Customer Ratings & Reviews
- Model:
- WHCH520/B
- SKU:
- 12804189
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note that the product delivers exceptional sound quality and impressive battery life, making it a highly regarded choice. Users frequently praise the comfortable, lightweight design and the seamless wireless connectivity that enhances their overall experience. While the majority of feedback is positive, some users have expressed minor concerns regarding the depth of the bass and potential compatibility issues with specific devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Not bad for the price!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent fit around my hearing aids. Cushion around ears have held up nice, that’s always a plus. Consider the price was very reasonable. Not a perfect five since the headband can be an issue. It’s slipping or pulling your hair out. Quick fix to leave it lose and use bobbin pins.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RosieB,
Thank you for choosing Sony!
We're elated to hear that you appreciate the sound quality and fit of the WHCH520 headphones, especially around your hearing aids. Thank you for your valuable feedback and practical tip regarding the headband. We apologize for any inconvenience it may have caused and truly appreciate you sharing your experience with us.
Best regards,
-Fred
- Pros mentioned:Sound quality
I Can Hear Clearly Now………..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After searching online, reading various customer reviews, I purchasrd this over the ear headphone for my wife for use in the gym. She loves the big sound they produce, its ability to stay on her head while working as well as the price point. I would recommend this to a friend/family member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gafu,
We're so glad to hear that your Sony headphones are delivering big sound, staying comfortably in place for gym sessions, and offering excellent value—all earning a fantastic 5-star rating. It's great to know you would recommend them to friends and family. The secure fit and impressive audio really set your Sony headphones apart for active use.
Thank you for choosing Sony—hope your day is as energetic and rewarding as your listening experience!
DiegoV.
- Pros mentioned:Comfort, Sound quality, Weight
Great headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, good sound. The headset is light weight and comfortable.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Amazing audio quality headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the better headsets that I have. I usually use earpieces, but when I started to use this headset, I really love the audio quality of it. The audio quality is more clearer than my earpiece. The battery life of the headset is also surprisingly good. Really enjoy using this headset, will definitely recommend to my friends in the future.
I would recommend this to a friend - Pros mentioned:Comfort, Connectivity, Sound quality
Buy warranty with these!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and connect easily, have great sound and feel very comfortable. Purchased these November 2024 on black Friday and have been using them daily through February 2026 and they suddenly stopped working. It's a shame, because they still look brand new and were working like new, but I guess I cannot complain for what I paid for them. Just wish Sony brand lasted longer. FYI...2 or 3 year warranty is a great idea if buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rlj78259,
Thank you for considering Sony products.
We apologize for the inconvenience you’ve experienced with your WH-CH520 headphones. We’re glad to hear you enjoyed their sound quality and comfort, but we understand how frustrating it is for them to stop working unexpectedly.
To help resolve this, we encourage you to contact our support team. They can gather more details about your issue and guide you through troubleshooting steps to see if the problem can be fixed. Your feedback about warranty options is appreciated and will be passed along for consideration.
You may access our full suite of support resources and contact channels here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound of these! It’s crisp and clear. I use them in the gym and have no issues with the sound quality. They fit nice and comfortably on my ears!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, NikkiP!
We are thrilled to hear you love the "crisp and clear" sound of your new headphones. Knowing they stay comfortable while you’re on the move at the gym is exactly what we like to hear.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
SONY HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONY headphones are always the best. These headphones deserve a full 5-star rating, delivering excellent sound, comfort, and features that go well beyond expectations for their price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Muchacha,
Thank you for choosing Sony!
We couldn't be happier to hear that the WHCH520 headphones have impressed you with their sound quality, comfort, and features. Your kind words truly motivate us to continue delivering products that bring great value and enjoyment. We're grateful for your support and delighted to know these headphones have enhanced your listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Very good pair!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable right out the box. The sound quality rivals the nc720n but with a little less bass and better treble in my opinion. Battery life is outstanding as well. Easy option to go for as far as on ear headphones go!
