do not necessarily require the app. You can do this directly on the headphones by pressing and holding the power button for about two seconds until the indicator light flashes. The app is primarily used for optimizing and customizing your listening experience but is not required for essential functions.
If storage space is a concern, you can feel free to uninstall the app after setting up and configuring your headphones according to your preferences. This way, you can save space on your device while still being able to perform basic operations with the onboard controls.
We hope this resolves your concerns, and we appreciate your input on making our products even better.
Thanks for choosing Sony!
Gus
Sony Wireless Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this product to be impossible to use. I had to buy another one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SHELBYB,
Thanks for the feedback. We sincerely apologize that you had trouble using your WH-CH520 headphones. We are so sorry that this experience led you to switch to a different product. We always want our products to be easy and enjoyable, so it’s disappointing to know we missed the mark for you this time.
We appreciate you giving Sony a chance with this product.
Best regards,
Estefany
Bad Start
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions included with these earphones are totally inadequate! I had to call Sony 3 times to get them to work!
No, I would not recommend this to a friend- Cons mentioned:Volume
DONT BUY NOT LOUD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not loud at all, not worth the price, I returned them immediately
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KiaraS,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience caused by the pricing and sound quality of the WH-CH520, which prompted you to return the product.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
way smaller then what was shown.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be a good headphone but it's VERY tiny, It was made for toddler to small child sizes. Not made for adult skulls.
No, I would not recommend this to a friendAwful! Avoid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Upgrade to something better. First it tries to trick you into downloading an app in order to use the headphones so it can track your data and everything you do. But you get around that and connect the headphones and the sound is absolutely terrible. It’s the worst sound of any headphones I’ve ever used in my entire life. I expected better from Sony.
No, I would not recommend this to a friendheadphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of this headphone is bad, even when you increase the volume to the highest it could be
No, I would not recommend this to a friendSony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended but not that comfortable around the ear. Not sire if it has anything to do with the size of the head. Heard to compare when you buy from online purchases.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iMty, We are sorry that you are not that comfortable wearing your Sony headphones. Please make sure to adjust the headband of your headphones according to the size of your head for more comfortable listening experience: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000781372.html. Despite your concern, it's nice to hear that you will still recommend your Sony headphones. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. The lightweight build and swivel earcups gently slip on and off, while the adjustable headband, cushion and soft ear pads give you all-day comfort. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Good for the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but broke easily Not sure if it was defective
I would recommend this to a friendSucky headphones, no display options, bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly sony did us all dirty with this. For the brand and price id expect more than it feeling like a pair of gas station headphones. Not to mention there’s no displays in store. Imagine my shock and disappointment at this pickup order.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user944395,
Thanks for taking the time to share your thoughts with us. We're really sorry to hear that the WH-CH520 headphones didn't live up to what you expected.
Your experience matters to us and we truly appreciate you letting us know where we can do better.
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
Uncomfortable for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unfortunately returned this immediately because of how uncomfortable they were for me. The pressure of the headband on the top of my head gave me a headache.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality does not stayed sync with my phone. But price was very reasonable. I guess you get whT you pay for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarisolD,
While we are glad to hear your satisfaction with the reasonable price of the WH-CH520, we are really sorry if you are having a sync issue when using it with your smartphone. This is certainly not the experience we were hoping you would have. Depending on the connected device, the volume may not sync with the headphones. If this is the case, you may not get the desired volume by adjusting the headphones volume. You may try using a combination of the headphone volume and the volume of the connected device to isolate the problem. And if you are having an audio and video out of sync or audio delay issue, please refer to the below:
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
ref: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000776910.html?search=sync
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Stop working within 2 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headsets for my son's birthday they stopped working within 2 months Sony replaced them gave us a better color
I would recommend this to a friendWouldn’t recommend it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and thought the quality would be better. It broke after using it for a few weeks. Wasn’t able to return or exchange it. My daughter was really sad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Elana,
Thanks for letting us know your experience. We are very sorry for what has happened and we will be more than glad to assist you. Please, contact our Technical Support team as they can look for any options available regarding your concern. You can reach them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products. Have a nice day.
-DiegoV
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was terrible. Return them to the store for Credit.
No, I would not recommend this to a friendNot as I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quailty is below average. Its not horrible but I expected just a little bit more being that its a sony product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NobodyImportant, thank you for sharing your feedback. We apologize for any disappointment you experienced with the sound quality of your WH-CH520 headphones.
To help you get the best possible experience, here are a few things you could try:
-If you haven't already, you can use the Sony | Sound Connect app to adjust the equalizer settings. There are several presets you can choose from, or you can create your own custom sound profile to get the sound just right.
-Test the headphones with another phone or laptop to see if the sound quality changes. This can help determine if the issue is with the headphones or the original device.
If you need more personalized assistance, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Mehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You paid what you get. Cheap quality I didn’t like them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Ileana.
We are truly sorry to hear that the WH-CH520 headphones did not meet your expectations and that you were disappointed with the perceived quality. We understand your concern, and we sincerely apologize that this product did not satisfy your needs.
We strive to offer a balance of quality, features, and affordability across our range, and we regret that we missed the mark for you on the quality of this particular model.
We value all customer input, and we will share your comments regarding the quality with our product development teams as we continuously work to improve our offerings.
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Connectivity
Heavy Sound From Lightweight Phones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised at how light and simple these headphones seemed out of the box. I didn't expect the quality of the sound from them, but for on-the-ear type, they have really good bass and clarity. This was the first inexpensive set of headphones where I wasn't immediately tempted to open an equalizer to tweak the sound, they sounded that good. I actually heard and noticed sounds in songs I've listened to many times that I never really noticed. I prefer over-the-ear phones but these sit well on my ears and I don't get the sweat that I do with those type. These are a budget set, no independent volume control, so you must control it with the device playing the sound. They paired easily with my PC and two phones, and have the usual track-forward and back controls. The battery level is reported when you power them on, and even after a couple hours of use still reported "battery fully charged." They charge easily with an included USB-C cable. Being a low-cost set, there is no included zipper case like the more expensive Sony models, but I think the sound quality makes these worth the money. They sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolBoomer, That's great! We're glad to hear that you are happy with the quality of the WH-CH520 Wireless Headphones. You can enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thanks for sharing this review. Jay