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Excellent headphones overall, comfort is acceptabl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with these headphones and would buy again. The battery life is excellent, call quality is good, and durability is on par or better than similar JBL headphones I previously owned. Comfort starts good, but personally I find the on-ear style wears on me over time (and with glasses, they pinch my ears). While comparable to other on-ear phones, the cheapest wired Sony on-ears are actually more comfortable due to a looser tension on the head.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great Purchase!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is as advertised. For tje price the sound quality is great and the construction is solid. They are comfortable on your ears and the battery life seems to last forever. If you are looking for an affordable pair of bluetooth headphones. Look no further!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hypclam,
Amazing! You've made a great choice! We are so happy to know your satisfaction with the exceptional sound quality, well-built & very comfortable fit design, long-lasting battery, and reasonable price of the WH-CH520.
With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound qualityCons mentioned:Volume
first time buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so much. Sound quality is great though I wish it was louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, DazjanaeH!
We are so happy to hear that you’re loving your new headphones and that the sound quality is hitting the mark for you!
We really appreciate your feedback regarding the volume levels, too. While we aim for a balance of performance and safety, hearing from our users helps us keep improving. We hope you keep enjoying those tunes!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Connectivity, Sound quality
Sony head set
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headset. Sound is clear. Headset is comfortable. They connext to my phone computer and ipad easily.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son and I have these headphone and love that. I can talk in the phone. Listen to my music and i never get any complaints from people i am talking to while i am using them!!!! I only have to charge them 1-2 times a week. Battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShanteW,
Thank you for choosing Sony!
It brings us great joy to hear that you and your son are loving the WH-CH520 headphones—the clear call quality, seamless music listening, and impressive battery life needing just 1–2 charges a week all stand out. Enjoy many more great calls and listening sessions together.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Love these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best headphones, comfortable and the charge lasts absolutely forever, had them for a few months and have only needed to charge them twice. Love the color as well, couldn’t recommend them enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaG,
That's fantastic to hear! We are delighted you find the WH-CH520 headphones so comfortable and are enjoying the exceptional long-lasting battery life. We truly appreciate your enthusiastic recommendation!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Connectivity
LOVE THEM!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable on the ears, easy connection to phones and laptop. I bought two , one for me and one for my teenage daughter. We both love them. Definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Palestine48!
It is fantastic to know that both you and your daughter are loving your new WH-CH520 headphones. We're glad they feel great on your ears and that switching between your phone and laptop has been a breeze.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great Sound and Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The design is sleak and comfortable. The sound is great and aligns with the affordability of the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, user837596!
We are absolutely thrilled to hear that the WH-CH520 is hitting that "sweet spot" of sleek design, comfort, and great sound quality. We designed these specifically to offer a premium Sony listening experience that remains accessible and affordable, so hearing that they align perfectly with your expectations is wonderful.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort
I bought them for my little brothers
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them on Christmas like 2 years ago for both my brothers and they both still have them and they still work perfectly fine I might come back and grab one for myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsaiahT,
Thank you for choosing Sony!
We're elated to hear that the WHCH520 headphones have been a reliable gift for your brothers over the past two years and continue to work perfectly. It's rewarding to know our products can provide lasting enjoyment and value. If you're looking to explore enhanced features and cutting-edge technology, we recommend checking out our latest models like the WH-1000XM5. You can find more details here: https://electronics.sony.com/. We appreciate your support and look forward to serving you!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Unbelievable - what a great product at this price?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing comfort, great sound, readonable price. Perfect for Zoom, Netflix, YouTube. Excellent idea for Christmas gift. Bought multiple of them for home, office, school, church.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BillyK,
Thank you so much for your feedback on the WH-CH520 headphones!
It's a truly pleasure to hear that you find them comfortable, that the sound is great and that you've found them perfect for everything.
The WH-CH520 headphones offer a great blend of performance and value, with up to 50 hours of battery life and multipoint connection, which lets you quickly switch between devices like your PC and smartphone; making them ideal for use across your home, office and school.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and wonderful sound- much better than the earbuds I was using!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi loochay,
We’re thrilled the WH-CH520 is such a great upgrade! Its lightweight design and 50-hour battery life make it a perfect choice for comfortable, all-day listening.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Best value
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a Sony what would you expect. Best value. Great quality. Long lasting battery. Have 3 sets of them .
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ClaudioG!
It’s incredible to hear that you’ve enjoyed the WH-CH520 enough to own three sets. We’re especially proud of that 50-hour battery life, and we’re glad it’s delivering the long-lasting value and quality you expect from us.
Thank you for being such a loyal part of the Sony family!
Best regards,
Gus,
Sony Social Media Team